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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Dealer charged oil without closing coolant cap, messed up Dealer charged oil without closing coolant cap, messed up my weekend as well two more day going back to dealer to fix this issues. Not happy with experience and time spend.
Business response:
We're so sorry to hear that you were unsatisfied with your service! We hope to have the opportunity to work with you to make things right. Please reach out to us when you can. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I will make sure I don't ever have Kim as a Service I will make sure I don't ever have Kim as a Service writer again. When I set the appointment with her for Monday...she said they would not get to start working on the car till Weds or Thurs...so I told her why don't I just take the car in on Weds...rather than paying for a car rental (there were no loaner cars!) for three days before the car was worked on. She told me It would not make any difference it would take 3 days or so to start work on the car regardless of when I d... read more
Business response:
Hi John, we're so sorry for any inconvenience you experienced during your service. We want to do our best to provide you with a quick and easy appointment. If you have any questions about your service, please don't hesitate to reach out so we can help. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Very dissatisfied with my shopping experience at the Very dissatisfied with my shopping experience at the dealership and it was a terrible mistake buying from them. I really do not recommend them to anyone.
Business response:
Hi there, we're sorry to hear about your negative experience at our dealership. We strive to provide excellent service and we apologize for falling short of your expectations. We appreciate your feedback and will use it to improve our services. Thank you for bringing this to our attention. Sincerely, Dustin Perry, Sales Manager
It took 8 days for Palmers to replace an oil pan. It took 8 days for Palmers to replace an oil pan. When I got home with my vehicle I noticed fresh oil stains on my driveway. The leak was worse than when I had taken it in.
Business response:
Hello, thank you for sharing your feedback with us. We apologize for the delay in getting your oil pan replaced and the inconvenience it caused you. We take your concerns seriously and will work towards bettering our services. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Was told wait times would be 3 days without even looking Was told wait times would be 3 days without even looking at the Jeep, end up being minor fix in the same day. Credit card fees being passed to me was the final straw for my business.
Business response:
Bryan, we're so sorry for any delays in your service. We do our best to provide accurate wait time estimates, and we apologize for missing the mark this time. We sincerely appreciate your business, and we hope to have the opportunity to work with you again in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com
They did not fix the issue I went to them for after They did not fix the issue I went to them for after getting an assessment from a 3rd party. Spent $2,000 on a repair from Chrysler Palmer to realize the issue was exactly as-is afterwards. They promised to hold on to the vehicle after repair to ensure the problem was fixed, they lied.
Poor service and follow though. Poor service and follow though. This is the third time ive told you the experience was bad but noone calls. This cost you the sale of a new truck.
Business response:
We are so sorry to hear that you've had any difficulty in reaching our team. We want to make sure you get the service you need in a timely manner. We sincerely appreciate your feedback, and we hope to connect with you soon. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Took vehicle in for oil/filter change and ask service rep Took vehicle in for oil/filter change and ask service rep to check the start/stop system. When I went to pick up my vehicle I had been charged for new aux, battery without consulting me or getting my approval.
Business response:
We appreciate you sharing this with us. We want all of our customers to have a positive experience with our service team, and we're so sorry for any frustration. We hope to work with you to find the best solution. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I had my truck serviced at Palmer Dodge about one month I had my truck serviced at Palmer Dodge about one month ago. I was advised I needed new tires, their prices were competitive so we proceeded with purchasing them at Palmer. When I went to pick up my truck, I noticed two unexpected charges including a $46 credit card usage fee and a $25 fee for disposal of my old tires. I was never informed of these fees. I have spoken to the Service rep and to the Service manager numerous times via phone and texts. I was told “we will m... read more
Business response:
We are so sorry for any confusion during your service. As we mentioned, we want to make sure we make things right with the proper reimbursements. Please don't hesitate to reach out to us directly so we can help. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.6 star rating with 13,510 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is open now. It will close at 6:00 p.m.