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Pearson Hyundai
- Car Dealers
- Richmond, VA
About this business
If you're in the market for a new Hyundai or other high-quality used car in Richmond, Pearson Hyundai of Richmond is for you. We not only provide an extensive inventory of new and used Hyundai models, but also the excellent customer service you deserve. Our staff is ready to assist you throughout the car buying process, and everything from cars, to service, to parts. We are happy to serve customers living in the areas of Richmond, Mechanicsville, Midlothian, Glen Allen, Tuckahoe, Woodlake, Short Pump, Chester, Laurel, Peters... read more
Location details
11701 Midlothian Turnpike, Richmond, VA, 23113, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
I was surprised and annoyed when a service "consultant" confronted me on what I had provided in a (supposedly anonymous) satisfaction survey. Even though this is by far the closest Hyundai dealership, I will not be returning and am reaching out to have my customer data deleted at this location, if that is possible.
They've had my Santa Fe for exactly 7 days, a week, and still haven't put it on the diagnostic machine after they said they would on the first day. Unacceptable and they definitely have no customer service! I will never take my SUV back. I'll pay Joe shmo to fix my car over them. How are y'all still in business? Next, to BBB I go.
Contacted about paint defect was told they knew they had a problem with the paint and would try to push claim thru as I am moving out of town. Almost 2 months later told they are only honoring those 3 yr or 36000 miles. The car has 65000 miles and the paint is falling off in huge pieces. Would never buy another hyundai as long as I live. They don't stand behind their vehicles. I called and left messages with the service department over the past 2 weeks and just found out they can't do anything to help. Totally worthless. Rea... read more
Hyundai has obfuscated for 9 months to avoid replacing a RECALLED 2015 Santa Fe engine. Pearson aided and abetted this shameful corporate behavior. My family member’s car has now been in the driveway for 9 months as it can’t be driven due to risk of fire (which Hyundai seems to not care an iota about).
I bought 3 vehicles over 40k each one in a year an a half . They did an oil change on my vehicle , over filled it . When I brought it back from the Subaru dealership they voided my warranty . They said it was a quart and a half over full and voided my warranty. I only have 30k miles . When I went to pearson and spoke with sales manager Rick or maybe it was Dick. He didn't want to hear it and told me to leave and then called the police on me . This place is nothing but crooks. I might need a motor and it will be over 14k to d... read more
after bringing car in for a supposedly recall on antitheft software upgrade, ( my hyundai santa fe did not need it because it was push button ignition) after waiting for 2 hours was told that spark plugs needed changing, engine air filter and cabin air filter needed to be replaced along with other items to a tune of approximately $1700.00 plus when leaving car would not lock so for 2 weeks riding around in unlocked car. They refused to fix it, and cost me $365.00 to have someone else fix it. Service person was very rude,and ... read more
The girl who answers the phone is a total xxxxx for no reason, like you're bothering her by existing. Then just starts making stuff up and trying to start arguments over it...
The worst service ever! Always a 3 hour wait for an oil change. Service times suck. Customer service could definitely be better. Would not recommend.
My fiancé purchased a vehicle from this dealership. They completely low balled my trade, so we removed it from the deal. They quoted me one rate in the salespersons office and the rate mysteriously went up for the 60 month term but was lower on the 72 month term once we were in the finance office. That was their way of trying to get us to go with a 72 month term so the finance manager(Angela Willoughby) can sell us extended service contracts. Typical used car sales behavior. Anybody that has done finance knows that the rate ... read more
Frequently asked questions about Pearson Hyundai
How is Pearson Hyundai rated?
Pearson Hyundai has a 4.2 star rating with 2,650 reviews.
When is Pearson Hyundai open?
Pearson Hyundai is closed now. It will open tomorrow at 12:00 p.m.