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Pearson Hyundai
- Car Dealers
- Richmond, VA
About this business
If you're in the market for a new Hyundai or other high-quality used car in Richmond, Pearson Hyundai of Richmond is for you. We not only provide an extensive inventory of new and used Hyundai models, but also the excellent customer service you deserve. Our staff is ready to assist you throughout the car buying process, and everything from cars, to service, to parts. We are happy to serve customers living in the areas of Richmond, Mechanicsville, Midlothian, Glen Allen, Tuckahoe, Woodlake, Short Pump, Chester, Laurel, Peters... read more
Location details
11701 Midlothian Turnpike, Richmond, VA, 23113, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
My wife and I went to the dealership knowing what 2022 car we wanted. They did not have one in stock but said one was coming in about two weeks. We made a $1000 deposit, signed a buyers agreement which included the new cars vin number. We also received in writing numbers for our trade-ins. About the time the car was due, I was unable to reach the sales person who we were working with so I called the dealership directly only to find out that the sales person had been let go. The car was coming in but it had been sold to someo... read more
I bought a 2022 Hyundai Elantra from them recently and start to finish has just been nothing but a big disappointment. To start off, they don’t even have their current address online. I go by Uber to the address mentioned just to realize that they have moved to a new showroom. Only then does the salesman (Del) give me the current address. Multiple Uber rides just to reach this place. I then decide to buy a car with them (only because they have the color I liked). After signing all the documents and taking home the car, I get... read more
UPDATE: The worst part of my saga. Finally can post after they finished repairs. YES, repairs. Turns out the tech broke my turn signal/light switch where the dashboard lights would turn off when you turned the lights on, they broke the steering column cover and tried to hide it from me (when you turn the wheel you could see it) and while driving the driver side lower heat vent fell between my feet. They had to order the cover part. They said around a month. After 1.5 months, I called. They had not ordered the part. 2 weeks l... read more
Service Dept. Issues DO NOT use this service department if you have a recall or a problem covered under warranty. In other words, a car where they don't receive any money in the shop. I scheduled an appt. last Friday at 11:45 AM. I was on time and the check-in guy asked me if I wanted to wait. I said no, please call when done. Around a couple of hours later, I received a call that in fact the warranty part was defective. I had watched YouTube videos on replacing this part and they had to have spent some time to get to it thr... read more
Sold junker I purchased a vehicle from them in April. I took it back multiple times because it bounced to the side. I thought it was just shocks. However, each time I was told by Antwoine in servicing and then by Ross in sales, that they did not feel anything. Ross was kind enough to say if I found something to let him know because they want to do right by me. I will say Ross had nothing to do with the sell of my vehicle but was trying to help with my frustration from the lies I had been told and repair problems. Still frust... read more
More lies They gave me a price on replacing the headlight assembly. I do not remember the exact price but parts were two hundred something and the labor was two hundred something. They said they would do it for half price. Not knowing how much auto things cost, that sounded high. So, I called around and was give prices in the six to seven hundred range for parts and labor. So, I called back and scheduled an appointment for Thursday, May 2, 2019. I got a call from them saying they had ordered the wrong part and the new part w... read more
The lies we tell I looked at vehicles with their salesman, George Best and the sales manager Paul. While I was looking at vehicles if I pointed out any issues they would say it comes with a 3 month 3,000 mile bumper to bumper and we will take care of you. Once I selected a vehicle it went down hill. We waited to go through financing. The weekend after getting the vehicle I took it on 85 and it bounced. I also notice that there was moisture in the headlight. I contacted them. They said they did not see anything wrong and sent... read more
Worst service that I ever seen in my life I visited this service center on 04/20/2019 for factory recall and oil change. Service advisor came to me and showed cabin filter is dirty and engine air filter dirty needs replacement. I asked the price he said its $79.99 and $59.99 so, I told him to replace only cabin filter. They did replace filter but they also cut my dashboard. I have noticed it right after I got into the car called the service advisor showed him the cut. He took the picture and he said Service manager will call... read more
Worst Experience I've Ever Had With A Pearson Vehicle Horrible management at Pearson Hyundai Midlothian. Horrible communication between Hyundai and Toyota dealerships with me. Worst experience I've had with Pearson. Lost my business.
Frequently asked questions about Pearson Hyundai
How is Pearson Hyundai rated?
Pearson Hyundai has a 4.2 star rating with 2,650 reviews.
When is Pearson Hyundai open?
Pearson Hyundai is closed now. It will open tomorrow at 12:00 p.m.