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Rochester Hills Chrysler Jeep Dodge Ram
- Automotive
- Rochester Hills, MI
About this business
Location details
1301 S Rochester Rd, Rochester Hills, MI, 48307, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
"45 days to get my car back" I had a small accident and instead of choosing o good repair shop I send it to the dealer I leased it to avoid issues latter on( Rochester Hills Chrysler Jeep). The car needed a new radiator, new front bumper, hood, front windshield, and new airbags! They charged the insurance $20000 almost the total value of the car, refused to give me a loaner car, and kept my car for 45 days. Not happy at all!!!!!!!!!!!! Be ware!
"HORRIBLE!!!" Mike in sales is completely unprofessional when it comes to business! When you state the specific car you want, I'm not trying to hear "well you should get this car, or go towards a base model" ok... that is NOT what I want and I am willing to pay whatever the lease is for a vehicle that I WANT not what you "think" is best. This salesman needs to do his research as well, stating the 2017 Durango no longer comes in RT models and that they have been replaced with GTs lol um ok buddy, I'm not a salesman but know m... read more
Business response:
Thank you for your feedback. We are very concerned that you didn’t feel you were treated properly during your recent visit. We would like to first apologize on behalf of your salesperson and our dealership for getting busy and making you wait in the lounge for so long. That is completely our mistake and we have adapted our processes and put checks in place to ensure that type of situation never occurs again for any of our customers. We are troubled, however, by your inaccurate statements regarding your salesperson. Mike has ... read more
"Dealer Work" Went in to get warranty work done and they found other things that needed repair that were under warranty. Work was done over several days because parts had to be ordered.
Business response:
Nlr513, thank you for sharing your experience with us. We hope to see you again soon!
"Terrible" Entered the lot to see what they had and found a minivan we really liked. There were some deep scratches in the paint, but I decided to test drive anyway. When I pulled out of the lot, I realized the gas tank was empty so I couldn't go far. I made an offer but the salesman told me he wouldn't budge on the price, maybe a couple hundred. I told him I would pay cash and could take off the lot immediately and he told me its to his benefit for me to finance because he'll make more money. I then asked him to value my mi... read more
"AWFUL!!!!!!!!! Only rated one star because I had to!" Worst experience buying a car!!!!!! I was buying a new jeep, the sales person told me they could get a good deal. Then I get there and it sold.... The one they had was a "1000 dollars" more, and the figure they originally quoted was with other discounts that I did not qualify for, for example employee discount, and capital Chrysler discount. I was given a price, and it ended up being around $3500 more. During my terrible experience, the sales person kept leaving and woul... read more
"Lots of calls, then finally good service" I received a recall notice and called to schedule service. I was told the parts wouldn't be in until the following week, so I made an appt for 2 weeks out which Steve said should would be fine. I called the day before my appt and Steve asked if someone ordered the part for me, so I reiterated our earlier conversation. He said there were no parts in, but checked and saw one on order for me. Said it would be in next week and that they would call. No call. I contacted them 2 weeks late... read more
"They just don't understand customer service" I attempted to lease a 2015 Ram from this dealership back in 2015. I spent more than 15 min on the showroom and the sales associates were more concerned about chatting with each other than even talking with me. I ended up leasing from a dealer 40 miles away who was more than happy to help me. I was told at the time that I could return the lease to any dealer, as well as told this by Chrysler Capital. I went to turn my lease in today and was turned away and pretty much said becaus... read more
"Poor experience" I have my 2015 grand Cherokee at this dealer right now. 27k miles, still under factory warranty, and a lease; they want to charge me ($350) for a defective O2 sensor wiring harness because they don't think Chrysler will compensate them for the repair. ITS A LEASE, UNDER WARRANTY!! Why would I pay to repair a defect on a lease?? Frustrated I wasted my time taking it there. Only reason I care to get it fixed is because the remote start will not work when the check engine light is on.
"RIPPED ME OFF!!!!!!!!!!!!!!!!!!!!!!!" In January of 2015 I purchased a 2012 Chrysler 300 with 16000 miles for $22,000 and was issued a car fax report that showed no accidents so I bought the car. Now here it is 20 months later I only put 15000 miles on the car and when I went to turn it for my dream car they now said the car has been in an accident prior to my purchase and the vehicle is worth less than half what I paid them for it. I'm usually pretty good judge of character but I was definitely misled by them into believin... read more
Frequently asked questions about Rochester Hills Chrysler Jeep Dodge Ram
How is Rochester Hills Chrysler Jeep Dodge Ram rated?
Rochester Hills Chrysler Jeep Dodge Ram has a 4.4 star rating with 5,079 reviews.
When is Rochester Hills Chrysler Jeep Dodge Ram open?
Rochester Hills Chrysler Jeep Dodge Ram is closed now. It will open on Monday at 8:30 a.m.