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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Poor service and follow though. Poor service and follow though. This is the third time ive told you the experience was bad but noone calls. This cost you the sale of a new truck.
Business response:
We are so sorry to hear that you've had any difficulty in reaching our team. We want to make sure you get the service you need in a timely manner. We sincerely appreciate your feedback, and we hope to connect with you soon. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Took vehicle in for oil/filter change and ask service rep Took vehicle in for oil/filter change and ask service rep to check the start/stop system. When I went to pick up my vehicle I had been charged for new aux, battery without consulting me or getting my approval.
Business response:
We appreciate you sharing this with us. We want all of our customers to have a positive experience with our service team, and we're so sorry for any frustration. We hope to work with you to find the best solution. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I had my truck serviced at Palmer Dodge about one month I had my truck serviced at Palmer Dodge about one month ago. I was advised I needed new tires, their prices were competitive so we proceeded with purchasing them at Palmer. When I went to pick up my truck, I noticed two unexpected charges including a $46 credit card usage fee and a $25 fee for disposal of my old tires. I was never informed of these fees. I have spoken to the Service rep and to the Service manager numerous times via phone and texts. I was told “we will m... read more
Business response:
We are so sorry for any confusion during your service. As we mentioned, we want to make sure we make things right with the proper reimbursements. Please don't hesitate to reach out to us directly so we can help. Sincerely, David Keller, Service Manager, service@palmerdcj.com
No maintenance plan shown. No maintenance plan shown. From a brand car dealer it isn’t what I expect. I am not a car professional. Wripers have to be replaced but Not mentioned and sure not done
Business response:
We're so sorry to hear that we did not provide you with the information you needed. Please don't hesitate to reach out to us so that we can fill you in on all of your service. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Cannot recommend. Cannot recommend. Has vehicle in for Warranty work 3 times and never fixed my problem. By far the worst dealership I have ever dealt with in getting service needs met. They keep your car forever, don't follow back up, and expect you to complain. This last service I talked with the service manager and he was going to get back to me right away. It has been over a month. Never using them again. Probably never buying a Chrysler product again. Terrible.
Business response:
We are so sorry to hear that you've had problems with your vehicle after visiting our service department. We want all of our customers to feel confident in the work we do, and we hope to have the opportunity to work with you again. If you have any further questions or concerns, please reach out to us. Sincerely, David Keller, Service Manager, service@palmerdcj.com
My light for tires been on since I left. My light for tires been on since I left. I’ve been communicating through text and I have not received any response. I’m not happy at all.
Business response:
We're so sorry for any delays in communication regarding your service. Please don't hesitate to reach out to us via email or phone so we can help! Sincerely, David Keller, Service Manager, service@palmerdcj.com
Consistently poor service and outcomes. Consistently poor service and outcomes. Aesthetically no comparison to other DCJR dealerships. Treated unfairly and implied that I was being dishonest or lying. Never to return
Business response:
We are so sorry to hear that your experience here was anything less than positive. We want to provide great service to all of our customers, and we sincerely hope to work with you again in the future. If you have a moment, please reach out to us. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Kim was super helpful and the rest of the experience was Kim was super helpful and the rest of the experience was pretty horrible. Issues with scheduling, parts, repairs not completed, etc. aThe work got done at the end of the day but it didn’t have to be so painful.
Business response:
We're so sorry to hear that you were left unsatisfied with your appointment. We appreciate all of your thoughtful feedback, and we will use it to improve going forward. We sincerely hope to have the opportunity to work with you again, and provide the outstanding service you deserve. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Salesmen was rude judgmental and condescending and the Salesmen was rude judgmental and condescending and the truck was less than fair (least of the problem is leaking engine oil after purchase). Will not recommend, have already written a review on Google.
Business response:
We are so sorry to hear that your experience with us was anything less than positive. We want to provide all of our customers with the best possible vehicles for their needs, and we hope to have the opportunity to get you the repairs you need. When you have a moment, please reach out to us. Sincerely, Dustin Perry, Sales Manager, dustin@palmerdcj.com
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.6 star rating with 13,607 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is closed now. It will open tomorrow at 9:00 a.m.