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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible service. Terrible service. One of the mechanics xxxx in my trunk and called me gay. I’m never coming back here again. Thanks Belinda
Business response:
Hi there, we're concerned by your review, and we want to speak with you directly so we can learn more about your experience. When you have a moment, please reach out to us. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I was promised a refund on tow charges. I was promised a refund on tow charges. The maintenance Mgr ignored this. So palmer basically stole $150 from me
Business response:
We're sorry to hear about your experience. This isn’t the level of service we aim to provide. We hope to have the opportunity to speak with you directly so we can learn more about this matter and provide you with the best solution. Sincerely, David Keller, Service Manager, service@palmerdcj.com
In the last 4 services I asked specifically to have In the last 4 services I asked specifically to have crossing tire rotation and it was not done. Kept complaining about it but looks like the mechanics or some of them do not care
Business response:
We sincerely apologize for the repeated oversight regarding your tire rotation requests. Your feedback is invaluable, and we’re addressing this with our team to ensure better service moving forward. Thank you for bringing it to our attention, and we appreciate your patience. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Very disappointing. Very disappointing. Purchased my Rubicon from Palmer's a month ago. I wanted Rubicon with side steps because it was too tall for my kids. The sales people said parts team can help with it. They showed me options to choose from and luckily they had the side steps that I wanted in stock. They asked me if I wanted to pay out of pocket or include it in my car price deal. Decided to include in a car price -> signed a contract -> Got a new car key and made sure when we had to come back for the side steps with s... read more
Business response:
Hyejin, I’m truly sorry to hear about your experience. It’s frustrating when expectations aren’t met, and we take your feedback seriously. We’re committed to improving our communication and service. Please reach out to us so we can help. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
Individuals working in the service department lacked Individuals working in the service department lacked basic customer service skills. They were unfriendly and curt in their interactions and explanations. I was not kept up-to-date on the progress of my vehicle, rather I had to continually reach out for updates. Overall experience was unpleasant.
Business response:
We're sorry to hear about your experience with our service department. Your feedback is important, and we’re committed to improving our communication and customer service. Thank you for sharing your thoughts, and we hope to provide a better experience in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com
The service manager lacks people skills, ethics and The service manager lacks people skills, ethics and knowledge. I wouldn’t hire him to clean toilets.
Business response:
We appreciate your feedback and are sorry to hear about your experience. We'd like to hear more about your visit so that we can work to improve. Please reach out to us when you can. Sincerely, Jody Cruce, General Manager, jodycruce@gmail.com, (770) 410-1111
Helped with the transaction but wow jay Tremblay should Helped with the transaction but wow jay Tremblay should have taken care of my dad. Bad wheelsensors in a car should have been paid for fully.
Business response:
We’re sorry to hear about your experience and appreciate your feedback. We want to make sure that your vehicle gets the service it needs, and we're happy to answer any questions you might have. Please don't hesitate to reach out to us when you can. Sincerely, David Keller, Service Manager, service@palmerdcj.com
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Business response:
Thanks for the fantastic rating, David! We'd love to learn more about your visit!
Brought Ram 1500 Ecodiesel for oil change and recall. Brought Ram 1500 Ecodiesel for oil change and recall. Took 3 days even though scheduled 2 weeks in advance. “Tech behind” 1st day (only 1 diesel tech?). 2nd day needed parts to complete recall (not ordered when brought in or when scheduled?). Also got fuel filter change and now have an intermittent “water in filter, please drain” code. When I drain, there is no water in the fuel filter.
Business response:
We sincerely apologize for the delays and any inconvenience caused during your visit. Your experience is important to us, and we’re reviewing our processes to ensure this doesn’t happen again. Thank you for your feedback, and we hope to serve you better in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.6 star rating with 13,510 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is open now. It will close at 6:00 p.m.