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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Before picking up my Jeep from the Service Department on Before picking up my Jeep from the Service Department on 12/27/2024, I was told over the phone by Kim that my battery was dead and they attempted to jump it off several times, but was unable to get my Jeep to crank. Kim told me over the phone that they would see if they could charge the battery, so it would be able to crank up by the time I arrive for pick up. When I arrived, I was told that it still would not crank and that they would give it another try. I stood outs... read more
Business response:
Thank you for taking the time to share this with us. We sincerely apologize for the frustration you experienced at your visit. We want to help clear up any confusion, and ensure that the issues with your vehicle are properly addressed. Please reach out to us when you can, so that we can provide you with the best solution. Sincerely, David Keller, Service Manager, service@palmerdcj.com
They lied about giving a $200 credit for diagnostic if They lied about giving a $200 credit for diagnostic if work was performed. Keep my car for several days to say nothing was wrong with the diagnostic. Replaced a battery (which could have been done at Autozone) and adjusted my moon roof for just about $1,000.
Business response:
We'd like to apologize for any misunderstanding that occurred during your service. We want to make sure we answer any questions you may have, and provide you with the repairs you need. Please reach out to us so we can assist you directly. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I don't appreciate the push for financing and the upsell. I don't appreciate the push for financing and the upsell. I hate the game play and the trade in value and all the back and forth. I feel like I have been swindled...
Business response:
We're so sorry to hear that you were left unsatisfied with your financing experience. We want to help you get the car you're looking for at a price that works for your budget. Our team is dedicated to helping you find the best solution. Please reach out to us when you can. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
Kimberly in service is the only one who seems to care Kimberly in service is the only one who seems to care about helping me with my car. I could not me more upset about buying this Wagoneer from Palmer Dodge. I have had nothing but issues with the car ever since I bought it. If the car was not paid off I would get rid of it in a second.
Business response:
Josh, we’re truly sorry to hear about your experience with your Wagoneer. It’s disappointing to know you’ve faced ongoing issues. We appreciate your feedback and will work to improve our service. Thank you for highlighting Kimberly’s efforts; we’ll ensure your concerns are addressed. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Very disappointing experience. Very disappointing experience. Apparently service advisor dont know how to her job or dont want to. Never picked my call or never gave any proper update. Her attitude was like I was getting something free from them. I dropped my car with broken window and they took 4 weeks to repair it and did nt repaired 2 damages which I specifically told them and they agreed to it. I gave my car clean except for the damages, when I picked my car it was full of dirt. They didnt even properly vacuumed glass pi... read more
Business response:
Ananthu, we're genuinely sorry to hear about your experience. This isn’t the level of service we aim to provide. Your feedback is crucial, and we're addressing these issues with our team to ensure improvements. Thank you for bringing this to our attention, and we hope to do better in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Wrote 3 emails, no replies Called, person I spoke to was Wrote 3 emails, no replies Called, person I spoke to was standoffish and when I asked if they would be willing to work on their price at all, seller was cocky and said you wouldn’t be calling me from out of state if you didn’t want the car. Needless to say, I bought the car I wanted from a different dealership. Won’t even contact this one again.
Business response:
We sincerely apologize for your experience and appreciate your feedback. It's concerning to hear about the lack of communication and the interaction you had. We're committed to improving and hope to regain your trust in the future. Thank you for bringing this to our attention. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
They are a complete joke. They are a complete joke. They never fix the problem right the first time but go about it piecemeal, leaving you to have multiple breakdowns related to the same issue. They are the reason I now own a Honda!!!
Business response:
We’re sorry to hear about your frustrating experience. We strive for quality and appreciate your feedback. Your concerns are important to us, and we’re committed to improving our service to prevent issues like this in the future. Thank you for sharing your thoughts. Sincerely, David Keller, Service Manager, service@palmerdcj.com
This place is horrible and disgrace! This place is horrible and disgrace! We were not greeted and all we got was the financial manager only interested in getting the check for vehicle.
Business response:
Shonniah, we’re truly sorry to hear about your experience. Your feedback is important to us, and we’ll be addressing this with our team to ensure better service in the future. Thank you for bringing this to our attention. Sincerely, Dustin Perry, Sales Manager, dustin@palmerdcj.com
Always terrible wait time for basic service. Always terrible wait time for basic service. I sat for 3 hours after my appointment waiting for an oil change. I walked to the back to see my vehicle ready to go but no one notified me as I sat in the waiting area for 3 hours. I will never return to dealership to purchase a car.
Business response:
Kimberly, I’m truly sorry to hear about your experience. We strive for timely service, and it’s clear we missed the mark. Thank you for sharing your thoughts with us. If there's anything we can do to help, please reach out to us. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.6 star rating with 13,510 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is open now. It will close at 6:00 p.m.