Palmer Dodge Chrysler Jeep Ram

trasheed555 

on Cars.com

a year ago

I have been with Palmer Dodge approximately 4 yrs. I have been with Palmer Dodge approximately 4 yrs. I have given strong positive reviews. Unfortunately, it feels like my customer loyalty is being taken for granted. Previously, an oil cap was left off the oil pan. 45 mins later I am on side of the road oil everywhere. Palmer Dodge picks up truck and stated no real damage was done. Truck was returned but was not riding smoothly as it was before. Palmer Dodge takes truck again after I found oil everywhere underneath truck. Da... read more

luvtjia9 

on Cars.com

a year ago

I should have never returned to this dealership after my I should have never returned to this dealership after my last experience. The service department is ignorant, and unprofessional. Just continue reading the reviews, and you will come to see a pattern. No integrity, or standard of excellence. Their employee informed me that my lights were on for over 24 hours,, after sending my vehicle for an oil change, and general maintenance, a 300 dollar battery was also needed. Kimberly Keyes was the service advisor who tried to te... read more

BROWNB2110 

on Cars.com

a year ago

The worst car dealer service experience that I’ve had at The worst car dealer service experience that I’ve had at any dealership. When I set up the appointment, I noted that I wanted to get whatever service was recommended for the mileage of my vehicle. Upon check -in, the advisor asked why I was there. She took notes on a scratch piece of paper which didn’t seem very organized. The advisors at other dealerships typically have some base knowledge about vehicles however you could obviously tell this advisor had zero experienc... read more

jbradberry 

on Cars.com

a year ago

Made an appointment 3 weeks in advance. Made an appointment 3 weeks in advance. It was for recall, check brakes, oil change with fluids, inspection etc., diagnostic on loud engine noise. Took car in on a Thursday.. left it. Was to be ready Thursday afternoon. No one called me. I called in late afternoon to see if it was done and my friend coukd bring me to pick up. Hiram told me it hasn’t been seen yet! No call… nothing. He said it would be first one in on Friday and I could pick up in afternoon. No call all day. At 3:00 I c... read more

GamecockFan 

on Cars.com

a year ago

As a ten year veteran of car sales for a different brand, As a ten year veteran of car sales for a different brand, I really despised the practices and overall experience. I purchased a three year old CPO truck with only 18k miles. Though a CPO vehicle, there was only one key provided (replacement was $280 for me out of pocket), the wiper blades were actually falling apart, no owners manual and numerous scratches in the exterior that I also paid to have buffed out at a cost of $150. Not my idea of a CPO and if that is accept... read more

RAHEEMDAYA 

on Cars.com

a year ago

So disappointed. So disappointed. Brought my Gladiator in for a problem a couple of months ago and paid a lot of money to get the job done right (or so I thought). Almost immediately, the problem resurfaced. I was told it was a fuse. The fuse kept blowing, so I brought it back. I was told there is another problem with the same set of wires, it'll be another $800. I pitched a fit, and to his credit my service manager stepped into to make it right. They said they fixed it. I drove it for a day, the problem is back. I will not ... read more

marcytanna 

on Cars.com

a year ago

I was an easy buyer. I was an easy buyer. Knew what I needed and did the puchase in one afternoon. BUT the truck was not cleaned at pick up or after the 2 times I had to bring it back to the dealership in the first month for service engine lights. They keep the truck over a week each time and I requested that they detail it since I had been without for longer then having had it. I was told they would. It was not.. I give up, I have it detailed on my own but felt pretty jaded as I was leaving for the 3rd time. Its not a bad d... read more

dmwalter84 

on Cars.com

a year ago

Was barely greeted when I walked in to service department Was barely greeted when I walked in to service department to have oil change. Not given a estimated time for oil change, so I assumed this meant it was not a long time to wait. The waiting area was very nice, my 5 year old and 6 year old enjoyed a snack while we waited. One employee that came through waiting area was very nice and kind to both myself and my kids. Waited for almost two hours with no communication from service, even though I messaged through the automat... read more

ritahlove.rl 

on Cars.com

a year ago

I am a new resident of Georgia, coming from the Midwest. I am a new resident of Georgia, coming from the Midwest. Palmer Dodge Chrysler Jeep was recommended to me by a fellow Jeep owner. I scheduled a service appointment and was shocked and disappointed at the reception I received as a new customer. The atmosphere was very cold and unwelcoming. Not even a smile was visible. This type of experience was not what I'd become accustomed to in the Midwest. Shortly after the service request had been written up by the service adviso... read more