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Puente Hills Chrysler Dodge Jeep Ram
- Automotive
- City of Industry, CA
About this business
Location details
17280 Gale Ave, City of Industry, CA, 91748, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
No communication from sales representative, manager didn’t care, bad attitudes, no one answers the phone or listens tho their messages. No one knew when my car would be ready until i showed up to the location and talked to the manger to get answers. I’ll never take my car back to this location ever again.
I dropped my car three times for fixing one item, after they installed new part in my car they told me the problem still there.
Bad car information and having problems with vehicle then and now. To many excuses on everything
Business response:
Thank you for bringing this situation to our notice. We'd like to offer our sincerest apologies for any inconvenience we may have caused you. Providing excellent customer service is one of the pillars of our business, and we take your concerns very seriously. If you can give us another chance, we would like to work with you to make this right. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
I Got tired of waiting. There was nobody in line except me and I waited a long time so I just left.
Business response:
Thank you for bringing this to our attention. We strive to provide outstanding customer service to our guests, and we're disappointed to hear about your experience. If you have any comments or concerns you'd like to share, we'd be happy to hear them. Your business means a lot to us, along with your satisfaction with our services. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Clean and great customer service. However I thought I was getting scammed with the price
Business response:
I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. Please call or email when you have a moment so that we can make sure your concerns are addressed. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
There is no customer relationship building at this location. Anyone can understand numbers, it is one of the most basic concepts in life. Your managers do not understand what it takes to build a relationship with its customers being in a consumer built business. Relationship building is one of the most critical aspects in any business. I would not recommend using this dealership at my company or in future ventures. I would recommend as a business to incorporate relationship building techniques to the generation to come, with... read more
Business response:
Thank you for bringing this to our attention. We strive to provide outstanding customer service to our guests, and we're disappointed to hear about your experience. If you have any comments or concerns you'd like to share, we'd be happy to hear them. Your business means a lot to us, along with your satisfaction with our services. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Replace a AC part. Take almost one week, delay and no notification. I delivered the vehicle on time but no one take care of it.
Business response:
We are extremely sorry to hear about this and even more sorry to disappoint a customer. We'd like to make sure that such mistakes don't happen again. Please reach out to us on call or by email. We want to hear all about your concerns and address them in the most suitable way. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Dealership failed to perform outstanding “Recall” services as promised. Advisor never contacted me on updates nor was I able to speak to anyone on the status of my vehicle until I showed up to pick up my vehicle 8.5hrs later. Then the advisor tried saying that I was “declining” the services because I couldn’t leave my vehicle overnight. I told the advisor I would gladly leave my vehicle if I was provided with a vehicle to use while my truck was in the shop as I was never advised that no work had been done on my vehicle due t... read more
Business response:
While we appreciate your feedback, we’re sorry if your experience as a whole could have been better. If you are open to it, please take a moment to reach out so that we can discuss your visit. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
I was not given an update on status of my vehicle. I had to call to get an update after attempting to reach a service advisor and being hung up on or phone not being answered. I understand everyone is understaffed however this is a persons vehicle and means of transportation and to not even be given an update as to when vehicle is going to be ready is unacceptable
Business response:
Hi, I'm sad to hear that things didn't go as you expected. This is not by any means reflective of our standards of service and customer satisfaction. I'd like to hear all your concerns and solve any other pending issues that you may have. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com
Frequently asked questions about Puente Hills Chrysler Dodge Jeep Ram
How is Puente Hills Chrysler Dodge Jeep Ram rated?
Puente Hills Chrysler Dodge Jeep Ram has a 4 star rating with 2,956 reviews.
When is Puente Hills Chrysler Dodge Jeep Ram open?
Puente Hills Chrysler Dodge Jeep Ram is closed now. It will open at 9:00 a.m.