This profile has been claimed by the business owner or representative.
Puente Hills Chrysler Dodge Jeep Ram
- Automotive
- City of Industry, CA
About this business
Location details
17280 Gale Ave, City of Industry, CA, 91748, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
Poor communication - regarding issues, duration and amounts. Slow (days longer than committed). Misdiagnosed brakes - said I needed new front brakes (which had just been replaced, and said my rear brakes were fine (another dealer showed me a week later that the pads were grinding on the discs. only dealer I have been to in ten years that did not wash the car.
Business response:
Thank you for bringing this to our attention. We strive to provide outstanding customer service to our guests, and we're disappointed to hear about your experience. If you have any comments or concerns you'd like to share, we'd be happy to hear them. Your business means a lot to us, along with your satisfaction with our services. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
Was not kept informed about progress of servicing. Not told what was done to my car. Price was quite high.
Business response:
I'm sad to hear that things didn't go as you expected. This is not by any means reflective of our standards of service and customer satisfaction. I'd like to hear all your concerns and solve any other pending issues that you may have. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
Service took over 2 hours even with an appt. Was not even notified when my car was done. Waited an extra 30 min for nothing
Business response:
Thank you for bringing this to our attention. We’re sorry you had a bad experience and want to assure you we take your concerns seriously. Please call or email when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
Time estimate was 2 hours for wheel alignment. Took 4 and could not get it right...
Business response:
I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. Please call or email when you have a moment so that we can make sure your concerns are addressed. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
They never know what is going on with your car's repairs. Take long time to answer your call and then put you on hold until you get tire of waiting and decide to hang up because they forgot they told you to wait.
Business response:
We are alarmed by your review, and we would like to assure you such behavior does not hold up to our high standards of business. I sincerely apologize and would like to speak with you to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
When I brought my car in for the service, I told the CSR that I'd like to use my Jeep Wave® membership benefit which provides a one-day rental car since the service of my car would take more than 6 hours. The CSR arranged a one-day rental for me from nearby Enterprise Rent-a-Car, and told me I need to pay for the rental out of my own pocket first, but he would send me a reimbursement voucher and form so that I can get car rental cost reimburse by Jeep. When I picked up my vehicle the next day morning, I even reminded the CSR... read more
Business response:
Thank you for bringing this situation to our notice, Calvin. We'd like to offer our sincerest apologies for any inconvenience we may have caused you. Providing excellent customer service is one of the pillars of our business, and we take your concerns very seriously. If you can give us another chance, we would like to work with you to make this right. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
Well after having a bad experience with a lemon I was able to switch loans to a newer jeep but with a lot of details plus no extra key I contacted dealer and salesman and no answer I am very disappointed
Business response:
We are incredibly sorry to hear about your frustrations. Will you please give us a call when you have a moment so we can learn more about your experience? We'd love to use any additional feedback you have to improve our services. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
I went to do the oil change and I took a coupon for $124 and the dealer refused to used that coupon for doing the oil change they offered me a $65 dollars discount instead so I need to pay $255 for the oil change instead of what the coupon showed of $124 that’s the reason i didn’t want to recommended to any one, also I didn’t ask for that coupon you guys sent you t to me thanks
Business response:
Thank you for bringing this situation to our notice. We'd like to offer our sincerest apologies for any inconvenience we may have caused you. Providing excellent customer service is one of the pillars of our business, and we take your concerns very seriously. If you can give us another chance, we would like to work with you to make this right. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
No intro. so didn't get to know who handled the service. No communication all day waiting for the update until I reached out to them. I needed to leave the car at the dealer over night. I was told that I will be contacted in the morning but never did. I had reach out again in the afternoon then found out it will be ready by the evening. :(
Business response:
Hello, thank you so much for the feedback regarding your recent experience at our dealership. If you have any additional feedback or suggestions on how we may improve and exceed your expectations next time, please let us know. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com
Frequently asked questions about Puente Hills Chrysler Dodge Jeep Ram
How is Puente Hills Chrysler Dodge Jeep Ram rated?
Puente Hills Chrysler Dodge Jeep Ram has a 4 star rating with 2,956 reviews.
When is Puente Hills Chrysler Dodge Jeep Ram open?
Puente Hills Chrysler Dodge Jeep Ram is closed now. It will open at 9:00 a.m.