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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I made a proposal on a car to be bought thru Enterprise I made a proposal on a car to be bought thru Enterprise Fleet on saturday close of business, they promised me to hold up to monday. Monday morning Enterprise contacter Palmer and asked all papers to move on. Monday afternoon was all set and at around 4pm Palmer sold the car to other person. This is terrible customer experience!
Business response:
We are so sorry that your sale fell through! We hear your frustration, and we want to hep you find a similar vehicle to meet your needs. Please reach out to us when you can.
1- wait 3 weeks for the Repair of my ram. 1- wait 3 weeks for the Repair of my ram. 2- I called to see why they were delayed and they told me that they were waiting for parts 3- the last thing they told me the mechanic had left a tool in the engine and that the tool had damaged a part and they ordered it that's why they had delayed more time.
Business response:
We'd like to sincerely apologize for the delays in your service. We hold our team to a high standard, and we want to assure you that this is not the norm. We hope to work with you again in the future and provide you with outstanding service. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Took my vehicle in to have new tires put on. Took my vehicle in to have new tires put on. Dealer scratched my vehicle in the process. It took the 3 months to get my car fixed. I called week after week and finally they said they had a loaner car. Called to make plans and all the sudden the loaner car had a broken windshield. I made it known I was very disappointed in the way they had been treating me. Finally they offered to pay for a rental car so they could have my vehicle and make the necessary paint repair.
Business response:
We're so sorry for any delays in providing your service or loaner car. We hear your frustration, and we want to work with you to provide the best solution. Please reach out to us when you can. Yes, this review is for Palmer DCJR!
We called ahead to discuss the repairs to our daughter’s We called ahead to discuss the repairs to our daughter’s jeep who is away at college. We were assured that if she had her vehicle in by 2pm on Thursday, we would have the warranty work complete by the time she left on Sunday. It wasn’t. The part was missing from the delivery. We were not able to get the car back until Tuesday. We had to drive her back to college on Sunday (5 hour round trip) and we will have to make the trip AGAIN to take the car back to her. We would ... read more
Business response:
We'd like to apologize for any delays in your repairs. We want to provide you with the proper updates as soon as they become available. For more information, please reach out to us. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I visited Palmer Dodge to have an issue with my truck I visited Palmer Dodge to have an issue with my truck looked at. I was surprised there is no waiting room and the service department is a small office in the back of the parking lot. The service advisors were focused on their portable workstations instead of welcoming anyone who walked into the office. After asking who could help me, I was introduced to my service advisor. The service advisor was nice; he took my keys and checked me in. He then just said he'd call me an u... read more
Business response:
We're so sorry to hear that you were unsatisfied with any aspect of your service. Although we did send a brief text summary of your service, we are always happy to go over the work performed on your car in more detail. If you have any questions or concerns, please don't hesitate to reach out to us directly so we can help. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Even with an appointment, a simple oil change took two Even with an appointment, a simple oil change took two hours. This isn't the first bad experience we've had at this facility. It's certainly changed out future plans to lease another Jeep. Our time is far too valuable.
Business response:
We're so sorry for any delays during your visit. We do our best to address our customers' service appointments in the order they arrive, and we truly appreciate your patience. We will use your feedback to provide more accurate wait time estimates in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com
The receptionists were very dismissive, as a first time The receptionists were very dismissive, as a first time visitor at this location they left a bad impression. When first walking into the service building each receptionist looked at me didn’t greet me until minutes later. I’m not sure why the energy was off, but as a customer I did not feel welcomed.
Business response:
Thank you for sharing your feedback with us. We want all of our customers to feel right at home when they enter our dealership. We can assure you that we sincerely appreciate your business, and we hope to have the opportunity to work with you again in the future! Sincerely, Dustin Perry, Sales Manager, dustin@palmerdcj.com
Made appointment for oil change. Made appointment for oil change. Waited one hour. Never put car on lift. Total waste of my time.
Business response:
We're so sorry for any inconvenience during your visit to our service department. We do our best to provide service as promptly as possible, and we apologize for the delays. Thank you for your patience, and we hope to work with you again in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Took mt vehiclw in for routine oil change and asked them Took mt vehiclw in for routine oil change and asked them to check the start/stop. When the vehicle was ready the dealership had replaced the auxiliary battery without getting my authorization.
Business response:
We're so sorry for any inconvenience you experienced during your service appointment. We do our best to provide prompt and efficient service, and we're sorry to hear that we were unable to fully complete your service this time. We hope to have the opportunity to work with you towards the best solution. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.6 star rating with 13,510 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is open now. It will close at 6:00 p.m.