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Rochester Hills Chrysler Jeep Dodge Ram
- Automotive
- Rochester Hills, MI
About this business
Location details
1301 S Rochester Rd, Rochester Hills, MI, 48307, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
"They just don't understand customer service" I attempted to lease a 2015 Ram from this dealership back in 2015. I spent more than 15 min on the showroom and the sales associates were more concerned about chatting with each other than even talking with me. I ended up leasing from a dealer 40 miles away who was more than happy to help me. I was told at the time that I could return the lease to any dealer, as well as told this by Chrysler Capital. I went to turn my lease in today and was turned away and pretty much said becaus... read more
"Poor experience" I have my 2015 grand Cherokee at this dealer right now. 27k miles, still under factory warranty, and a lease; they want to charge me ($350) for a defective O2 sensor wiring harness because they don't think Chrysler will compensate them for the repair. ITS A LEASE, UNDER WARRANTY!! Why would I pay to repair a defect on a lease?? Frustrated I wasted my time taking it there. Only reason I care to get it fixed is because the remote start will not work when the check engine light is on.
"RIPPED ME OFF!!!!!!!!!!!!!!!!!!!!!!!" In January of 2015 I purchased a 2012 Chrysler 300 with 16000 miles for $22,000 and was issued a car fax report that showed no accidents so I bought the car. Now here it is 20 months later I only put 15000 miles on the car and when I went to turn it for my dream car they now said the car has been in an accident prior to my purchase and the vehicle is worth less than half what I paid them for it. I'm usually pretty good judge of character but I was definitely misled by them into believin... read more
"Whine after 25 mph" Paid $75 for service to tell me whine when going over 25 mph was left rear bearing. Paid to over $300 to have left rear wheel bearing replaced. When I drove it home, the whine was still there. Took it back in, and they said it was the right rear wheel bearing and the tires. I declined because I felt they were guessing. No one even checked to see the noise was fixed the first time. They took no ownership of the problem not being addressed the first time and that they appear to be guessing about what is go... read more
"Stay Away...Bad Business Ethics!" Because of people like Gary Sizemore and Buzz Jackson at Rochester Hills Chrysler Jeep Dodge who are full of crap and do NOT know how to deal with loyal customers, I am being forced to pay extra money out of my pocket and take a credit score hit for their dishonesty and mistakes. After I returned a lease vehicle and agreed on a new one with an understanding that they would cover the remaining cost and fees on returned lease, I still received a notification for final return lease bill. They ... read more
"Service Department" Worst experience with a dealership. Made a 7:30 appointment 2.5 weeks ago to get my power door fixed on a T and C and an oil change, no one calls me the part was available and wants to leave it overnight for an oil change. Almost 2-weeks go by and no one calls me, however, oil is leaking over my new driveway. Call and make an appointment for the oil leak and ask about the part, no one knows, so I make a 7:30 appointment for yesterday. I get a call at 5:15 telling me the part just came in and they fixed t... read more
"Very Poor Customer Service in Service Dept." Do not take your car to get service at this dealership! I bought my 2013 Chrysler 200 about 2yrs ago at this dealership. Sales experience was good. Service is ridiculously poor since I bought the car. Service advisors are unfriendly, don't ever smile, act bothered that you need them to help you fix your car, wont try to help you, will tell you they are too busy to help you, etc. If you fill out the little survey card they leave in your car, the service manager will call you and r... read more
"Horrible dealership" Terrible experience from start to finish. They will damage your vehicle and claim that it was dropped off that way. Do not take you car here.
"Overall extremely disappointing" Made an appointment to have my 2014 Jeep patriot looked at due to engine light being on. I was told to bring my vehicle in A week later from the time that I called. Obviously there's no urgency when it comes to this dealership. When arriving to dealership at 2 PM due to being unable to get out of work was told they wouldn't be able to look at my car until the next day and wanted me to leave it with no consideration of my need of transportation to get home nor while my vehicle was sitting at ... read more
Frequently asked questions about Rochester Hills Chrysler Jeep Dodge Ram
How is Rochester Hills Chrysler Jeep Dodge Ram rated?
Rochester Hills Chrysler Jeep Dodge Ram has a 4.4 star rating with 5,138 reviews.
When is Rochester Hills Chrysler Jeep Dodge Ram open?
Rochester Hills Chrysler Jeep Dodge Ram is closed now. It will open at 8:30 a.m.