Rochester Hills Chrysler Jeep Dodge Ram

kenabraun 

on DealerRater

5 years ago

"My 2008 Jeep was leaking fluid.. Service said the oil..." My 2008 Jeep was leaking fluid.. Service said the oil filter was loose and that they tightened it and cleaned the area. The charge was $55.00. I paid the bill even though Your dealership had changed the oil and filter a few weeks before. Service did not tighten the filter when they did the original oil change. ken braun 

Darin2687 

on DealerRater

5 years ago

"Had to call about 7 times to try and make an appointment..." Had to call about 7 times to try and make an appointment and no one ever called me back. Scheduled a day and tone and they didn’t even touch my car the first day and didn’t call to tell me anything the first day. Second day only called to say it was done and I should pick it up now. Will not use them for service again. Women at the front desk was not wearing her mask correctly when I went in to pick up Jeep. 

paulwidlak 

on DealerRater

5 years ago

"Oil change service and tire rotation" Oil change service and tire rotation. Oil is leaking from the drain plug. Computer was not reset to show change. Poor follow-through. Problems were only discovered after I left and saw oil on the floor of my garage. Warning light went on to say I needed an oil change after I went home. 

James 

on DealerRater

5 years ago

"For the second time, dealer did not properly torque lugs..." For the second time, dealer did not properly torque lugs after wheel rotation. This happened ON TWO CONSECUTIVE wheel rotations! Dealer apologized, and offered only a free rotation to compensate, but has not offered any acceptable explanation for returning my vehicle to me in an unsafe condition...twice. Dealer also has not offered any explanation as to how this same issue will be prevented in the future. Will go elsewhere for service. 

Shawn.mow 

on DealerRater

5 years ago

"Promised gift cards, money back on lease due to low..." Promised gift cards, money back on lease due to low miles, and accessories. None have came through. Always someone else’s fault. Had to call multiple times to get more excuses. Almost predictable! 

Reillyturner 

on DealerRater

5 years ago

"Terrible service bought a used Jeep 4 months ago it..." Terrible service bought a used Jeep 4 months ago it needed a couple items fixed it too the service 6 visits to get it done and this last one I had to get the manger involved. Picked my Jeep up last week parked at home and now a huge transmission leak !!!! Never leaked in the four months I have had it Makes me wonder they were mad because I complained and one time I picked up the Jeep parts were missing off of it they had to replace. Another time I picked it up the hood... read more

Filja 

on DealerRater

5 years ago

"Very disappointed with service, unprofessional people..." Very disappointed with service, unprofessional people I’m never going back again because they don’t care about costumers if they’re coming back or not. 

marktishler 

on DealerRater

5 years ago

"I took the Jeep in for them to fix the seat latch that..." I took the Jeep in for them to fix the seat latch that broke on the first day that we had the Vehicle. They told me that they couldn’t promise me that they would have it finished in a week. Over seven days for a broken seat latch that is in warranty. They suggested that we take it to another dealer that wasn’t as busy as they were. Zero stars. 

Connors 

on DealerRater

5 years ago

"Corrected error made by other dealer" Had an oil change and tire rotation completed at another dealership where we purchased our last vehicle. The service was free as part of our purchase. The next morning my vehicle warning lights were going off and my vehicle was spewing oil. The other dealership was a 30 minute drive from my location and RHCJD was right across the street. They got me in, fixed the problem, redid my oil change and cleaned up my engine compartment that was covered In oil in a short period of time. They sai... read more