This profile has been claimed by the business owner or representative.
Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've been there multiple times, but very disappointed my I've been there multiple times, but very disappointed my my most recent visit with my 2016 Jeep. Was first told we didn't have an appointment and was told we could be "fit in" but would take 2+ hours, until I was able to show my confirmation email/text reminder. In which they then said ok, you're right I do see the appointment.. Was in for a standard oil change and tire rotation. I am totally fine with the inspector calling or walking into the waiting room to let me kn... read more
Business response:
Hi Tara, we apologize for the inconvenience you experienced during your recent visit. We strive to provide efficient and transparent service, and it's clear we fell short this time. Your feedback is valuable to us, and we will work on improving our communication and service processes. Please don't hesitate to reach out to us so we can help. Sincerely, David Keller, Service Manager, service@palmerdcj.com
After buying the car, I noticed some skirt xxxx near both After buying the car, I noticed some skirt xxxx near both real wheels and contacted the dealership. They will not take or return my calls in regards to this. Not a stand up dealer.
Business response:
We're sorry to hear about your experience. We take feedback seriously and want to address your concerns. Please contact us directly so we can assist you further. Thank you for bringing this to our attention. Sincerely, Dustin Perry, Sales Manager, dustin@palmerdcj.com
Took my charger up there for an oil change and tire Took my charger up there for an oil change and tire rotation. Service took about two hours which was fine. When I went to pick up my charger I was told the computer was done so I was just given a paper receipt. However the next day I drive maybe 20 miles and my rear tire unravels and goes flat. Once I can get to a tire shop I am told both of my back tires shouldnt have even been allowed back on the road. I feel like that should have been said when I picked it up. It leads m... read more
Business response:
We're truly sorry to hear about your experience at our service center. This is not the level of service we strive to provide. We would like to make things right and address your concerns. Please reach out to us directly so we can further discuss this matter. Sincerely, David Keller, Service Manager, service@palmerdcj.com
When I arrived, I explained to Luis that I was When I arrived, I explained to Luis that I was experiencing issues with my vehicle since purchasing a new $250 key fob. I asked if he could look into the problem while I was getting my oil changed. Instead, he rudely informed me that I would need to schedule a separate appointment and pay an additional $200 for a diagnostic exam. He seemed disinterested in my concerns and responded in a dismissive manner. I then requested an Uber to get to work while my car was being serviced, b... read more
Business response:
We'd like to apologize for the frustration you experienced during your visit. We want to make sure your concerns with your vehicle are properly addressed, and oil change appointments do not always provide enough time to do so. However, we sincerely hope to have the opportunity to work with you again in the future. If you have any questions about your vehicle, or the services we can provide during a single appointment, please don't hesitate to reach out to us. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I don’t believe the issue is fixed. I don’t believe the issue is fixed. Twice already the vehicle has stalled since picking it up. They left my gas tank on E from test driving! Why, it when all dealerships have gas at their locations? For them to do that made no sense! All of my issues were not addressed. I purchased this vehicle “brand new” with only 5 miles. I believe I was sold a lemon and now no one is competent enough to fix the issues it was sold with.
Business response:
We're so sorry to hear that you're still experiencing issues with your vehicle. We want all of our customers to feel confident in the service performed here. If you have any questions or concerns, please reach out to us so we can help. Sincerely, David Keller, Service Manager, service@palmerdcj.com
The services rep Rich did an outstanding job answering my The services rep Rich did an outstanding job answering my questions and explaining the service he did when I brought my Jeep Compass in for some engine lights. They fixed the problem well and discovered a couple of issues I didn't know was going on. The reason I am only giving 4 of 5 stars is because of the exorbitant cost for services rendered. I knew it wasn't going to be cheap taking it to the dealership but after I got home and checked my bank account, I discovere... read more
Business response:
Hi Lee, thank you for sharing your feedback with us. We're glad to hear that Rich provided excellent service with your Jeep Compass. We appreciate your honesty about the pricing concern and will take this into consideration for future transactions. We hope to see you again in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com
This is the worst service I have ever heard of. This is the worst service I have ever heard of. I was lied to and they never really looked at my Jeep. I had it serviced by Butler CDJR in Beaufort SC and corrected in a day Your service people wasted 2 weeks with my Jeep and never looked at the problem - a short in the wiring connectors to the interlock solenoid to the shift. Your service is incompetent or not trained or both.
Business response:
We're sorry to hear about your experience with our service team. We strive to provide top-notch service and we apologize for falling short of your expectations. Your feedback is valuable to us and we will address this issue with our team to ensure it doesn't happen again. Sincerely, David Keller, Service Manager, service@palmerdcj.com
The service department was a mixed bag. The service department was a mixed bag. The overcharged me for a battery change and took 4 1/2 days to get to my car. It was a struggle to get updates and had to call several times. However, when I picked it the car up there were honest folks that helped and corrected my bill. I don’t think I can trust them though therefore not going back.
Business response:
Thank you for taking the time to share your feedback with us. We're sorry to hear about your experience with our service department. We appreciate your honesty and will use your comments to improve our communication and service moving forward. We hope to have another chance to earn your trust. Sincerely, David Keller, Service Manager, service@palmerdcj.com
The level of communication and transparency was far worse The level of communication and transparency was far worse than I'd expected for what was fairly major work. Having to follow up with the rep, rather than being given updates was beyond frustrating. A same day appointment turned into 5 days of worry and uncertainty.
Business response:
Hi Fredrico, we're sorry to hear about your experience. We strive to provide clear communication and updates throughout the process. Your feedback is valuable to us and we're working on improving our appointment scheduling to avoid any delays. Thank you for bringing this to our attention. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.6 star rating with 13,603 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is closed now. It will open on Monday at 9:00 a.m.