Rochester Hills Chrysler Jeep Dodge Ram

KMD 

on DealerRater

4 years ago

"I noticed my vehicle was leaking oil the day I was taking..." I noticed my vehicle was leaking oil the day I was taking it in for oil change. I received my invoice but the inspection checklist wasn’t attached. I asked the Service advisor and he said he forgot to staple it, but said all was good, no issues. I had to ask for it again and he seemed annoyed that he had to go take the paperwork back to get it completed. He brought it back to me and said, “See, everything is good.” Turned out the oil filter housing and oil sensor... read more

cnu_nzb 

on DealerRater

4 years ago

"I gave my vehicle for an oil change and after driving for..." I gave my vehicle for an oil change and after driving for about 7 miles, I had to Jumpstart my vehicle on my driveway and left the vehicle running in idle state for more than half hour. I observed lot of fluid leak from the vehicle and the engine got overheated and burned the engine components. I towed the vehicle back to the dealer for repair. The vehicle is just 2 year old and has about 15500 miles. The dealer never contacted me to ask the details of what happe... read more

Marymitz6 

on DealerRater

4 years ago

"We just had our Chrysler 300 in for faulty radio and..." We just had our Chrysler 300 in for faulty radio and dashboard settings causing battery to continuously drain. It took them 3 weeks to get new radio system leaving us without a car for 3 weeks with no loaner cars available. Unacceptable customer service. 

Grannysoutherland 

on DealerRater

4 years ago

"Bad service! Was told valor of things was wrong with the..." Bad service! Was told valor of things was wrong with the car! 2500 to fix it! Took to another shop and only one thing was wrong 490 out the door! 

Frostbite 

on DealerRater

5 years ago

"TERRIBLE SERVICE. TERRIBLE SALES REPS. WILL NEVER..." TERRIBLE SERVICE. TERRIBLE SALES REPS. WILL NEVER PURCHASE A VEHICLE OR REFER ANYBODY HERE. PURCHASED AN $80,000 VEHICLE AND THEY DIDN’T HAVE THE DECENCY TO INSTALL PARTS THAT CAME IN MY VEHICLE. INSTEAD THEY THREW THEM IN MY TRUNK. FINANCE MANAGER IS A JOKE. THEY OVERCHARGED ME ON A FEATURE THAT COMES STANDARD WITH THE VEHICLE AND DENIED IT AND BLAMED “FCA” AND DIDN’T DO ANYTHING TO MAKE UP FOR IT BUT BE RUDE AND DISRESPECTFUL. NOTHING BUT CROOKS AND LIARS HERE. VERY UN... read more

XJ GUY 

on DealerRater

5 years ago

"My daughter got nail in tire came in for leak. The hole..." My daughter got nail in tire came in for leak. The hole was too big to plug new tire in stock out in an hour. 

kenabraun 

on DealerRater

5 years ago

"My 2008 Jeep was leaking fluid.. Service said the oil..." My 2008 Jeep was leaking fluid.. Service said the oil filter was loose and that they tightened it and cleaned the area. The charge was $55.00. I paid the bill even though Your dealership had changed the oil and filter a few weeks before. Service did not tighten the filter when they did the original oil change. ken braun 

Darin2687 

on DealerRater

5 years ago

"Had to call about 7 times to try and make an appointment..." Had to call about 7 times to try and make an appointment and no one ever called me back. Scheduled a day and tone and they didn’t even touch my car the first day and didn’t call to tell me anything the first day. Second day only called to say it was done and I should pick it up now. Will not use them for service again. Women at the front desk was not wearing her mask correctly when I went in to pick up Jeep. 

paulwidlak 

on DealerRater

5 years ago

"Oil change service and tire rotation" Oil change service and tire rotation. Oil is leaking from the drain plug. Computer was not reset to show change. Poor follow-through. Problems were only discovered after I left and saw oil on the floor of my garage. Warning light went on to say I needed an oil change after I went home.