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Antwerpen Volkswagen
- Car Dealers
- Pasadena, MD
About this business
Location details
8065 Ritchie Hwy, Pasadena, MD, 21122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Tom the General Manager is Arrogant and Sarcastic. Terrible experience at this dealership with the Sales and Service Dept. Run do not walk to the nearest exit , Go to Annapolis or Catonsville or Laurel to AVOID These people , they don't return calls and will cover up their short comings in anyway they can , they take nor except any blame for nothing ... RUN RUN RUN
These guys are a joke. Their sales department is shady and their service department is just as bad. As just one example, my car had a defective water pump that started squealing at about 45,000 miles. Even though it was a known issue that affected many VWs, Antwerpen had to keep the car "diagnosing" the problem for nearly 10 days, and I actually had to *make a recording of the squealing noise* and play it for them before the problem was fixed. I asked them to replace the timing belt at the same time, since they were already ... read more
My family and I have bought 3 vehicles from Antwerpen. All of the service on both of my vehicles was doen by the Antwerpen Service Department. A timing belt they installed failed after 17,000. They "understood I was frustrated", but that was the extent of their help. I will not be back to their Service Department or Showroom.
We started out on the internet and found the car we wanted and the price we wanted to pay. Dealer didn't have color we wanted in stock, but was willing to honor the price. Wanted the color we wanted...hey, we have to like it from now until we get rid of the car...they'll never think about it again once we leave the dealership. To seal the deal the sales manager said he would 'throw in' a set of door guards. Guess the service dept never got that 'memo' b/c when we showed up for our first service & asked for that to be done, t... read more
I ask for a specific equipment. The car was deliver without it and the dealer refuse to install it for free even if I specificly ask for it before buying the car. The sale person denied everything. They will sell you a car not the car you want. When they have the money, and they don't care about you.
About 2 1/2 weeks ago I took my car to the dealer to have a cracked coolant hose replaced and at that time I was getting roughly 29-30 mpg. So they replaced the hose and a couple of days later I got gas, and since that day I have noticed I have been getting way worse gas mileage. Then last Sunday my CEL came on and it ended up being a cooling system code (P2181). So I took it to the dealership and they stated that it was my engine coolant temp sensor. I had that replaced also. Now when I drive I don't even get close to the g... read more
I purchased a used VW from Antwerpen prior to my move to Hawaii. They sold me a $900 anti-theft product that doesn't work here. Prior to purchase, I specifically asked if it worked in Hawaii, and they replied "absolutely". I even tried to cancel the product, prior to installation, but they said I couldn't- too late. A month after I arrived in Hawaii, I found out that the product is completely useless to me. I spoke with the General Manager, Mr. Morris, who told me that he "understood" my frustration, but there was nothing he... read more
Three times in as many months I brought my Passat into Antwerpen (where I purchased it) in an attempt to diagnose and repair a misfire that was so bad it rendered the car undriveable. Granted, the car was not actively misfiring when I brought it in (seemed to only happen at start up during wet/cold weather), but each time I was treated with what could only be described as complete and utter contempt and disbelief. The first two times in the shop, the #2 plug and wire set were cleaned and tightened (first visit) and then repl... read more
10/25/2005 - Order placed after internet inquiry with Donna Shoemaker (internet sales rep). Was informed that it could take up to five months for the vehicle to be ready for delivery. Checked in every month and didn't know anything until after the new year. 2/13/2006 - Donna called and informed me that the vehicle had arrived and stated "luckily it is exactly what you ordered". Advised that I needed Antwerpen to fax the buyer's order for the vehicle to my credit union so that I could get a check cut and take delivery of the ... read more
Frequently asked questions about Antwerpen Volkswagen
How is Antwerpen Volkswagen rated?
Antwerpen Volkswagen has a 4.4 star rating with 2,974 reviews.
When is Antwerpen Volkswagen open?
Antwerpen Volkswagen is closed now. It will open at 9:00 a.m.