Rochester Hills Chrysler Jeep Dodge Ram

Dasshu22 

on DealerRater

3 years ago

LEMON SELLER - bought a vehicle for 40000 that needs a new transmission on day 2! Asked for my money back on day 2 they told me they couldn’t do that because the paperwork went through the state already. No vehicle for 6 weeks.......no calls no updates! Talk about CUSTOMER SERVICE!!! Place is HORRIBLE!!!!!!!! 

John M 

on DealerRater

3 years ago

Wait time, there is also no waiting room for customers. Asking if I wanted my jeep to be scratched or not scratched in there car wash would have been nice as well. 

Cimalem 

on DealerRater

3 years ago

Scheduled an appt 2 months out in order to have a loaner. Was given my car back with the same issue after dealership had it for 2 weeks. Nothing was fixed. 

Chisler 

on DealerRater

3 years ago

I took my new vehicle in for a leaking rear heater core at 3500 miles after the dealership removed the trim panel to access the heater core I notice it was cracked by the technician after the repair was completed. After months of waiting for a new trim panel they installed the new one I received the vehicle back with dirty hand prints all over the light gray trim and headliner. While cleaning up the rear trim and interior I noticed the trim was lacking retaining clips on the new trim panel and hold down clips on the rear sil... read more

christian 

on DealerRater

3 years ago

WARNING: Buyers beware. Get a second opinion on any work needed on your vehicle. I took my car in for a part that I was told by the service manager was covered under warranty. I left my car only to receive a call 24 hours later that the part was not covered. The quote: 1500$ where Goodyear of Rochester quoted 600$. I'm out 154$ for them to tell me exactly what I told them was wrong but learn from my mistake. Please Please Please get a second opinion when it comes to their quotes. Would never recommend Chrysler Jeep Dodge Ram... read more

Overworked 

on DealerRater

3 years ago

Took my Pacifica in for factory recall update of the stop start feature. I told the advisor the stop start was not working. The only thing I am sure was done to my car was, it was moved from the the service intake area to the parking lot on the other side of the building. My stop start still was not working and the "service" hadn't even checked the tire pressures. I called the intake agent who told me "it was just a computer update and testing the vehicle to see if it took wasn't part of the servicing. I could bring it back ... read more

Cardiff 

on DealerRater

3 years ago

Very poor experience with my recent work. Sadly lacking in customer service and communications. Could not get hold of anybody I’m service. Didn’t return voice messages. Service was not done as I requested 

RFlucht 

on DealerRater

3 years ago

Quality of work appears to be satisfactory. Having to argue about using oil change coupons printed off of the dealers web site is getting old! Had to wait while the service advisor ok’d it with the service manager. This happens every time! Decided to have my brakes replaced somewhere else. 

Liz 

on DealerRater

4 years ago

"I had an issue with my brand new Gladiator. I didn’t..." I had an issue with my brand new Gladiator. I didn’t lease my car in this location, anyway I would expect a good guarantee/support at any dealer. The issue “engine light on”, it was caused by the OxSensor. I didn’t left my vehicle in my first appointment (beginning of Sep), since it was told me that I should expect about 5days to be inspected my car. I understood so I set a new appointment for the beginning of October, it was told me that I could continue using my car... read more