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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They are a complete joke. They are a complete joke. They never fix the problem right the first time but go about it piecemeal, leaving you to have multiple breakdowns related to the same issue. They are the reason I now own a Honda!!!
Business response:
We’re sorry to hear about your frustrating experience. We strive for quality and appreciate your feedback. Your concerns are important to us, and we’re committed to improving our service to prevent issues like this in the future. Thank you for sharing your thoughts. Sincerely, David Keller, Service Manager, service@palmerdcj.com
This place is horrible and disgrace! This place is horrible and disgrace! We were not greeted and all we got was the financial manager only interested in getting the check for vehicle.
Business response:
Shonniah, we’re truly sorry to hear about your experience. Your feedback is important to us, and we’ll be addressing this with our team to ensure better service in the future. Thank you for bringing this to our attention. Sincerely, Dustin Perry, Sales Manager, dustin@palmerdcj.com
Always terrible wait time for basic service. Always terrible wait time for basic service. I sat for 3 hours after my appointment waiting for an oil change. I walked to the back to see my vehicle ready to go but no one notified me as I sat in the waiting area for 3 hours. I will never return to dealership to purchase a car.
Business response:
Kimberly, I’m truly sorry to hear about your experience. We strive for timely service, and it’s clear we missed the mark. Thank you for sharing your thoughts with us. If there's anything we can do to help, please reach out to us. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I took my wrangler in for the 19a clutch recall. I took my wrangler in for the 19a clutch recall. Either the clutch was defective or improperly installed. Now my jeep grinds into gear, the clutch pedal vibrates very loudly, and the gear shift vibrates. The shop refused to acknowledge anything was wrong. I would never take a vehicle here again.
Business response:
Hi Watson, we're sorry to hear about your experience. We take feedback seriously and want to ensure your concerns are addressed. Your satisfaction is important to us, and we appreciate you bringing this to our attention. We’ll look into this matter further to improve our service.
My salesman (Lee Brown) was awesome. My salesman (Lee Brown) was awesome. He and Thomas Jackson were extremely professional. I have NO respect for the sales manager who really did not want to honor the internet price when I presented my cash offer. Thank you to the District Manager for your professionalism and honesty. That “sales manager “ should be demoted to the janitor or FIRED, as he is an extremely POOR representative of your company.
Business response:
We appreciate your feedback and are glad to hear about your positive experience with Lee and Thomas. We take your concerns seriously and will address the issue with our sales management team to ensure better experiences in the future. Thank you for bringing this to our attention. Sincerely, Dustin Perry, Sales Manager, dustin@palmerdcj.com
I am on my fourth Chrysler minivan and this dealership is I am on my fourth Chrysler minivan and this dealership is closest to my house. Over the last 20 years, I have seen the Service department go from acceptable to worse! Now they don't even respond to emails or complaints. Service manager Mr. Keller would rather not deal with customers (he usually cannot be located). The latest visit concluded with my keyfob key not even being cut! I emailed Mr. Keller directly to see what my options were and did not hear back. I will no... read more
Business response:
Shahid, we're truly sorry to hear about your experience. We aim to provide top-notch service and clearly fell short. Your feedback is crucial, and we will address these concerns with our team to improve. Thank you for sharing your thoughts; we hope to earn back your trust in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I went to the dealer to get oil change and service for I went to the dealer to get oil change and service for the message displayed "front parking sensor needs service" done and my truck was with the dealer for 2 and a half days. Poor communication: They do not communicate and let you know the status - you must call and most of the time after a long wait it goes to voice mail and no one responses to the voice mail. When I was lucky to get the technician, I was told that they called and left a voice mail which is a lie as the... read more
Business response:
We sincerely apologize for your experience. Your feedback highlights some critical areas for improvement in our communication and service quality. We take this seriously and will address your concerns to prevent similar issues in the future. Thank you for bringing this to our attention. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Bought a used car here a few years, great experience. Bought a used car here a few years, great experience. Brought different car here for maintenance, first time no issue however the latest experience turned me off from bringing a car here ever again. Beware of pressure to fix darn near everything if you're here as a woman alone. Like I said, it may have been a one off service guy that I was dealing with this time, but I haven't been made to feel that unknowledgeable about cars since I was 20. Very frustrating experience. I... read more
Business response:
We appreciate your feedback and are sorry to hear about your recent experience. Our goal is to provide quality service for everyone, and we take your concerns seriously. We'll address this internally to ensure it doesn’t happen again. Thank you for sharing your thoughts. Sincerely, David Keller, Service Manager, service@palmerdcj.com
2 days to tell me the damage was my fault and basically 2 days to tell me the damage was my fault and basically “get out of here”
Business response:
We're sorry to hear about your experience. Your feedback is important to us, and we aim to improve. Please know that we take these matters seriously and value your input. Thank you for sharing your thoughts, and we hope to do better in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.6 star rating with 13,603 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is closed now. It will open tomorrow at 9:00 a.m.