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Rochester Hills Chrysler Jeep Dodge Ram
- Automotive
- Rochester Hills, MI
About this business
Location details
1301 S Rochester Rd, Rochester Hills, MI, 48307, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Kyle Clawson sent my car out 2023. Challenger tore my car up in the inside where the shifter at cut it with a box cutter or whatever they cut it with and banged on it where dents are all in all all around my shifter and then I had to bring it back and they have to get my car fixed and I got a loaner and now he emailed me something. We was not communicating back And say I had to have a car back 611 and I’m just not seeing it on Friday the email why do I have to pay for a loaner and y’all made it inconvenient for me by having ... read more
After I pick up my car I had the same problem again and I call them they didn’t answer me jet.
At the car for two weeks didn’t do anything. This is the second time I brought it to them with the same issue said they couldn’t get codes to fix anything.
Business response:
Just so you know, my daughters car locked up again with the same situation as undrivable, but I will be taking it to a different service department somewhere else
Service department useless and liars. Brad Kyle supposedly two Kyle’s One with the flu and one on vacation even though they were the technicians assigned to my daughters vehicle. These people don’t care about the safety of your loved ones and talk to you patronizing and rude.
Service experience was terrible. Took much longer than they estimated and they never called me to tell me that more time was needed. Then they performed an oil change but didn’t remove the service needed indicator, so I had to take it back to the dealership to have them reset it.
Was lied to stating they would help find the car we wanted, stated there was a hold on the car, come to find out nope no hold on the car, the sales rep just didn't want to put in the work, when they found out we had the employee discount. So we went to another dealership and they helped us with no issues and they got the sale. Will never recommend this dealership, might report to headquarters too.
My car was towed in for service repair. .. and left the same way a few months and several hundred dollars later. A local shop, unaffiliated with Chrysler, managed to fix the problem quickly and at a fair price. Still amazed that this dealer was not able to do anything to repair my car, but still charged more than $800.
Terrible service. They lie and if you are there to have you car repaired under warranty good luck! They treat you like a criminal and not a customer. Brad the service advisor is a big bull Shi#er. I will never ever buy a car from this facility or have anything done here.1st brad said nothing is wrong with my car. I told him sir my vehicle isn't shifting properly ! After begging him to double check the vehicle. He calls leaves me a message saying we found the issue and they are recommending a new transmission. Awesome they fo... read more
Financing took 9 hours, no reason for that as I’m in good credit standing and a repeat there, price went up three times, I said fine I was drained. Then the window switch went bad, took it back, given an appointment to come another day and left. During that time, now the car wouldn’t start. Called dealership back (all of this is within two weeks, brand new 24 Ram) lied to about service time, lied to about getting a loaner, lied to about a tank of gas, just given complete xxxx until I took it to a different dealership and was... read more
Frequently asked questions about Rochester Hills Chrysler Jeep Dodge Ram
How is Rochester Hills Chrysler Jeep Dodge Ram rated?
Rochester Hills Chrysler Jeep Dodge Ram has a 4.4 star rating with 5,031 reviews.
When is Rochester Hills Chrysler Jeep Dodge Ram open?
Rochester Hills Chrysler Jeep Dodge Ram is closed now. It will open tomorrow at 8:30 a.m.