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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The receptionists were very dismissive, as a first time The receptionists were very dismissive, as a first time visitor at this location they left a bad impression. When first walking into the service building each receptionist looked at me didn’t greet me until minutes later. I’m not sure why the energy was off, but as a customer I did not feel welcomed.
Business response:
Thank you for sharing your feedback with us. We want all of our customers to feel right at home when they enter our dealership. We can assure you that we sincerely appreciate your business, and we hope to have the opportunity to work with you again in the future! Sincerely, Dustin Perry, Sales Manager, dustin@palmerdcj.com
Made appointment for oil change. Made appointment for oil change. Waited one hour. Never put car on lift. Total waste of my time.
Business response:
We're so sorry for any inconvenience during your visit to our service department. We do our best to provide service as promptly as possible, and we apologize for the delays. Thank you for your patience, and we hope to work with you again in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Took mt vehiclw in for routine oil change and asked them Took mt vehiclw in for routine oil change and asked them to check the start/stop. When the vehicle was ready the dealership had replaced the auxiliary battery without getting my authorization.
Business response:
We're so sorry for any inconvenience you experienced during your service appointment. We do our best to provide prompt and efficient service, and we're sorry to hear that we were unable to fully complete your service this time. We hope to have the opportunity to work with you towards the best solution. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Dealer charged oil without closing coolant cap, messed up Dealer charged oil without closing coolant cap, messed up my weekend as well two more day going back to dealer to fix this issues. Not happy with experience and time spend.
Business response:
We're so sorry to hear that you were unsatisfied with your service! We hope to have the opportunity to work with you to make things right. Please reach out to us when you can. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I will make sure I don't ever have Kim as a Service I will make sure I don't ever have Kim as a Service writer again. When I set the appointment with her for Monday...she said they would not get to start working on the car till Weds or Thurs...so I told her why don't I just take the car in on Weds...rather than paying for a car rental (there were no loaner cars!) for three days before the car was worked on. She told me It would not make any difference it would take 3 days or so to start work on the car regardless of when I d... read more
Business response:
Hi John, we're so sorry for any inconvenience you experienced during your service. We want to do our best to provide you with a quick and easy appointment. If you have any questions about your service, please don't hesitate to reach out so we can help. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Very dissatisfied with my shopping experience at the Very dissatisfied with my shopping experience at the dealership and it was a terrible mistake buying from them. I really do not recommend them to anyone.
Business response:
Hi there, we're sorry to hear about your negative experience at our dealership. We strive to provide excellent service and we apologize for falling short of your expectations. We appreciate your feedback and will use it to improve our services. Thank you for bringing this to our attention. Sincerely, Dustin Perry, Sales Manager
It took 8 days for Palmers to replace an oil pan. It took 8 days for Palmers to replace an oil pan. When I got home with my vehicle I noticed fresh oil stains on my driveway. The leak was worse than when I had taken it in.
Business response:
Hello, thank you for sharing your feedback with us. We apologize for the delay in getting your oil pan replaced and the inconvenience it caused you. We take your concerns seriously and will work towards bettering our services. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Was told wait times would be 3 days without even looking Was told wait times would be 3 days without even looking at the Jeep, end up being minor fix in the same day. Credit card fees being passed to me was the final straw for my business.
Business response:
Bryan, we're so sorry for any delays in your service. We do our best to provide accurate wait time estimates, and we apologize for missing the mark this time. We sincerely appreciate your business, and we hope to have the opportunity to work with you again in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com
They did not fix the issue I went to them for after They did not fix the issue I went to them for after getting an assessment from a 3rd party. Spent $2,000 on a repair from Chrysler Palmer to realize the issue was exactly as-is afterwards. They promised to hold on to the vehicle after repair to ensure the problem was fixed, they lied.
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.6 star rating with 13,607 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is closed now. It will open tomorrow at 9:00 a.m.