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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was an easy buyer. I was an easy buyer. Knew what I needed and did the puchase in one afternoon. BUT the truck was not cleaned at pick up or after the 2 times I had to bring it back to the dealership in the first month for service engine lights. They keep the truck over a week each time and I requested that they detail it since I had been without for longer then having had it. I was told they would. It was not.. I give up, I have it detailed on my own but felt pretty jaded as I was leaving for the 3rd time. Its not a bad d... read more
Business response:
Thank you for bringing this to our attention. We appreciate you letting us know how we can improve our customers' experiences in the future. We apologize for any inconveniences, and we sincerely hope to have the opportunity to work with you again in the future to provide you with outstanding service. If you have any other questions or concerns, please don't hesitate to reach out.
Was barely greeted when I walked in to service department Was barely greeted when I walked in to service department to have oil change. Not given a estimated time for oil change, so I assumed this meant it was not a long time to wait. The waiting area was very nice, my 5 year old and 6 year old enjoyed a snack while we waited. One employee that came through waiting area was very nice and kind to both myself and my kids. Waited for almost two hours with no communication from service, even though I messaged through the automat... read more
Business response:
We really appreciate you taking the time to share your feedback with us. We hold our team to a high standard, and we're very sorry to hear that your experience did not reflect this. If you have a moment, please reach out to us so we can help you find the best solution. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I am a new resident of Georgia, coming from the Midwest. I am a new resident of Georgia, coming from the Midwest. Palmer Dodge Chrysler Jeep was recommended to me by a fellow Jeep owner. I scheduled a service appointment and was shocked and disappointed at the reception I received as a new customer. The atmosphere was very cold and unwelcoming. Not even a smile was visible. This type of experience was not what I'd become accustomed to in the Midwest. Shortly after the service request had been written up by the service adviso... read more
Business response:
We are so sorry that you were unsatisfied with how you were treated at our dealership! We want all of our customers to feel nothing but respect from our team, and we sincerely hope to have the opportunity to work with you again in the future to provide you with excellent service. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I purchased my car in January and still have not received I purchased my car in January and still have not received my car tag yet.
Business response:
We're so sorry for the delays in getting you your car tags! Please reach out to us directly so we can help. Sincerely, Dustin Perry, Sales Manager, dustin@palmerdcj.com
Purchased online. Purchased online. Damaged wheel was not disclosed. Vehicle was dirty when I picked it up which was disappointing, so damage was not noticed until I washed the vehicle. Vehicle delivery not offered. No follow up from Management after the sell
Business response:
We are so sorry to hear that you were left unsatisfied with any aspect of your car-buying experience. We want to learn more about this matter so that we can do whatever we can to help. Please reach out to us when you can! Sincerely, Dustin Perry, Sales Manager, dustin@palmerdcj.com
I have had great experiences in the past. I have had great experiences in the past. But my last visit was a disaster. I got a oil change and the mechanic left grease all over my door handle and on my inside wall.. They told me they could not rotate my tires because my lug nuts were stripped. The mechanic actually put indents in the middle of my lug nuts trying to get them off!!! Your service manager told me they were like that before I came in. I wash my car 3 to 4 times a week, I would have noticed them dented from previous... read more
Business response:
Thank you for taking the time to share this with us. We want to make sure our customers feel confident in their service, and we'd like to learn more about your experience so that we can help. Please reach out to us when you can. Sincerely, David Keller, Service Manager, service@palmerdcj.com
G R E A T J O B G R E A T J O B G R E A T J O B G R E A T J O B
Business response:
Thank you, Ced, for your positive feedback! We're thrilled to hear that you had a great experience with us. If you ever have any questions or need assistance, feel free to reach out. We appreciate your support and look forward to serving you again in the future!
Requested key fob check,signed me up for diagnostic Requested key fob check,signed me up for diagnostic electrical, for 200.00 dollars. They called to say it is the key fob. I was then charged 20.00 for epa compliance. Why? The car sat on lot for 3 days, would not even rinse dust off car. When I went to start car my screen black they reset. I was really disappointed in the service and interaction with employees.
Business response:
Hello, we're sorry to hear about your disappointing experience. We strive to provide transparent and efficient service, and it sounds like we fell short here. Your feedback is important to us, and we will address these issues internally to ensure they don't happen again. Thank you for bringing this to our attention. Sincerely, David Keller, Service Manager, service@palmerdcj.com
My vehicle was serviced at Palmer Dodge. My vehicle was serviced at Palmer Dodge. The technician scratched the paint and tried to cover it up with touch up paint. When asked by the service advisor he admitted to it. At first, the service manager was willing to get it fixed using a local body shop. The shop in question cuts corners and does not do quality work. I submitted estimates from a body shop I wanted the vehicle to be repaired at. They refused. They said I would be contacted by their insurance company for repairs. Tha... read more
Business response:
We are so sorry to hear that you were left unsatisfied by your service. We want all of our customers to feel confident in the work done on their vehicle. If you have any further questions or concerns, please don't hesitate to reach out so we can help. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.6 star rating with 13,603 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is closed now. It will open on Monday at 9:00 a.m.