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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Helped with the transaction but wow jay Tremblay should Helped with the transaction but wow jay Tremblay should have taken care of my dad. Bad wheelsensors in a car should have been paid for fully.
Business response:
We’re sorry to hear about your experience and appreciate your feedback. We want to make sure that your vehicle gets the service it needs, and we're happy to answer any questions you might have. Please don't hesitate to reach out to us when you can. Sincerely, David Keller, Service Manager, service@palmerdcj.com
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Business response:
Thanks for the fantastic rating, David! We'd love to learn more about your visit!
Brought Ram 1500 Ecodiesel for oil change and recall. Brought Ram 1500 Ecodiesel for oil change and recall. Took 3 days even though scheduled 2 weeks in advance. “Tech behind” 1st day (only 1 diesel tech?). 2nd day needed parts to complete recall (not ordered when brought in or when scheduled?). Also got fuel filter change and now have an intermittent “water in filter, please drain” code. When I drain, there is no water in the fuel filter.
Business response:
We sincerely apologize for the delays and any inconvenience caused during your visit. Your experience is important to us, and we’re reviewing our processes to ensure this doesn’t happen again. Thank you for your feedback, and we hope to serve you better in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Before picking up my Jeep from the Service Department on Before picking up my Jeep from the Service Department on 12/27/2024, I was told over the phone by Kim that my battery was dead and they attempted to jump it off several times, but was unable to get my Jeep to crank. Kim told me over the phone that they would see if they could charge the battery, so it would be able to crank up by the time I arrive for pick up. When I arrived, I was told that it still would not crank and that they would give it another try. I stood outs... read more
Business response:
Thank you for taking the time to share this with us. We sincerely apologize for the frustration you experienced at your visit. We want to help clear up any confusion, and ensure that the issues with your vehicle are properly addressed. Please reach out to us when you can, so that we can provide you with the best solution. Sincerely, David Keller, Service Manager, service@palmerdcj.com
They lied about giving a $200 credit for diagnostic if They lied about giving a $200 credit for diagnostic if work was performed. Keep my car for several days to say nothing was wrong with the diagnostic. Replaced a battery (which could have been done at Autozone) and adjusted my moon roof for just about $1,000.
Business response:
We'd like to apologize for any misunderstanding that occurred during your service. We want to make sure we answer any questions you may have, and provide you with the repairs you need. Please reach out to us so we can assist you directly. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I don't appreciate the push for financing and the upsell. I don't appreciate the push for financing and the upsell. I hate the game play and the trade in value and all the back and forth. I feel like I have been swindled...
Business response:
We're so sorry to hear that you were left unsatisfied with your financing experience. We want to help you get the car you're looking for at a price that works for your budget. Our team is dedicated to helping you find the best solution. Please reach out to us when you can. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
Kimberly in service is the only one who seems to care Kimberly in service is the only one who seems to care about helping me with my car. I could not me more upset about buying this Wagoneer from Palmer Dodge. I have had nothing but issues with the car ever since I bought it. If the car was not paid off I would get rid of it in a second.
Business response:
Josh, we’re truly sorry to hear about your experience with your Wagoneer. It’s disappointing to know you’ve faced ongoing issues. We appreciate your feedback and will work to improve our service. Thank you for highlighting Kimberly’s efforts; we’ll ensure your concerns are addressed. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Very disappointing experience. Very disappointing experience. Apparently service advisor dont know how to her job or dont want to. Never picked my call or never gave any proper update. Her attitude was like I was getting something free from them. I dropped my car with broken window and they took 4 weeks to repair it and did nt repaired 2 damages which I specifically told them and they agreed to it. I gave my car clean except for the damages, when I picked my car it was full of dirt. They didnt even properly vacuumed glass pi... read more
Business response:
Ananthu, we're genuinely sorry to hear about your experience. This isn’t the level of service we aim to provide. Your feedback is crucial, and we're addressing these issues with our team to ensure improvements. Thank you for bringing this to our attention, and we hope to do better in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Wrote 3 emails, no replies Called, person I spoke to was Wrote 3 emails, no replies Called, person I spoke to was standoffish and when I asked if they would be willing to work on their price at all, seller was cocky and said you wouldn’t be calling me from out of state if you didn’t want the car. Needless to say, I bought the car I wanted from a different dealership. Won’t even contact this one again.
Business response:
We sincerely apologize for your experience and appreciate your feedback. It's concerning to hear about the lack of communication and the interaction you had. We're committed to improving and hope to regain your trust in the future. Thank you for bringing this to our attention. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.6 star rating with 13,603 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is closed now. It will open tomorrow at 9:00 a.m.