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Pearson Hyundai
- Car Dealers
- Richmond, VA
About this business
Location details
11701 Midlothian Turnpike, Richmond, VA, 23113, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
I was surprised and annoyed when a service "consultant" confronted me on what I had provided in a (supposedly anonymous) satisfaction survey. Even though this is by far the closest Hyundai dealership, I will not be returning and am reaching out to have my customer data deleted at this location, if that is possible.
They've had my Santa Fe for exactly 7 days, a week, and still haven't put it on the diagnostic machine after they said they would on the first day. Unacceptable and they definitely have no customer service! I will never take my SUV back. I'll pay Joe shmo to fix my car over them. How are y'all still in business? Next, to BBB I go.
Business response:
We're so sorry for any delays in your service. We try to provide accurate wait-time estimates, and we're so sorry that it is taking longer than we anticipated. We want you to know we hear your frustrations, and we're doing our best to provide updates as they become available. Sincerely, Melissa Best, Service Manager, MELISSABEST@pearsonhyundai.com
Contacted about paint defect was told they knew they had a problem with the paint and would try to push claim thru as I am moving out of town. Almost 2 months later told they are only honoring those 3 yr or 36000 miles. The car has 65000 miles and the paint is falling off in huge pieces. Would never buy another hyundai as long as I live. They don't stand behind their vehicles. I called and left messages with the service department over the past 2 weeks and just found out they can't do anything to help. Totally worthless. Rea... read more
Hyundai has obfuscated for 9 months to avoid replacing a RECALLED 2015 Santa Fe engine. Pearson aided and abetted this shameful corporate behavior. My family member’s car has now been in the driveway for 9 months as it can’t be driven due to risk of fire (which Hyundai seems to not care an iota about).
Business response:
We truly empathize with your frustration, however our earliest email regarding these concerns are from November 27th of 23. It appears we asked for records needed for proof of proper maintenance starting in March – in order to get repair authorization through HMA warranty – and it wasn’t provided until Early December. Pearson as a franchise doesn’t get to make the defining decision on repairs unfortunately – and due to lack of records provided at that time– the claim was denied by HMA corporate. However, we are trying to ass... read more
I bought 3 vehicles over 40k each one in a year an a half . They did an oil change on my vehicle , over filled it . When I brought it back from the Subaru dealership they voided my warranty . They said it was a quart and a half over full and voided my warranty. I only have 30k miles . When I went to pearson and spoke with sales manager Rick or maybe it was Dick. He didn't want to hear it and told me to leave and then called the police on me . This place is nothing but crooks. I might need a motor and it will be over 14k to d... read more
Business response:
We understand that you are unhappy with your visit. We have done everything in our power to attempt to resolve this matter, but unfair treatment towards our employees will not be tolerated. If you have further questions, you can contact us directly. Sincerely, James Mathews, General Manager, 804-276-0300, jamesmathews@pearsonhyundai.com
after bringing car in for a supposedly recall on antitheft software upgrade, ( my hyundai santa fe did not need it because it was push button ignition) after waiting for 2 hours was told that spark plugs needed changing, engine air filter and cabin air filter needed to be replaced along with other items to a tune of approximately $1700.00 plus when leaving car would not lock so for 2 weeks riding around in unlocked car. They refused to fix it, and cost me $365.00 to have someone else fix it. Service person was very rude,and ... read more
Business response:
We are so sorry to hear that you were left unsatisfied with any aspect of your service. We want our customers to feel that their car is in good hands at our service center, and we apologize that this was not your experience. Please reach out to us when you can, so that we can hear more about your visit and help as best we can. Sincerely, Melissa Best, Service Manager, MELISSABEST@pearsonhyundai.com
The girl who answers the phone is a total xxxxx for no reason, like you're bothering her by existing. Then just starts making stuff up and trying to start arguments over it...
Business response:
We regret to hear that you were left feeling unsatisfied by your interactions with any member of our staff. We strive to treat all of our customers with the utmost respect, and we hope to have the opportunity to serve you again in the future. If you have any other questions or concerns, please reach out to us. Sincerely, James Mathews, General Manager, 804-276-0300, jamesmathews@pearsonhyundai.com
The worst service ever! Always a 3 hour wait for an oil change. Service times suck. Customer service could definitely be better. Would not recommend.
Business response:
We sincerely apologize for your frustrating experience. We make an effort to complete our clients' service appointments quickly and efficiently, and we're sorry for any delay. We will take your feedback into consideration as we work to improve going forward. Sincerely, Melissa Best, Service Manager, MELISSABEST@pearsonhyundai.com
My fiancé purchased a vehicle from this dealership. They completely low balled my trade, so we removed it from the deal. They quoted me one rate in the salespersons office and the rate mysteriously went up for the 60 month term but was lower on the 72 month term once we were in the finance office. That was their way of trying to get us to go with a 72 month term so the finance manager(Angela Willoughby) can sell us extended service contracts. Typical used car sales behavior. Anybody that has done finance knows that the rate ... read more
Frequently asked questions about Pearson Hyundai
How is Pearson Hyundai rated?
Pearson Hyundai has a 4.2 star rating with 2,669 reviews.
When is Pearson Hyundai open?
Pearson Hyundai is open now. It will close at 8:00 p.m.