This profile has been claimed by the business owner or representative.
Rochester Hills Chrysler Jeep Dodge Ram
- Automotive
- Rochester Hills, MI
About this business
Location details
1301 S Rochester Rd, Rochester Hills, MI, 48307, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
"Long wait" I had a 9:15 appointment. The dealer service department was very busy. It took 25 minutes to drop off the car, made me late for work. They were so backed up they did not even look at the car until later the next day. They do not have a hose for a 2016 Jeep so they kept the car for the weekend. Don't schedule so many cars you can't even look at it for two days. Very poor service.
"More determination to help customers and to make money " I needed new tires on my Dodge Journey. I went to a dealership near my home but was told that they were too busy to help me and asked me to schedule an appointment in two weeks! I guess that a trained technician with tools to replace tires may take less than 30 mins. Think about car racing TV, they replace wheels within mins. I explained to them that I was going to upper Michigan during the holiday break. They didn’t seem to have any interest for the business. I then ... read more
"Had my car 2 months and it's still not fixed" They told me my car would take 3 weeks to have some body work done and to fix an oil leak resulting from an accident. It's been over two months that they have had my car, gave it back with the oil leak and told me that they will not fix the oil leak and that I have to go back to the original dealership where I bought the car. Completely screwed me. On my 9th week without my car and now have to go somewhere else to finish the job. I did not buy the car there because the salespers... read more
"Car stalls (service)" Very bad service, I took my leased car to the service, my car suddenly stalls, I was driving and stops. You said that you didn’t find the root cause so I need to wait that the problems pops up again 🤦🏻???🤦🏻???, besides this when I got the car back from the “service” you broke the sunroof so you keep it one more day to repair it and you never offer me a service car!!
"Oil change and tire rotation" I had an oil change and tire rotation done. I pay a little more at dealership but service is excellent. They also washed my car without even requesting them to do so.
"rude service department" I wont go there anymore the service department has been rude to me several times .Terrible that they don't take car of customers that spend a lot of money on vehicles.
"Service rep lies repeatedly" I scheduled my 2016 Renegade fo service because it hesitated or stalls when going from A complete stop to starting- especially during turns. The car is drivable but definitely question the safety of it. When I scheduled the appointment, I was told the dealership is very busy but if I wait until Wednesday to drop it off, it should settle down. I dropped the car off at 6pm Tuesday night so it would be seen first on Wednesday’s drop off list. I called the dealership at 2:00 on Wednesday to find out... read more
Business response:
Thank you taking the time to leave us your feedback. We are sorry to hear there was a lack of communication between our service team and you. We do not support unprofessional behavior and are sad to hear that in this situation it lead to a very poor experience. We are glad to hear that Steve was able to help you quickly and was kind while doing it. We hope you will reconsidering visiting Rochester Hills CDJR in the future. Please at your convenience call our Service Director, Al Laity, to further resolve this issue and discu... read more
"Body shop experience " Communication was poor, cost came in almost 2x the estimate and there was never follow up from the representative even though they said they would call with updates.
Business response:
Thank you John for taking the time to leave us feedback. We are sorry to hear there was a lack of communication throughout your service. If you would like to discuss your concerns further, please contact our Service Director, Al Laity, at 248-659-3238.
"Very Poor vehicle delivery prep" Footprint on front seat, screws to hold roof on were in front counsel not roof. Second key was missing, absolutely no washer fluid in reservoir
Business response:
We are sorry to hear you had a poor experience with our service team. Please at your convenience call our Service Director, Al Laity, at 248-659-3238 to discuss your concerns. Thank you.
Frequently asked questions about Rochester Hills Chrysler Jeep Dodge Ram
How is Rochester Hills Chrysler Jeep Dodge Ram rated?
Rochester Hills Chrysler Jeep Dodge Ram has a 4.4 star rating with 5,138 reviews.
When is Rochester Hills Chrysler Jeep Dodge Ram open?
Rochester Hills Chrysler Jeep Dodge Ram is closed now. It will open at 8:30 a.m.