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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It took two hours to get an oil change and a tire It took two hours to get an oil change and a tire rotation when I had an appointment a week in advance. The excuse that was given was that they couldn’t find the wheel lock to rotate my tires. I was in the waiting room the entire time and they could’ve asked me where the wheel lock was, it was right in the trunk in the side pocket. You would think, a Jeep Dealership service center would have all of the wheel lock types for every type of Jeep vehicle make and model. This waste... read more
Business response:
Hi Ashley, we're so sorry for the delays in your service. We try to avoid any inconveniences such as these, and we apologize for the frustration it caused. We sincerely hope to work with you again in the future, and provide you with outstanding service. If you have any questions for us, please don't hesitate to reach out. Sincerely, David Keller, Service Manager, service@palmerdcj.com
We just bought 2 cars from them only because we got a We just bought 2 cars from them only because we got a great deal. They are what you think about with the stigma of used car dealers. Peyton our sales guy was great though. Very young kid but he listened and kept things simple. The rest of the experience wasn’t great. Facilities are very old. They play a lot of games with numbers. They advertise one price online , a different one in store. I had to send the sales guy back 4 times for them to get the price to match the onli... read more
Business response:
Thank you for sharing your experience. We're glad Peyton provided great service, but we regret that other aspects did not meet your expectations. Your feedback about pricing transparency and facilities is important, and we’ll work on improving these areas to enhance future visits. We appreciate your input! Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
After 93 days in the shop, y car is still not fixed. After 93 days in the shop, y car is still not fixed. I have been waiting for two months to get it back in the shop and install the parts they ordered to fix the documented issues. Response and follow up has not been good. My car was damaged the last time as well it was there and I do not see any concern for fixing that either. In addition, the rear compartment trim was not put back together correctly. I showed this to them before I left and was told "It will not go back to... read more
Business response:
We’re truly sorry to hear about your experience. Your feedback is important, and we understand your frustration. We’re committed to resolving these issues and improving our service. Thank you for bringing this to our attention, and we appreciate your patience as we work towards a solution. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I paid over $200 for a diagnostic test to be told my I paid over $200 for a diagnostic test to be told my battery cables were loose. The man checking in folks at the front test said to check my oil because it sounded like an oil problem… the very next week I took it to a different mechanic and had to replace my oil coolant system, which explained the burning smell. I would say I paid for a half-a$$ diagnosis to say the least.
Business response:
Thank you for your feedback. We apologize for any inconvenience you experienced with your diagnostic test. Your experience is important to us, and we appreciate you bringing this to our attention. We’re committed to improving our service and ensuring our customers receive thorough assessments. Sincerely, David Keller, Service Manager, service@palmerdcj.com
The truck was ready and fueled but I would have liked the The truck was ready and fueled but I would have liked the guys to go over some of the dually stuff with me before I left. The head unit needs an update that could have done that at the dealership. There are scratches in the paint along with some imperfections in various spots, like something was set on it or heat damaged it.
Business response:
Thank you for your feedback! We're thrilled to hear you had a positive experience overall. We appreciate your suggestions regarding the vehicle overview and the head unit update. Your insights help us improve, and we’ll ensure our team addresses these details for future customers.
This service shop has serious deficits with assessing This service shop has serious deficits with assessing difficult problems as well as simple tasks
Business response:
Thank you for your feedback, Marshall. We’re sorry to hear about your experience and appreciate your input. We're committed to improving our service and will address your concerns with the team to ensure better assessments in the future. Your satisfaction is important to us.
I am writing to express my extreme disappointment and I am writing to express my extreme disappointment and concern regarding the service I received from your dealership. I live in Atlanta and drove to your location specifically to have my Dodge Charger repaired. I placed full trust in your team to properly diagnose and fix my vehicle. I was informed that my vehicle required an engine tear down and a top-end rebuild. Based on your recommendation, I approved the repair and paid approximately $7,000–$10,000 for the work. I exp... read more
Business response:
Shontana, we hear your frustration, and we're so sorry for the inconvenience you experienced during your repairs. This is not how we want our customers to feel, and we apologize for the miscommunication. It's our goal to keep our customers fully informed of all the service being performed on their vehicle. Thank you for taking the time to bring this to our attention, and we hope to speak with you soon to find the best solution.
I am disappointed in the fact that my car has already I am disappointed in the fact that my car has already been back 2 times after leasing it about a month ago but hopefully will get it back soon. I appreciate the nice loaner cars while I wait.
Business response:
Thank you for your feedback. We're sorry to hear about the issues you've experienced with your vehicle. We appreciate your patience and are glad you found the loaner cars helpful. We're committed to getting your car back to you as soon as possible.
This dealership will try to rip you off by pricing This dealership will try to rip you off by pricing services 3 times what they should cost
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.6 star rating with 13,510 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is open now. It will close at 6:00 p.m.