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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am writing to express my extreme disappointment and I am writing to express my extreme disappointment and concern regarding the service I received from your dealership. I live in Atlanta and drove to your location specifically to have my Dodge Charger repaired. I placed full trust in your team to properly diagnose and fix my vehicle. I was informed that my vehicle required an engine tear down and a top-end rebuild. Based on your recommendation, I approved the repair and paid approximately $7,000–$10,000 for the work. I exp... read more
Business response:
Shontana, we hear your frustration, and we're so sorry for the inconvenience you experienced during your repairs. This is not how we want our customers to feel, and we apologize for the miscommunication. It's our goal to keep our customers fully informed of all the service being performed on their vehicle. Thank you for taking the time to bring this to our attention, and we hope to speak with you soon to find the best solution.
I am disappointed in the fact that my car has already I am disappointed in the fact that my car has already been back 2 times after leasing it about a month ago but hopefully will get it back soon. I appreciate the nice loaner cars while I wait.
Business response:
Thank you for your feedback. We're sorry to hear about the issues you've experienced with your vehicle. We appreciate your patience and are glad you found the loaner cars helpful. We're committed to getting your car back to you as soon as possible.
This dealership will try to rip you off by pricing This dealership will try to rip you off by pricing services 3 times what they should cost
Oil change techs seam to be going through the process but Oil change techs seam to be going through the process but not skilled in doing Recalls, need to have people confirm recalls who are adequately trained and experienced. With the construction check-in process is not clear to those who are not familiar with what is the process.
Business response:
Thank you for your feedback! We’re glad you had a positive experience overall. We take your concerns seriously and will work on improving our recall handling and check-in process. Your insights help us enhance our service for everyone. We appreciate your support!
This dealer pushes junk products like first mile extended This dealer pushes junk products like first mile extended warranty into your finance and pressures you to finance even if you want to pay cash in order to honor a price. The dealer claims to be waiting in a refund from first mile, but first mile claims they never received a single dollar from the dealer. Hello GM - Watch your sales floor!
Business response:
We're sorry to hear about your experience, Fabiano. Your feedback is important to us, and we take these concerns seriously. We'll be addressing this with our team to ensure a better experience for all our customers. Thank you for bringing this to our attention. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
Renigged on price that was agreed upon. Renigged on price that was agreed upon. I hope dealer will make this right. Only right thing to do.
Business response:
We appreciate your feedback. We're sorry to hear about your experience and understand how frustrating it can be when expectations change. We want to hear more about your experience so we can provide more explanation about the terms of our incentives. Please reach out to us when you can. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
I had to bring my 2016 Dodge EcoDiesel in for a fuel pump I had to bring my 2016 Dodge EcoDiesel in for a fuel pump recall. Unfortunately, my overall experience wasn’t great. The vehicle was at the dealership for a full week, and we never received a call letting us know it was ready for pickup. When we finally got the truck back, we noticed the heat cover for the fuel pump was missing, along with a front trim piece. We reached out to the service department to ask if anyone had seen them or why they weren’t reinstalled, but n... read more
After having my car there, it is doing the same thing as After having my car there, it is doing the same thing as before you had it. I told Hiram that it wouldnt start, and then it did. Now it wont start again, so even getting the're is going to be difficult!!!
Business response:
Thank you for your feedback. We're disappointed to hear that the issue with your vehicle has continued, and we're sorry it wasn't resolved on your first visit. Our team wants to fix this, and we'll be happy to take a look and work towards a solution with you. Please reach out to us if you have any other concerns. Sincerely, David Keller, Service Manager, service@palmerdcj.com
We have had nothing short of the absolute worst We have had nothing short of the absolute worst experience at this dealership!! Terrible customer service! Once you sign the papers they drop you as far as treating you well. I will never go to this dealership again, and we have a big family with lots of drivers!
Business response:
Thank you for sharing your feedback. We appreciate you taking the time to bring this issue to our attention. We aim to deliver high-quality customer service, so this is disappointing to hear. We would love the opportunity to make things right for you and your family. Please don’t hesitate to reach out to our team to discuss this issue further. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.6 star rating with 13,603 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is closed now. It will open on Monday at 9:00 a.m.