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Pearson Toyota
- Automotive
About this business
Here at Pearson Toyota, it is our mission to be the automotive home of drivers in the Newport News, VA area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Speaking of new Toyota models, you have your pick of our showroom. Our local dealership keeps a great stock of used cars, trucks, and SUVs in inventory. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other dealership in Newport News.
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
"Recent service " I have never really had any problems with this dealership for the 5+ years I've delt with them. Until my last appointment. I scheduled the appointment online( 8cly oil change) for my wife's suv and she dropped it off for service. The next morning we went out somewhere in her suv and I noticed the service statement/receipt on the dash, so of course looked it over. I was startled that price we paid was double than I was expecting and of course my wife just thought that was the norm. Cutting to the chase the s... read more
"Promised a loaner car when I purchased, but didn't happen" Josh the service rep was very nice. However, I was frustrated because one of the main reasons I choose Pearson to purchase my car from was the customer service guarantee. I was told I would receive a loaner car everytime I had to service my Hylander. This was a false statement- when I called to set my appointment up the lady that scheduled it did not assure me I would have one, saying I would have to check when I brought my car in. When I got there, Josh the service... read more
"Average" When I arrived at the dealership my salesman was busy with another customer, in spite of my making an appointment with him. They gave me to an inexperienced salesman who did NOT know his product. Eventually my original salesman arrived to help me. He apologized for not being immedialy available,He was very knowledgeable, patient and helpful. I agreed to purchase a car then I met the finance manager. He is the personification of a used car sales man. Two days later he called and said there had been a mistake on pape... read more
"Disappointing Experience" We found a pre-owned car we wanted at Pearson Toyota. Since we live several hours away, we coordinated with a sales rep to come up that Saturday. On Friday night, the gentleman called to let us know the GM was taking the car for the weekend to take his son to college. I thanked him for letting us know, despite the inconvenience to our plans. We changed our schedule and arranged to come up the following Saturday to see the car. I called on Thursday to confirm that the Sales Rep would still be workin... read more
"Ruined What Should be a Happy Experience" So, went in to buy a 4Runner from them and all seemed well over the phone let me know they could most likely and probably beat the other dealers offer for my trade-in but they have to see the car to be sure. Which this dealership is about an hour away so i was trying to avoid going there if i didnt have to. So when i get they, they end-up just giving me the exact same offer on the trade and informed me they couldnt give me any money more, which i was assuming i'd receive more (made ... read more
"Charged for nothing " Very bad customer service rude service advisor! Stephanie Landry. They charged me for the inspection fee even it was rejected already, while I did the inspection elsewhere easily!
"25% upcharge" Asking how they explain the 25% upcharge resulted in my being told that I shouldn’t have seen the actual estimate from service and that I was too stupid to understand. No feedback while days long repair was being done. No rental car or loaner car offered until it was too late to matter. Cashier would not accept check plus credit card for payment. (POLICY= only accept CASH + credit card.) if you have a $30,000+ car you will be treated with respect; if you have an “old’ Toyota, and have a 30 year record with Den... read more
"Empty promises " I purchased a 2017 tacoma a week ago. My sales man was very nice. It was late sunday when i purchased so we were a bit rushed. On my way home i noticed a small star crack in the window and further inspection when i got home showed a nail in the tire. I contacted my sales agent who was super nice and said bring it back tuesday. Tuesday moring at 945am i arrived. Theu stated they wod detail the truck, look at windshield and after looking at the tire, the service man said it needed to be replaced. They even ga... read more
"Disappointing 'Service'" First of all, this was not really a service visit because my car was not fixed during this visit. I needed my left brake light replaced, requiring a part that you did not have in stock. I was not told this. There was plenty of time to order it between the day I made my appointment & the day of my visit but that wasn't done. So my visit was a waste of time. Also, I was told by Brittany that as soon as the replacement light came in, I could get it installed but that wasn't the case either.
Frequently asked questions about Pearson Toyota
How is Pearson Toyota rated?
Pearson Toyota has a 4.5 star rating with 2,369 reviews.
When is Pearson Toyota open?
Pearson Toyota is open now. It will close at 7:00 p.m.