Excellent customer service by service manager
I really appreciated the service manager fitting me into an already busy schedule and replacing my battery so I would feel safe driving my care. The customer service was excellent and I really appreciated the initiative to get my oil change done on the same day.
Business response:
Hi Laurie, thank you for your kind words! We're glad we could accommodate you and provide excellent customer service. Your safety is our top priority, and we're always here to help. Let us know if there's anything else we can assist you with in the future. Take care!
Service
Everything went very well. The shorter wait time was greatly appreciated as was the young man that came to check on how long I had been waiting. Went to find out the status and came back to let me know they were processing the paperwork and my vehicle was just about ready.
The dealership was very helpful and even sped up the
process so my husband could sign papers on his lunch break
Business response:
We're thrilled to hear that you had a positive experience working with our team! Thank you for sharing your great feedback with us!
Our salesman Don Young is doing a good job.
Our salesman Don Young is doing a good job. Prices are too high and delivery too slow.
Business response:
Thank you for sharing all of your feedback with us. We really appreciate your comments, and we hope to have the opportunity to serve you again in the future.
Our salesman Don Young is doing a good job.
Prices are too high and delivery too slow.
Best Honda dealership in central Va!
Business response:
Glad to learn your experience was a positive one. We look forward to serving you again soon!
Frank is an excellent salesman to work with and Mr. Overby in finance. Had an issue that needed taken care of and the dealership took care of it. Would be a 5 star rating, without the issue that needed to be taken care off. However, I highly recommend Pearson Honda.
Thank you Mr.
Hightower for responding to my bamboozled post and offering alittle back for the 2015 Rav 4 I had to return to you all. It may not have been the full $2450 refund that I had to pay out to you all to pay off the bank loan but you offered something.
Business response:
BAMBOOZLED
Thank you Mr. Hightower for responding to my bamboozled post and offering alittle reimbursement back for the 2015 Rav 4 I returned to you all. It may not have been the full $2450 that I had to pay Pearson to pay off the bank loan but you did give me $500 back.
Sincerely,
T. Thomas
I have always had great service.
Business response:
Thank you for your positive feedback, Theresa! We're glad you had a great experience!
Google reviews (1,195)
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