Rochester Hills Chrysler Jeep Dodge Ram

Reillyturner 

on DealerRater

6 years ago

"Terrible service bought a used Jeep 4 months ago it..." Terrible service bought a used Jeep 4 months ago it needed a couple items fixed it too the service 6 visits to get it done and this last one I had to get the manger involved. Picked my Jeep up last week parked at home and now a huge transmission leak !!!! Never leaked in the four months I have had it Makes me wonder they were mad because I complained and one time I picked up the Jeep parts were missing off of it they had to replace. Another time I picked it up the hood... read more

Filja 

on DealerRater

6 years ago

"Very disappointed with service, unprofessional people..." Very disappointed with service, unprofessional people I’m never going back again because they don’t care about costumers if they’re coming back or not. 

marktishler 

on DealerRater

6 years ago

"I took the Jeep in for them to fix the seat latch that..." I took the Jeep in for them to fix the seat latch that broke on the first day that we had the Vehicle. They told me that they couldn’t promise me that they would have it finished in a week. Over seven days for a broken seat latch that is in warranty. They suggested that we take it to another dealer that wasn’t as busy as they were. Zero stars. 

Connors 

on DealerRater

6 years ago

"Corrected error made by other dealer" Had an oil change and tire rotation completed at another dealership where we purchased our last vehicle. The service was free as part of our purchase. The next morning my vehicle warning lights were going off and my vehicle was spewing oil. The other dealership was a 30 minute drive from my location and RHCJD was right across the street. They got me in, fixed the problem, redid my oil change and cleaned up my engine compartment that was covered In oil in a short period of time. They sai... read more

Why me 

on DealerRater

6 years ago

"If I could leave 0 stars I would. Dealership tried to..." If I could leave 0 stars I would. Dealership tried to charge me $95 for a FREE multi point inspection and thought they did me a favor by lowering it to $35. I found a different local mechanic to do everything that needed to be fixed for about 50% less. I’ll never go back, and I don’t know why anyone else would either. 

JeepGuy 

on DealerRater

6 years ago

"Not great" No one greeted me by name. Guess I just expected more as a first time Jeep owner. Not friendly at all and no eye contact. 

JC72 

on DealerRater

6 years ago

"Mis-Diagnosed" It's a shame that 0 stars isn't an option. I brought my 2014 Town & Country in on 4/30 because the battery light and other warning lights had come on and the car had died and had to be jumped. When my wife and I brought it in I told the service advisor that I thought it could be an alternator problem and he told me that everything would be tested and checked out. When we picked it up later that day we were told that we just needed a new battery and we were charged $190. Three days later on the evening of 5/3/... read more

SRTMal 

on DealerRater

6 years ago

"Bad Oil change service " Long time customer and Chrysler retiree I had simple oil change with what should have been done with fluid top off it was not done. I am extremely unhappy with something so simple. I did contact the dealer and only got a simple sorry I feel this was inadequate. 

Eleger Bigham 

on DealerRater

7 years ago

"Unsatisfied" My Jeep Liberty had been in service for 3 days just to have Brake pads and rotor replaced. This repair should have taken at least 1hr 1/2 to 2hrs. Furthermore I will not recommend anyone to have their vehicle serviced at this location. .