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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Every single time my vehicle is in for service there’s Every single time my vehicle is in for service there’s either a dent or scratch or damage. Every single time sadly I’ve purchased the vehicle there so I have to return it for certain services. The advisors are pretty cool and knowledgeable. However, the mechanics that do the work are subpar in my opinion. I’m now having to inquire into what’s wrong with my vehicle after their service. Definitely not taking it back there ever again.
Business response:
Stanley, we’re truly sorry to hear about your experience. Your feedback is invaluable, and we’re committed to addressing these concerns. We appreciate your kind words about our advisors and will work to enhance the quality of our services. Thank you for sharing your thoughts with us. Sincerely, David Keller, Service Manager, service@palmerdcj.com
After 4 prior new car Experience a I would describes After 4 prior new car Experience a I would describes this as my absolute worst car by experience. I purchased my vehicle and it spent its first week at the delish due to them not addressing numerous issues. Now 2 weeks after my purchase I have been to the dealership 4 times with my 5th appointment to address moving issues scheduled for Wednesday. The sales department will push you to purchase the vehicle and have you test drive it and go straight inside and make you feel p... read more
Business response:
Thank you for bringing this to our attention. We hear your frustration, and this is certainly not how we want our customers to feel. We want to have the opportunity to work with you towards the best solution for this issue. When you have a moment, please reach out to us so we can help. Sincerely, David Keller, Service Manager, service@palmerdcj.com
The registration for my car was done wrong and I was over The registration for my car was done wrong and I was over charged. I let them know on the phone and in writing and have not received a response or a refund. In addition I have not received a refund for a refundable deposit . I have reached out many times over the last month with no success
Business response:
We are so sorry for the delays in communication. We want to have the opportunity to speak with you directly, and find the best solution to this matter. Thank you for bringing this to our attention. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
Terrible service. Terrible service. One of the mechanics xxxx in my trunk and called me gay. I’m never coming back here again. Thanks Belinda
Business response:
Hi there, we're concerned by your review, and we want to speak with you directly so we can learn more about your experience. When you have a moment, please reach out to us. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I was promised a refund on tow charges. I was promised a refund on tow charges. The maintenance Mgr ignored this. So palmer basically stole $150 from me
Business response:
We're sorry to hear about your experience. This isn’t the level of service we aim to provide. We hope to have the opportunity to speak with you directly so we can learn more about this matter and provide you with the best solution. Sincerely, David Keller, Service Manager, service@palmerdcj.com
In the last 4 services I asked specifically to have In the last 4 services I asked specifically to have crossing tire rotation and it was not done. Kept complaining about it but looks like the mechanics or some of them do not care
Business response:
We sincerely apologize for the repeated oversight regarding your tire rotation requests. Your feedback is invaluable, and we’re addressing this with our team to ensure better service moving forward. Thank you for bringing it to our attention, and we appreciate your patience. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Very disappointing. Very disappointing. Purchased my Rubicon from Palmer's a month ago. I wanted Rubicon with side steps because it was too tall for my kids. The sales people said parts team can help with it. They showed me options to choose from and luckily they had the side steps that I wanted in stock. They asked me if I wanted to pay out of pocket or include it in my car price deal. Decided to include in a car price -> signed a contract -> Got a new car key and made sure when we had to come back for the side steps with s... read more
Business response:
Hyejin, I’m truly sorry to hear about your experience. It’s frustrating when expectations aren’t met, and we take your feedback seriously. We’re committed to improving our communication and service. Please reach out to us so we can help. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
Individuals working in the service department lacked Individuals working in the service department lacked basic customer service skills. They were unfriendly and curt in their interactions and explanations. I was not kept up-to-date on the progress of my vehicle, rather I had to continually reach out for updates. Overall experience was unpleasant.
Business response:
We're sorry to hear about your experience with our service department. Your feedback is important, and we’re committed to improving our communication and customer service. Thank you for sharing your thoughts, and we hope to provide a better experience in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com
The service manager lacks people skills, ethics and The service manager lacks people skills, ethics and knowledge. I wouldn’t hire him to clean toilets.
Business response:
We appreciate your feedback and are sorry to hear about your experience. We'd like to hear more about your visit so that we can work to improve. Please reach out to us when you can. Sincerely, Jody Cruce, General Manager, jodycruce@gmail.com, (770) 410-1111
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.6 star rating with 13,603 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is closed now. It will open tomorrow at 9:00 a.m.