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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Jay is not a true salesman. Jay is not a true salesman. He was making another sale while taking us on a test drive. He showed us nothing about the vehicle we were test driving and did not stay around and answer questions while we were filling out an application. He was also very insulting.
Business response:
We’re truly sorry to hear about your experience with Jay. This isn’t the level of service we aim to provide. Your feedback is important to us, and we’ll address this with our team to ensure it doesn’t happen again. Thank you for sharing your thoughts. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
The far worse buying experience that I've experience. The far worse buying experience that I've experience. 3 weeks after signing the sale, and about to make my first payment, I still have a non working vehicle sitting in my garage. Many promises to call me back never happen, and I keep receiving conflicting information from different individuals. Bowen our salesperson did such a great job helping us, but he got the rest of the team ruin all his efforts. Worst service overall.
Business response:
Camer, I’m truly sorry to hear about your experience. It’s disappointing to know we fell short. We’re committed to addressing these issues and improving our service. Please reach out to us so we can help. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
Love my car, but terrible purchase experience. Love my car, but terrible purchase experience. We bought from them before but this most recent time was awful. There was lot damage that they tried to band aid over.
Business response:
Hi Sarah, we’re sorry to hear about your recent experience. We'd like to have the opportunity to hear more about your visit, so that we can learn what went wrong, and offer the best solution. When you can, please reach out to us. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
We love to always go to this dealer, but last time my We love to always go to this dealer, but last time my husband noticed that they did not change the oil, and also we are thinking that they did not change the fuel filters either. We felt very disappointed about it because we really love this place.
Business response:
We're so sorry to hear that you left your service appointment unsatisfied. We're concerned to hear that you did not get the service you need, and we want to learn more about your visit so that we can help. Please reach out to us directly. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I purchased the platinum svc package that includes free I purchased the platinum svc package that includes free towing. I was promised tow reimbursement several times. I provided receipts and proof. Never reimbursed. So Palmer basically stole $170 from me.
Business response:
We apologize for any misunderstanding regarding your purchase. We want to help answer any questions you might have so you can make the most of whatever package you have. When you have a moment, please reach out to us directly. Sincerely, David Keller, Service Manager, service@palmerdcj.com
The 1900 dollar price tag for a small part is outrageous! The 1900 dollar price tag for a small part is outrageous! The person keeping us informed of status did a bad job at the task!
Business response:
We're so sorry for your frustration regarding pricing. We are here to help answer any questions you might have about any of our parts or services, and we're sorry for the miscommunication. Please reach out to us so we can help. Sincerely, Ryan Hooper, Parts Manager, parts@palmerdcj.com
Every single time my vehicle is in for service there’s Every single time my vehicle is in for service there’s either a dent or scratch or damage. Every single time sadly I’ve purchased the vehicle there so I have to return it for certain services. The advisors are pretty cool and knowledgeable. However, the mechanics that do the work are subpar in my opinion. I’m now having to inquire into what’s wrong with my vehicle after their service. Definitely not taking it back there ever again.
Business response:
Stanley, we’re truly sorry to hear about your experience. Your feedback is invaluable, and we’re committed to addressing these concerns. We appreciate your kind words about our advisors and will work to enhance the quality of our services. Thank you for sharing your thoughts with us. Sincerely, David Keller, Service Manager, service@palmerdcj.com
After 4 prior new car Experience a I would describes After 4 prior new car Experience a I would describes this as my absolute worst car by experience. I purchased my vehicle and it spent its first week at the delish due to them not addressing numerous issues. Now 2 weeks after my purchase I have been to the dealership 4 times with my 5th appointment to address moving issues scheduled for Wednesday. The sales department will push you to purchase the vehicle and have you test drive it and go straight inside and make you feel p... read more
Business response:
Thank you for bringing this to our attention. We hear your frustration, and this is certainly not how we want our customers to feel. We want to have the opportunity to work with you towards the best solution for this issue. When you have a moment, please reach out to us so we can help. Sincerely, David Keller, Service Manager, service@palmerdcj.com
The registration for my car was done wrong and I was over The registration for my car was done wrong and I was over charged. I let them know on the phone and in writing and have not received a response or a refund. In addition I have not received a refund for a refundable deposit . I have reached out many times over the last month with no success
Business response:
We are so sorry for the delays in communication. We want to have the opportunity to speak with you directly, and find the best solution to this matter. Thank you for bringing this to our attention. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.6 star rating with 13,510 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is open now. It will close at 6:00 p.m.