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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would love to have left an overwhelmingly positive I would love to have left an overwhelmingly positive review, however I cant. To be straight to the point....my delivery document was FORGED by the salesman and I received an email on Sunday evening "completed delivery confirmation submitted on March 8, 2026 @ 6:32PM edt by myname, email and phone attached" asking me to Validate Signature ~~~ BTW Palmer Dodge is closed on Sundays.... The document states that "I" sign and consent to the delivery of this vehicle, confirm and ... read more
I have waited patiently for a couple months for service I have waited patiently for a couple months for service department to follow up. I reached out to them to find out when parts will arrive and they have chosen not to respond. They did not return all equipment on the car at the last service . The car spent 67 days in the the shop for that visit alone; 160 day overall sine purchase . They did not even review and try to diagnose all the issue I reported to them and I did not receive the legally required repair order docume... read more
Business response:
We sincerely apologize for your experience and understand your frustration. Your feedback is important, and we are committed to resolving these issues. Please know that we are reviewing your case and will work to improve our service moving forward. Thank you for bringing this to our attention. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I had a very disappointing experience with the service I had a very disappointing experience with the service department at Palmer Dealership. The appointment system simply does not work. I scheduled an appointment for Tuesday and brought my car in as planned. Nothing was done, and I was told to pick it up and bring it back the next day. I did exactly that — and once again, nothing happened. No work completed, no clear explanation, and no proactive communication. To make matters worse, I had to call them myself just to get a... read more
Business response:
We're truly sorry to hear about your experience. Your feedback is important to us, and we understand the frustration with the service appointment process. We'll address these issues internally to improve our communication and ensure a better experience for our customers in the future. Thank you for bringing this to our attention. Sincerely, David Keller, Service Manager, service@palmerdcj.com
purchased a 2020 ram 2500. purchased a 2020 ram 2500.the check engine light came on on the way home. they were absolutely no help. turns out it needed a $2000 dpf system. They do not take care of their customers
Business response:
We’re sorry to hear about your experience, Tony. It’s important to us that our customers receive the best support. We appreciate your feedback and will address your concerns with our team to ensure we improve our service and support in the future. Thank you for bringing this to our attention. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Waited around 30 minutes for them to tell me they Waited around 30 minutes for them to tell me they couldn't service my van because "they didnt have the right tool to complete the job" ny understanding is that a dealership should have all the tools and technicians to be able to complete a service.
Business response:
We're so sorry that we were unable to service your van. It's important for us to be transparent about what we can provide, and we only want to provide services that we have the proper tools and personnel to complete. We want to make sure we answer all your questions, and offer as much help as we can. When you have a moment, please reach out to us. Sincerely, David Keller, Service Manager, service@palmerdcj.com
It has been about 2 months since I picked up my GC after It has been about 2 months since I picked up my GC after being the shop for 67 days. I still have not heard back on the parts they ordered. I also have not receive d a copy of the work orders as required by law. There were issues I reported before the vehicle arrived for service that were not even reviewed or diagnosed. I now have new issues caused by the 68C recall. The biggest issue is a lack of follow up. I have recached out a couple times and am still waiting for a... read more
Business response:
We appreciate you taking the time to share this with us. We're so sorry to hear that you were unsatisfied with your service, and we want to work with you to get you what you need. We hear your frustration, and we appreciate your patience. We look forward to speaking with you soon, and finding the best solution. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
I bought a 2023 jeep unlimited from this dealership. I bought a 2023 jeep unlimited from this dealership. Anna was my salesperson. She was very prompt before i bought but was slow and unresponsive to me. First I had the jeep shipped to me. On car garues it states 899 doc and 89 dollars shipping fee. When I paid doc fee went to 999 and shipping fee went to 250. I wanted the jeep so I looked over this I was quoted a price for a warranty but when I checked the warranty was the lowest one and when I called they went up 500 for t... read more
It would be nice if you could appt and in a descent time It would be nice if you could appt and in a descent time and get your car back in a decent time frame. It also would be nice if the maintenance technician would call you in a timely manner after your car is finished .. instead of me calling to get my car !!
Business response:
We'd like to apologize for any delays in your service. We do our best to provide accurate wait-time estimates, but it seems we missed the mark here. We hope to have the opportunity to work with you again in the future. Please give us a call if there's anything else we can do to help. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I was not happy with this dealer. I was not happy with this dealer. My 2018 Chrysler Pacifica had a major issue saying it was turning off and i need it to get on the shoulder and I called and left my mini van there for a week and they did nothing. When inquired if i could buy another car because i didnt feel safe with my kids they didnt seem to care. Another dealership cared a lot about my life and my kids and got me a new 2026 SUV on the spot. Very sad they didnt take my life serious when i could have died. I had gotten two... read more
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.6 star rating with 13,603 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is closed now. It will open on Monday at 9:00 a.m.