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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
When I arrived, I explained to Luis that I was When I arrived, I explained to Luis that I was experiencing issues with my vehicle since purchasing a new $250 key fob. I asked if he could look into the problem while I was getting my oil changed. Instead, he rudely informed me that I would need to schedule a separate appointment and pay an additional $200 for a diagnostic exam. He seemed disinterested in my concerns and responded in a dismissive manner. I then requested an Uber to get to work while my car was being serviced, b... read more
Business response:
We'd like to apologize for the frustration you experienced during your visit. We want to make sure your concerns with your vehicle are properly addressed, and oil change appointments do not always provide enough time to do so. However, we sincerely hope to have the opportunity to work with you again in the future. If you have any questions about your vehicle, or the services we can provide during a single appointment, please don't hesitate to reach out to us. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I don’t believe the issue is fixed. I don’t believe the issue is fixed. Twice already the vehicle has stalled since picking it up. They left my gas tank on E from test driving! Why, it when all dealerships have gas at their locations? For them to do that made no sense! All of my issues were not addressed. I purchased this vehicle “brand new” with only 5 miles. I believe I was sold a lemon and now no one is competent enough to fix the issues it was sold with.
Business response:
We're so sorry to hear that you're still experiencing issues with your vehicle. We want all of our customers to feel confident in the service performed here. If you have any questions or concerns, please reach out to us so we can help. Sincerely, David Keller, Service Manager, service@palmerdcj.com
The services rep Rich did an outstanding job answering my The services rep Rich did an outstanding job answering my questions and explaining the service he did when I brought my Jeep Compass in for some engine lights. They fixed the problem well and discovered a couple of issues I didn't know was going on. The reason I am only giving 4 of 5 stars is because of the exorbitant cost for services rendered. I knew it wasn't going to be cheap taking it to the dealership but after I got home and checked my bank account, I discovere... read more
Business response:
Hi Lee, thank you for sharing your feedback with us. We're glad to hear that Rich provided excellent service with your Jeep Compass. We appreciate your honesty about the pricing concern and will take this into consideration for future transactions. We hope to see you again in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com
This is the worst service I have ever heard of. This is the worst service I have ever heard of. I was lied to and they never really looked at my Jeep. I had it serviced by Butler CDJR in Beaufort SC and corrected in a day Your service people wasted 2 weeks with my Jeep and never looked at the problem - a short in the wiring connectors to the interlock solenoid to the shift. Your service is incompetent or not trained or both.
Business response:
We're sorry to hear about your experience with our service team. We strive to provide top-notch service and we apologize for falling short of your expectations. Your feedback is valuable to us and we will address this issue with our team to ensure it doesn't happen again. Sincerely, David Keller, Service Manager, service@palmerdcj.com
The service department was a mixed bag. The service department was a mixed bag. The overcharged me for a battery change and took 4 1/2 days to get to my car. It was a struggle to get updates and had to call several times. However, when I picked it the car up there were honest folks that helped and corrected my bill. I don’t think I can trust them though therefore not going back.
Business response:
Thank you for taking the time to share your feedback with us. We're sorry to hear about your experience with our service department. We appreciate your honesty and will use your comments to improve our communication and service moving forward. We hope to have another chance to earn your trust. Sincerely, David Keller, Service Manager, service@palmerdcj.com
The level of communication and transparency was far worse The level of communication and transparency was far worse than I'd expected for what was fairly major work. Having to follow up with the rep, rather than being given updates was beyond frustrating. A same day appointment turned into 5 days of worry and uncertainty.
Business response:
Hi Fredrico, we're sorry to hear about your experience. We strive to provide clear communication and updates throughout the process. Your feedback is valuable to us and we're working on improving our appointment scheduling to avoid any delays. Thank you for bringing this to our attention. Sincerely, David Keller, Service Manager, service@palmerdcj.com
My oil change appointment was for 7:30 am and yet my car My oil change appointment was for 7:30 am and yet my car was not ready until after 12:00.
Business response:
We're sorry to hear about your experience with the delayed oil change appointment. We apologize for the inconvenience this caused you. Your feedback is valuable to us and we will work on improving our service to ensure this does not happen again in the future. Thank you. Sincerely, David Keller, Service Manager, service@palmerdcj.com
The communication from the service department was The communication from the service department was terrible on a question I had about a fee on my bill. Over a week later I finally seen the service manager to answer the question and he supposedly put a credit on my bill but then I tried to use the credit on a purchase in parts and they didn’t see the credit on my account. Needless to say at this point the communication is in the tank. I worked at dealers in the automotive industry for 38 years I know a little bit about what ... read more
Business response:
We want to make sure we answer any and all questions you might have, and we're so sorry for any inconvenience you experienced! This is not how we want our valued customers to feel after visiting our dealership, and we hope to have the opportunity to make things right. Sincerely, David Keller, Service Manager, service@palmerdcj.com
They did not keep any of the promises and claims they They did not keep any of the promises and claims they made while selling me the vehicle. I feel taken advantage of and am extremely dissatisfied.
Business response:
We're so sorry to hear that you were left unsatisfied by your experience with our sales team. Your feedback is important to us, and we want to make sure that we follow through on any and all promises made by our team. If you have a moment, please reach out to us so we can help. Sincerely, Dustin Perry, Sales Manager, dustin@palmerdcj.com
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.6 star rating with 13,510 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is open now. It will close at 6:00 p.m.