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Puente Hills Chrysler Dodge Jeep Ram
- Automotive
- City of Industry, CA
About this business
Location details
17280 Gale Ave, City of Industry, CA, 91748, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
Scheduling process was horrible. Car had to always be left over night even though was told that it would be done by the end of the day. Dropping off the car always took more than 15 minutes even though I arrived few minutes before my appointment time. The wait in general is unacceptable compared to all the past dealerships from other car brands I have had.
Business response:
We apologize for any delays in your appointment, and we appreciate your patience as we work to complete your service in a timely manner. If you have a moment, please give us a call. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
No me gustó que me cobraran más del precio sugerido por el fabricante, creo que es aprovecharse de la necesidad del comprador.
Business response:
Gracias por su observación . Me disculpo sinceramente y quiero trabajar con usted para corregir esta situación. Tomamos seriamente sus preocupaciones y queremos mejorar . Sinceramente, Josh Story, Director General, 626-626-2000, J.story@puentehillscdjr.com
Has not called me back in 2 weeks not good service I’ve called 3 times and left multiple messages
Business response:
We'd like to sincerely apologize for any delays in communication. We appreciate your patience as we work to provide the best possible service. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
This dealership has done nothing but cause me problems! Even when it comes to something as simple as renewing my registration! The old finance manager made false promises and this dealership has been nothing but a let down. Save yourself the stress . Go somewhere else
Business response:
We sincerely apologize for any miscommunication during your visit. If there is anything else you'd like to share about your experience, please don't hesitate to reach out. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
Prior work that was done or requested to. E done wasn't done. I took my journey in for repairs and they said it was done but after further look the work was not done at all
Business response:
We're so sorry to hear that your service was not completed in a timely manner. We appreciate your feedback, and will pass this along to the team. If there's anything else you'd like to share, please reach out to us. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
I’d more than a month that I ordered a car key for my jeep gladiator and at this time no bodies call me to se what’s go on. I did multiple calls but they’re not let me know what’s go on
Business response:
We're so sorry to hear about the confusion with your recent order. To find the best solution for this matter, please give us a call. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
I was on hold for a combined 30 minutes over four calls waiting to speak to the sales manager with a warranty question. I was never able to speak to him.
Deborah was owesome she has very good customer service she is the best in all the moments
Business response:
Hi Francisca, we're so happy to hear that you enjoyed working with Deborah! Thank you for taking the time to share your feedback with us.
"The worst service dept I have ever experience especially..." The worst service dept I have ever experience especially Michael ramirez does not keep you inform of whats going on i tried to contact him on the day my jeep was promise it would be done.. no call until days later 6 days days later.. Don't even bother. He either not around he out of the office (like he has one ) or has not arrive or at lunch. He is a joke. He bring a bad name to that dealer . I will never. Ever refer anyone or I will try not to go back to that dea... read more
Business response:
We are disappointed to have let you down and hope to have the opportunity to learn more about your experience. Please email when you have a moment so that we can discuss your concerns. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
Frequently asked questions about Puente Hills Chrysler Dodge Jeep Ram
How is Puente Hills Chrysler Dodge Jeep Ram rated?
Puente Hills Chrysler Dodge Jeep Ram has a 4 star rating with 2,956 reviews.
When is Puente Hills Chrysler Dodge Jeep Ram open?
Puente Hills Chrysler Dodge Jeep Ram is closed now. It will open at 9:00 a.m.