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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The NIGHTMARE began (2) WEEKS after I purchased my The NIGHTMARE began (2) WEEKS after I purchased my "certified" used Jeep. It rained and the roof leaked on the side (as I sat in it). The onboard computer failed and did not respond to the key fab, causing a constant loud alarm to sound. The Jeep would not start and had to be towed (50+) miles. The alternate battery malfunctioned and had to be replaced. This symphony of errors caused anger, anxiety, loss of multiple days work and precious time. NEED I SAY MORE ? The Good New... read more
Business response:
We appreciate your feedback and are truly sorry to hear about your experience. It's great to know the repairs were completed, but we understand the frustration you faced. We're here to ensure you have a better experience moving forward. Thank you for sharing your thoughts with us. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I purchased a used 2018 Jeep from Palmer. I purchased a used 2018 Jeep from Palmer. I purchased the full warranty package. The Jeeps top was ducked taped on to the body. I didn't noticed until i let the top down for the first time that top damage was concealed by using duck tape. They then accused me of not knowing how o re move the top. I can give pics of the old duck tape. Also, they said they would replace one of the windows for discount and it was backorder. I never heard from them again. It's been 2 months. I guess I ne... read more
Business response:
We’re truly sorry to hear about your experience. It’s important to us that our customers feel valued and well-informed. Please know that we take your feedback seriously and are committed to resolving these issues. Thank you for bringing this to our attention. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
unprofessional incident happened with the sales unprofessional incident happened with the sales consultant but apologized many times after and very unsatisfactory and unpleasant experience with Finance rep. Can give details per dealer management request.
Business response:
We're so sorry to hear that you had a negative experience with any member of our team. We would like to hear more about this matter so we can provide the best solution. Please reach out to us when you can. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
They shorted my payoff on my trade by $100 and after They shorted my payoff on my trade by $100 and after calling 4 times and going in person I still don't have a refund. My sales guy was pretty good, but the finance department has dropped the ball
Business response:
We’re truly sorry to hear about your experience, Joseph. Your feedback is valuable, and we’re committed to resolving this issue. We'll work to ensure our finance department improves. Thank you for bringing this to our attention, and we appreciate your patience as we address it. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
I paid over 5000 to get everything fixed while I was out I paid over 5000 to get everything fixed while I was out of town and I made noise removed that was in the engine. They took the whole engine apart and said I need a new radio. The aux cable still won’t don’t work. The noise is still there and every time I take it they say it is fixed, but it clearly is not. I don’t recommend this shop at all. I’m 5K in at the shop is the only reason I keep going back
Business response:
We're sorry to hear about your experience and the ongoing issues with your vehicle. Your feedback is important, and we take it seriously. We are committed to resolving this matter and appreciate your patience as we work to find a solution. Thank you for sharing your concerns. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Oil cap wasn't tightened at oil change, oil leaked out on Oil cap wasn't tightened at oil change, oil leaked out on engine cover. I asked about it later when I find out and respond I get "it wasn't properly tightened enough. It's Wrangler 392 engine, there is a reason I bring it to you guys. Wish you guys cared more. Thanks!
Business response:
We appreciate your feedback and apologize for the oversight during your oil change. Ensuring our customers' vehicles are in their best possible condition is our top priority. We'll address this with our team to prevent future occurrences. Thank you for bringing it to our attention. Sincerely, David Keller, Service Manager, service@palmerdcj.com
My family and I traded in my 2022 Ford F150 Raptor and My family and I traded in my 2022 Ford F150 Raptor and purchased a 2018 used Lincoln Navigator on November 15th. My family and I looked at several cars while on site and were set to purchase the 2022 Dodge Durango but passed on it because like someone had been in there smoking incents and appeared that there was a lack of effort to try and get rid of the smell. The Lincoln Navigator we purchased was not even listed on the dealership website. After getting the vehicle hom... read more
Business response:
Thank you for taking the time to share this with us. We're sorry for the miscommunication regarding your repairs, and as our salesman mentioned, we are doing our best to order the necessary parts to complete the other services for your vehicle. We are more than happy to answer any questions you might have, and keep you up to date on any updates regarding your service. Please don't hesitate to reach out so we can help. Sincerely, David Keller, Service Manager, service@palmerdcj.com
They fail to know even the basics about Jeep. They fail to know even the basics about Jeep. I keep coming back with the same issue. They are unable to effectively diagnose or manage the problem
Business response:
We're sorry to hear about your experience and appreciate your feedback. Our team strives to provide quality service, and we'll be looking into your concerns to improve. Thank you for bringing this to our attention.
Brought my car in for an alignment. Brought my car in for an alignment. Picked it up and the car still pulled demonstrably to the right. Brought it back in a week later. Picked it up late on a Friday and was told that it was “tire drift” (but another alignment test hadn’t been performed as requested). Still pulling hard to the right as if I had never brought it in in the first place. Having to bring it back for a third time tomorrow so that the alignment can be corrected (hopefully). If they’re incapable of doing so, I’d rat... read more
Business response:
We're sorry to hear about your experience, JG. Your feedback is important, and we understand how frustrating this must be. We appreciate your patience and are committed to resolving this issue for you as quickly as possible. Thank you for bringing it to our attention. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.6 star rating with 13,510 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is open now. It will close at 6:00 p.m.