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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would have given less than 0 star if there was any. I would have given less than 0 star if there was any. Had and still experiencing one of the worst customer service ever. The sad part of it is that management is the one that ruins even the average customer service experience you received from sales reps. The reputation of this place is just so bad that they care less trying to do differently. Management can not keep its words and doesn't imagine the liability they expose the dealership to. I bought two cars at the same t... read more
Business response:
We sincerely apologize for your experience and appreciate your feedback. It’s clear we didn't meet your expectations, and we're committed to addressing these issues. Your concerns are important to us, and we want to work with you to make things right. Please reach out to us when you can. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
Charged for alignment that was never requested. Charged for alignment that was never requested. Drained Freon from working A/C after I did not want to be charged for an inspection.
Business response:
We appreciate your feedback, David. We're sorry to hear about your experience and understand your frustration. Your concerns are important to us, and we will investigate this matter further to ensure it doesn’t happen again. Thank you for bringing it to our attention. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Was told 30 minutes for oil change. Was told 30 minutes for oil change. Took over 3 hours. Excuse was they moved a larger service in front of me that took longer than they anticipated. No notice or option was presented to me. Service center was purely reactive.
Business response:
We appreciate your feedback and sincerely apologize for the delay you experienced. We strive to communicate better with our customers and will address this issue with our service team to improve future visits. Thank you for bringing this to our attention. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Jay is not a true salesman. Jay is not a true salesman. He was making another sale while taking us on a test drive. He showed us nothing about the vehicle we were test driving and did not stay around and answer questions while we were filling out an application. He was also very insulting.
Business response:
We’re truly sorry to hear about your experience with Jay. This isn’t the level of service we aim to provide. Your feedback is important to us, and we’ll address this with our team to ensure it doesn’t happen again. Thank you for sharing your thoughts. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
The far worse buying experience that I've experience. The far worse buying experience that I've experience. 3 weeks after signing the sale, and about to make my first payment, I still have a non working vehicle sitting in my garage. Many promises to call me back never happen, and I keep receiving conflicting information from different individuals. Bowen our salesperson did such a great job helping us, but he got the rest of the team ruin all his efforts. Worst service overall.
Business response:
Camer, I’m truly sorry to hear about your experience. It’s disappointing to know we fell short. We’re committed to addressing these issues and improving our service. Please reach out to us so we can help. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
Love my car, but terrible purchase experience. Love my car, but terrible purchase experience. We bought from them before but this most recent time was awful. There was lot damage that they tried to band aid over.
Business response:
Hi Sarah, we’re sorry to hear about your recent experience. We'd like to have the opportunity to hear more about your visit, so that we can learn what went wrong, and offer the best solution. When you can, please reach out to us. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
We love to always go to this dealer, but last time my We love to always go to this dealer, but last time my husband noticed that they did not change the oil, and also we are thinking that they did not change the fuel filters either. We felt very disappointed about it because we really love this place.
Business response:
We're so sorry to hear that you left your service appointment unsatisfied. We're concerned to hear that you did not get the service you need, and we want to learn more about your visit so that we can help. Please reach out to us directly. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I purchased the platinum svc package that includes free I purchased the platinum svc package that includes free towing. I was promised tow reimbursement several times. I provided receipts and proof. Never reimbursed. So Palmer basically stole $170 from me.
Business response:
We apologize for any misunderstanding regarding your purchase. We want to help answer any questions you might have so you can make the most of whatever package you have. When you have a moment, please reach out to us directly. Sincerely, David Keller, Service Manager, service@palmerdcj.com
The 1900 dollar price tag for a small part is outrageous! The 1900 dollar price tag for a small part is outrageous! The person keeping us informed of status did a bad job at the task!
Business response:
We're so sorry for your frustration regarding pricing. We are here to help answer any questions you might have about any of our parts or services, and we're sorry for the miscommunication. Please reach out to us so we can help. Sincerely, Ryan Hooper, Parts Manager, parts@palmerdcj.com
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.6 star rating with 13,603 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is closed now. It will open on Monday at 9:00 a.m.