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Puente Hills Chrysler Dodge Jeep Ram
- Automotive
- City of Industry, CA
About this business
Location details
17280 Gale Ave, City of Industry, CA, 91748, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
THE SERVICE DEPARTMENT AT PHCD SUCKS, THAT PLACE IS A RIPOFF I HOPE TO NEVER EVER GO THERE AGAIN!!! I WENT TO SERVICE MY CAR AND THEY TRIED TO CHARGE ME AN ARM AND A LEG. I WENT ELSEWHERE THEY CHARGED ME 1/2 OF WHAT THE THIEFS AT PHCD WHERE GOING TO CHARGE ME. PLUS PHCD TOOK 2 1/2 DAYS JUST TO EXAMINE MY CAR. YES, SERVICE IS WAY TO SLOW EVERYBODY IS JUST WALKING AROUND FLOGGING THEIR DUMMY. DURING THE TIME MY CAR WAS THERE, I CALLED LIKE 10 TIMES OR SO FOR INFORMATION OF MY CAR, NOBODY ANSWERS THE F PHONE AND THEY NEVER RETU... read more
Business response:
We're truly sorry to hear that you had a negative experience during your appointment. We want to assure you that we sincerely value your business, and we want to work to correct the situation. Please reach out to us so we can learn about your experience in more detail. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
Worst dealer experience, service department is horrible and useless. Unable to keep track of vehicle
Business response:
We're truly sorry to hear that your appointment left you feeling unsatisfied. We'd like to have the opportunity to learn more about your experience, so that we can work to improve. Please reach out to us when you can. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
poor service ;slow work ; No enthusiasm for customers ; Delinquent customer service items. Poor after-sales service
Business response:
Thank you for bringing this situation to our notice. We'd like to offer our sincerest apologies for any inconvenience we may have caused you. Providing excellent customer service is one of the pillars of our business, and we take your concerns very seriously. If you can give us another chance, we would like to work with you to make this right. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
Very dissatisfied with this dealership they scratched up my car and didn’t check to make sure the inside light was connected in my glove so I had to leave it again and that’s when the mechanic scratched it all up
Business response:
We are alarmed by your review, and we would like to assure you such behavior does not hold up to our high standards of business. I sincerely apologize and would like to speak with you to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
DAMAGE to my truck while being serviced: This was my first time visiting this dealership. I brought my Ram 1500 in for an issue with a check engine light and they fixed the issue but… when I came back to pick it up I immediately noticed a dent and gash on my front driver side panel above the wheel well as the mechanic was driving it out. I told him as soon as he got out of the truck, and he informed my service advisor Michael Ramirez who said the dealership would need to review the photos they take as standard practice when ... read more
Business response:
We are alarmed by your review, and we would like to assure you such behavior does not hold up to our high standards of business. I sincerely apologize and would like to speak with you to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
I do it recommend this dealer. Very unprofessional and shady business practices. Read all the reviews, not just the star rating. From my poor experience, the good star rating is very unbelievable. Save yourself a major headache and shop elsewhere. You will thank people for the honest reviews that tell the truth about this dealership.
Business response:
I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. Please call or email when you have a moment so that we can make sure your concerns are addressed. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
Very bad service that I got they lost my keys. I will not be returning to this dealer ever again
Business response:
Thank you for bringing this to our attention. We strive to provide outstanding customer service to our guests, and we're disappointed to hear about your experience. If you have any comments or concerns you'd like to share, we'd be happy to hear them. Your business means a lot to us, along with your satisfaction with our services. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
My wheel lock was lost. Have had limited success with my service rep Chris Gordon. No effort in assisting my situation. My jeep went in for tire rotation on Wednesday at 415pm and was kept ove night abd returned the next day at closing hours. Not sure if short staffed but there is nonsupport when you arrive for service. The few that are there stay in the AC room looking busy.
Business response:
Thank you for bringing this to our attention. We strive to provide outstanding customer service to our guests, and we're disappointed to hear about your experience. If you have any comments or concerns you'd like to share, we'd be happy to hear them. Your business means a lot to us, along with your satisfaction with our services. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
After having to take my car for an oil change my car was licking oil due to not properly closing the oil tank below my car. I had to go down myself and properly finish the job for them. Beside that they did have a good customer service team. Was treated well and with high importance.
Business response:
We are very concerned by this review, and hope you will provide us with the opportunity to learn more about your experience. Please call us when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
Frequently asked questions about Puente Hills Chrysler Dodge Jeep Ram
How is Puente Hills Chrysler Dodge Jeep Ram rated?
Puente Hills Chrysler Dodge Jeep Ram has a 4 star rating with 2,956 reviews.
When is Puente Hills Chrysler Dodge Jeep Ram open?
Puente Hills Chrysler Dodge Jeep Ram is closed now. It will open at 9:00 a.m.