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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I took my wrangler in for the 19a clutch recall. I took my wrangler in for the 19a clutch recall. Either the clutch was defective or improperly installed. Now my jeep grinds into gear, the clutch pedal vibrates very loudly, and the gear shift vibrates. The shop refused to acknowledge anything was wrong. I would never take a vehicle here again.
Business response:
Hi Watson, we're sorry to hear about your experience. We take feedback seriously and want to ensure your concerns are addressed. Your satisfaction is important to us, and we appreciate you bringing this to our attention. We’ll look into this matter further to improve our service.
My salesman (Lee Brown) was awesome. My salesman (Lee Brown) was awesome. He and Thomas Jackson were extremely professional. I have NO respect for the sales manager who really did not want to honor the internet price when I presented my cash offer. Thank you to the District Manager for your professionalism and honesty. That “sales manager “ should be demoted to the janitor or FIRED, as he is an extremely POOR representative of your company.
Business response:
We appreciate your feedback and are glad to hear about your positive experience with Lee and Thomas. We take your concerns seriously and will address the issue with our sales management team to ensure better experiences in the future. Thank you for bringing this to our attention. Sincerely, Dustin Perry, Sales Manager, dustin@palmerdcj.com
I am on my fourth Chrysler minivan and this dealership is I am on my fourth Chrysler minivan and this dealership is closest to my house. Over the last 20 years, I have seen the Service department go from acceptable to worse! Now they don't even respond to emails or complaints. Service manager Mr. Keller would rather not deal with customers (he usually cannot be located). The latest visit concluded with my keyfob key not even being cut! I emailed Mr. Keller directly to see what my options were and did not hear back. I will no... read more
Business response:
Shahid, we're truly sorry to hear about your experience. We aim to provide top-notch service and clearly fell short. Your feedback is crucial, and we will address these concerns with our team to improve. Thank you for sharing your thoughts; we hope to earn back your trust in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I went to the dealer to get oil change and service for I went to the dealer to get oil change and service for the message displayed "front parking sensor needs service" done and my truck was with the dealer for 2 and a half days. Poor communication: They do not communicate and let you know the status - you must call and most of the time after a long wait it goes to voice mail and no one responses to the voice mail. When I was lucky to get the technician, I was told that they called and left a voice mail which is a lie as the... read more
Business response:
We sincerely apologize for your experience. Your feedback highlights some critical areas for improvement in our communication and service quality. We take this seriously and will address your concerns to prevent similar issues in the future. Thank you for bringing this to our attention. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Bought a used car here a few years, great experience. Bought a used car here a few years, great experience. Brought different car here for maintenance, first time no issue however the latest experience turned me off from bringing a car here ever again. Beware of pressure to fix darn near everything if you're here as a woman alone. Like I said, it may have been a one off service guy that I was dealing with this time, but I haven't been made to feel that unknowledgeable about cars since I was 20. Very frustrating experience. I... read more
Business response:
We appreciate your feedback and are sorry to hear about your recent experience. Our goal is to provide quality service for everyone, and we take your concerns seriously. We'll address this internally to ensure it doesn’t happen again. Thank you for sharing your thoughts. Sincerely, David Keller, Service Manager, service@palmerdcj.com
2 days to tell me the damage was my fault and basically 2 days to tell me the damage was my fault and basically “get out of here”
Business response:
We're sorry to hear about your experience. Your feedback is important to us, and we aim to improve. Please know that we take these matters seriously and value your input. Thank you for sharing your thoughts, and we hope to do better in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I've been there multiple times, but very disappointed my I've been there multiple times, but very disappointed my my most recent visit with my 2016 Jeep. Was first told we didn't have an appointment and was told we could be "fit in" but would take 2+ hours, until I was able to show my confirmation email/text reminder. In which they then said ok, you're right I do see the appointment.. Was in for a standard oil change and tire rotation. I am totally fine with the inspector calling or walking into the waiting room to let me kn... read more
Business response:
Hi Tara, we apologize for the inconvenience you experienced during your recent visit. We strive to provide efficient and transparent service, and it's clear we fell short this time. Your feedback is valuable to us, and we will work on improving our communication and service processes. Please don't hesitate to reach out to us so we can help. Sincerely, David Keller, Service Manager, service@palmerdcj.com
After buying the car, I noticed some skirt xxxx near both After buying the car, I noticed some skirt xxxx near both real wheels and contacted the dealership. They will not take or return my calls in regards to this. Not a stand up dealer.
Business response:
We're sorry to hear about your experience. We take feedback seriously and want to address your concerns. Please contact us directly so we can assist you further. Thank you for bringing this to our attention. Sincerely, Dustin Perry, Sales Manager, dustin@palmerdcj.com
Took my charger up there for an oil change and tire Took my charger up there for an oil change and tire rotation. Service took about two hours which was fine. When I went to pick up my charger I was told the computer was done so I was just given a paper receipt. However the next day I drive maybe 20 miles and my rear tire unravels and goes flat. Once I can get to a tire shop I am told both of my back tires shouldnt have even been allowed back on the road. I feel like that should have been said when I picked it up. It leads m... read more
Business response:
We're truly sorry to hear about your experience at our service center. This is not the level of service we strive to provide. We would like to make things right and address your concerns. Please reach out to us directly so we can further discuss this matter. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.6 star rating with 13,510 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is open now. It will close at 6:00 p.m.