Rochester Hills Chrysler Jeep Dodge Ram

Mbelesky 

on DealerRater

2 years ago

Just picked up my Jeep from service. Brought it home, engine making so much noise I have to have it towed back to dealership. Unbelievable. 

oleg 

on DealerRater

2 years ago

I scheduled a service appointment, and was told that a shuttle is unavailable for my desired time. Not a problem. We brought my wife's car the night before to take it home after the service drop off. When I get there the next day, the car was full of "no parking" stickers. This despite having parked in a regular spot next to service area, away from the display row. The stickers wouldn't come off. After waiting a while, the manager Mr. Lincoln made it seem like it was my fault and offered to bring me tools to remove those sti... read more

Nsilbern 

on DealerRater

2 years ago

I purchased a 2019 Ram Laramie from this dealership in May of 2022. I have already had to replace the starter, the battery, I had a bent axle, and a bent rim. I was told this vehicle was inspected and passed the certified pre-owned inspection. I find it hard to believe that this dealership took the time to thoroughly inspect the vehicle and replace anything that was wrong with the truck. 

brownleeron 

on DealerRater

2 years ago

Took 5 hours to get my oil changed. Said they had the Rotella t6 all synthetic oil I requested. Called me didn’t have the oil wanted to use a substitute, “I said no”. Called me back later s as I’d they had the oil changed. Don’t trust them not sure what oil they used. When I got truck back looked like they used old oil, as the oil on the dip stick looked black. Have a bad feeling about this service department when it comes to working on a diesel pickup. 

Dasshu22 

on DealerRater

3 years ago

After a grueling 2 months of a repair (mind u they had my truck in for repair longer than I’ve owned it!) i get my truck back with a crack in the lower portion of the passenger side (chrome portion) bumper. When I dropped the truck off, I locked the tonneau cover because there was no need for them to get in there and I then provided the keys that didn’t have the key to open the tonneau cover. I reminded myself to grab the correct keys when I went to pick up as I had to ride my bike and throw it in the back of the truck. When... read more

Dasshu22 

on DealerRater

3 years ago

LEMON SELLER - bought a vehicle for 40000 that needs a new transmission on day 2! Asked for my money back on day 2 they told me they couldn’t do that because the paperwork went through the state already. No vehicle for 6 weeks.......no calls no updates! Talk about CUSTOMER SERVICE!!! Place is HORRIBLE!!!!!!!! 

John M 

on DealerRater

3 years ago

Wait time, there is also no waiting room for customers. Asking if I wanted my jeep to be scratched or not scratched in there car wash would have been nice as well. 

Cimalem 

on DealerRater

3 years ago

Scheduled an appt 2 months out in order to have a loaner. Was given my car back with the same issue after dealership had it for 2 weeks. Nothing was fixed. 

Chisler 

on DealerRater

3 years ago

I took my new vehicle in for a leaking rear heater core at 3500 miles after the dealership removed the trim panel to access the heater core I notice it was cracked by the technician after the repair was completed. After months of waiting for a new trim panel they installed the new one I received the vehicle back with dirty hand prints all over the light gray trim and headliner. While cleaning up the rear trim and interior I noticed the trim was lacking retaining clips on the new trim panel and hold down clips on the rear sil... read more