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Rochester Hills Chrysler Jeep Dodge Ram
- Automotive
- Rochester Hills, MI
About this business
Location details
1301 S Rochester Rd, Rochester Hills, MI, 48307, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
"Car stalls (service)" Very bad service, I took my leased car to the service, my car suddenly stalls, I was driving and stops. You said that you didn’t find the root cause so I need to wait that the problems pops up again 🤦🏻???🤦🏻???, besides this when I got the car back from the “service” you broke the sunroof so you keep it one more day to repair it and you never offer me a service car!!
"Oil change and tire rotation" I had an oil change and tire rotation done. I pay a little more at dealership but service is excellent. They also washed my car without even requesting them to do so.
"rude service department" I wont go there anymore the service department has been rude to me several times .Terrible that they don't take car of customers that spend a lot of money on vehicles.
"Service rep lies repeatedly" I scheduled my 2016 Renegade fo service because it hesitated or stalls when going from A complete stop to starting- especially during turns. The car is drivable but definitely question the safety of it. When I scheduled the appointment, I was told the dealership is very busy but if I wait until Wednesday to drop it off, it should settle down. I dropped the car off at 6pm Tuesday night so it would be seen first on Wednesday’s drop off list. I called the dealership at 2:00 on Wednesday to find out... read more
Business response:
Thank you taking the time to leave us your feedback. We are sorry to hear there was a lack of communication between our service team and you. We do not support unprofessional behavior and are sad to hear that in this situation it lead to a very poor experience. We are glad to hear that Steve was able to help you quickly and was kind while doing it. We hope you will reconsidering visiting Rochester Hills CDJR in the future. Please at your convenience call our Service Director, Al Laity, to further resolve this issue and discu... read more
"Body shop experience " Communication was poor, cost came in almost 2x the estimate and there was never follow up from the representative even though they said they would call with updates.
Business response:
Thank you John for taking the time to leave us feedback. We are sorry to hear there was a lack of communication throughout your service. If you would like to discuss your concerns further, please contact our Service Director, Al Laity, at 248-659-3238.
"Very Poor vehicle delivery prep" Footprint on front seat, screws to hold roof on were in front counsel not roof. Second key was missing, absolutely no washer fluid in reservoir
Business response:
We are sorry to hear you had a poor experience with our service team. Please at your convenience call our Service Director, Al Laity, at 248-659-3238 to discuss your concerns. Thank you.
"Service Appointments are Not Actual Service Appointments" I scheduled a service appointment online to drop my 2013 Jeep JKU off for trans problems I did so online, specifically stating that it was for auto trans issues. (Why my 55k mile Jeep is having trans problems is a completely separate issue and is not the fault of Rochester Jeep) The morning of the service "appointment" I came in a was surprised to find out that my vehicle could be dropped off but would not even be troubleshot for another week. I did not leave my vehi... read more
Business response:
Thank you for your feedback, Nicholas. We are sad to hear there was a miscommunication for using our online service system. We appreciate hearing ways to better our experience for customers and will look into how to improve this for next time. If you have any more concerns, please contact Al Laity, our Service Director, at 248-659-3238.
"Nice service person to talk too, lack in actual service " Had to take the jeep in for a recall and when speaking with the service person over the phone, we were told the work would take about 3 hours. Set an appointment to drop off the jeep and we were there on time 7:00am on a Friday for a 3 hour fix. 10 day later and many calls and conversations, we finally get the jeep back. We did quoted on some common services which were all at the high end for that type of service. I suppose they are unaware of Google or they are look... read more
Business response:
We are sad to hear you had a poor experience with our service team. At your convenience, please contact our Service Director, Al Laity, at 248-659-3238.
"to busy for new bussiness" The sales person was to busy to take me seriously. He never listened to my needs of what i was looking in a car (which I explained several times). I asked him if he had time for me, beside he continues saying yes, he kept me waiting at his office. After all he just told me I will give you a call tomorrow. He did not even bother to check cars and prices with me. I email the manager and surprise! No response from the manager either.
Business response:
Thank you for taking the time to leave us feedback. We are sorry to hear you feel like you were overlooked. Please give our Sales Manager, Michelle Yurek a call at 248-659-3213.
Frequently asked questions about Rochester Hills Chrysler Jeep Dodge Ram
How is Rochester Hills Chrysler Jeep Dodge Ram rated?
Rochester Hills Chrysler Jeep Dodge Ram has a 4.4 star rating with 5,079 reviews.
When is Rochester Hills Chrysler Jeep Dodge Ram open?
Rochester Hills Chrysler Jeep Dodge Ram is closed now. It will open on Monday at 8:30 a.m.