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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Oil change techs seam to be going through the process but Oil change techs seam to be going through the process but not skilled in doing Recalls, need to have people confirm recalls who are adequately trained and experienced. With the construction check-in process is not clear to those who are not familiar with what is the process.
Business response:
Thank you for your feedback! We’re glad you had a positive experience overall. We take your concerns seriously and will work on improving our recall handling and check-in process. Your insights help us enhance our service for everyone. We appreciate your support!
This dealer pushes junk products like first mile extended This dealer pushes junk products like first mile extended warranty into your finance and pressures you to finance even if you want to pay cash in order to honor a price. The dealer claims to be waiting in a refund from first mile, but first mile claims they never received a single dollar from the dealer. Hello GM - Watch your sales floor!
Business response:
We're sorry to hear about your experience, Fabiano. Your feedback is important to us, and we take these concerns seriously. We'll be addressing this with our team to ensure a better experience for all our customers. Thank you for bringing this to our attention. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
Renigged on price that was agreed upon. Renigged on price that was agreed upon. I hope dealer will make this right. Only right thing to do.
Business response:
We appreciate your feedback. We're sorry to hear about your experience and understand how frustrating it can be when expectations change. We want to hear more about your experience so we can provide more explanation about the terms of our incentives. Please reach out to us when you can. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
I had to bring my 2016 Dodge EcoDiesel in for a fuel pump I had to bring my 2016 Dodge EcoDiesel in for a fuel pump recall. Unfortunately, my overall experience wasn’t great. The vehicle was at the dealership for a full week, and we never received a call letting us know it was ready for pickup. When we finally got the truck back, we noticed the heat cover for the fuel pump was missing, along with a front trim piece. We reached out to the service department to ask if anyone had seen them or why they weren’t reinstalled, but n... read more
After having my car there, it is doing the same thing as After having my car there, it is doing the same thing as before you had it. I told Hiram that it wouldnt start, and then it did. Now it wont start again, so even getting the're is going to be difficult!!!
Business response:
Thank you for your feedback. We're disappointed to hear that the issue with your vehicle has continued, and we're sorry it wasn't resolved on your first visit. Our team wants to fix this, and we'll be happy to take a look and work towards a solution with you. Please reach out to us if you have any other concerns. Sincerely, David Keller, Service Manager, service@palmerdcj.com
We have had nothing short of the absolute worst We have had nothing short of the absolute worst experience at this dealership!! Terrible customer service! Once you sign the papers they drop you as far as treating you well. I will never go to this dealership again, and we have a big family with lots of drivers!
Business response:
Thank you for sharing your feedback. We appreciate you taking the time to bring this issue to our attention. We aim to deliver high-quality customer service, so this is disappointing to hear. We would love the opportunity to make things right for you and your family. Please don’t hesitate to reach out to our team to discuss this issue further. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
I would have given less than 0 star if there was any. I would have given less than 0 star if there was any. Had and still experiencing one of the worst customer service ever. The sad part of it is that management is the one that ruins even the average customer service experience you received from sales reps. The reputation of this place is just so bad that they care less trying to do differently. Management can not keep its words and doesn't imagine the liability they expose the dealership to. I bought two cars at the same t... read more
Business response:
We sincerely apologize for your experience and appreciate your feedback. It’s clear we didn't meet your expectations, and we're committed to addressing these issues. Your concerns are important to us, and we want to work with you to make things right. Please reach out to us when you can. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com
Charged for alignment that was never requested. Charged for alignment that was never requested. Drained Freon from working A/C after I did not want to be charged for an inspection.
Business response:
We appreciate your feedback, David. We're sorry to hear about your experience and understand your frustration. Your concerns are important to us, and we will investigate this matter further to ensure it doesn’t happen again. Thank you for bringing it to our attention. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Was told 30 minutes for oil change. Was told 30 minutes for oil change. Took over 3 hours. Excuse was they moved a larger service in front of me that took longer than they anticipated. No notice or option was presented to me. Service center was purely reactive.
Business response:
We appreciate your feedback and sincerely apologize for the delay you experienced. We strive to communicate better with our customers and will address this issue with our service team to improve future visits. Thank you for bringing this to our attention. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.6 star rating with 13,510 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is open now. It will close at 6:00 p.m.