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Rochester Hills Chrysler Jeep Dodge Ram
- Automotive
- Rochester Hills, MI
About this business
Location details
1301 S Rochester Rd, Rochester Hills, MI, 48307, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
"Body shop experience " Communication was poor, cost came in almost 2x the estimate and there was never follow up from the representative even though they said they would call with updates.
Business response:
Thank you John for taking the time to leave us feedback. We are sorry to hear there was a lack of communication throughout your service. If you would like to discuss your concerns further, please contact our Service Director, Al Laity, at 248-659-3238.
"Very Poor vehicle delivery prep" Footprint on front seat, screws to hold roof on were in front counsel not roof. Second key was missing, absolutely no washer fluid in reservoir
Business response:
We are sorry to hear you had a poor experience with our service team. Please at your convenience call our Service Director, Al Laity, at 248-659-3238 to discuss your concerns. Thank you.
"Service Appointments are Not Actual Service Appointments" I scheduled a service appointment online to drop my 2013 Jeep JKU off for trans problems I did so online, specifically stating that it was for auto trans issues. (Why my 55k mile Jeep is having trans problems is a completely separate issue and is not the fault of Rochester Jeep) The morning of the service "appointment" I came in a was surprised to find out that my vehicle could be dropped off but would not even be troubleshot for another week. I did not leave my vehi... read more
Business response:
Thank you for your feedback, Nicholas. We are sad to hear there was a miscommunication for using our online service system. We appreciate hearing ways to better our experience for customers and will look into how to improve this for next time. If you have any more concerns, please contact Al Laity, our Service Director, at 248-659-3238.
"Nice service person to talk too, lack in actual service " Had to take the jeep in for a recall and when speaking with the service person over the phone, we were told the work would take about 3 hours. Set an appointment to drop off the jeep and we were there on time 7:00am on a Friday for a 3 hour fix. 10 day later and many calls and conversations, we finally get the jeep back. We did quoted on some common services which were all at the high end for that type of service. I suppose they are unaware of Google or they are look... read more
Business response:
We are sad to hear you had a poor experience with our service team. At your convenience, please contact our Service Director, Al Laity, at 248-659-3238.
"to busy for new bussiness" The sales person was to busy to take me seriously. He never listened to my needs of what i was looking in a car (which I explained several times). I asked him if he had time for me, beside he continues saying yes, he kept me waiting at his office. After all he just told me I will give you a call tomorrow. He did not even bother to check cars and prices with me. I email the manager and surprise! No response from the manager either.
Business response:
Thank you for taking the time to leave us feedback. We are sorry to hear you feel like you were overlooked. Please give our Sales Manager, Michelle Yurek a call at 248-659-3213.
"45 days to get my car back" I had a small accident and instead of choosing o good repair shop I send it to the dealer I leased it to avoid issues latter on( Rochester Hills Chrysler Jeep). The car needed a new radiator, new front bumper, hood, front windshield, and new airbags! They charged the insurance $20000 almost the total value of the car, refused to give me a loaner car, and kept my car for 45 days. Not happy at all!!!!!!!!!!!! Be ware!
"HORRIBLE!!!" Mike in sales is completely unprofessional when it comes to business! When you state the specific car you want, I'm not trying to hear "well you should get this car, or go towards a base model" ok... that is NOT what I want and I am willing to pay whatever the lease is for a vehicle that I WANT not what you "think" is best. This salesman needs to do his research as well, stating the 2017 Durango no longer comes in RT models and that they have been replaced with GTs lol um ok buddy, I'm not a salesman but know m... read more
Business response:
Thank you for your feedback. We are very concerned that you didn’t feel you were treated properly during your recent visit. We would like to first apologize on behalf of your salesperson and our dealership for getting busy and making you wait in the lounge for so long. That is completely our mistake and we have adapted our processes and put checks in place to ensure that type of situation never occurs again for any of our customers. We are troubled, however, by your inaccurate statements regarding your salesperson. Mike has ... read more
"Dealer Work" Went in to get warranty work done and they found other things that needed repair that were under warranty. Work was done over several days because parts had to be ordered.
Business response:
Nlr513, thank you for sharing your experience with us. We hope to see you again soon!
"Terrible" Entered the lot to see what they had and found a minivan we really liked. There were some deep scratches in the paint, but I decided to test drive anyway. When I pulled out of the lot, I realized the gas tank was empty so I couldn't go far. I made an offer but the salesman told me he wouldn't budge on the price, maybe a couple hundred. I told him I would pay cash and could take off the lot immediately and he told me its to his benefit for me to finance because he'll make more money. I then asked him to value my mi... read more
Frequently asked questions about Rochester Hills Chrysler Jeep Dodge Ram
How is Rochester Hills Chrysler Jeep Dodge Ram rated?
Rochester Hills Chrysler Jeep Dodge Ram has a 4.4 star rating with 5,031 reviews.
When is Rochester Hills Chrysler Jeep Dodge Ram open?
Rochester Hills Chrysler Jeep Dodge Ram is closed now. It will open tomorrow at 8:30 a.m.