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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Careless routine service led to returning my car with improper tire inflation in consecutive services. It seems this may be due to improper training on the newer models Jeep GC 4XE. If you cant inflate tires properly can you be trusted with other services?
Business response:
Hi Marshall, thank you for your feedback. We apologize for the tire inflation issue and understand your concerns. Ensuring our team is well-trained is a priority, and we'll address this. Your experience helps us improve, and we appreciate you bringing it to our attention. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Helped with the transaction but wow jay Tremblay should have taken care of my dad. Bad wheelsensors in a car should have been paid for fully.
Business response:
We’re sorry to hear about your experience and appreciate your feedback. We want to make sure that your vehicle gets the service it needs, and we're happy to answer any questions you might have. Please don't hesitate to reach out to us when you can. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Repeatedly makes silly errors forgetting to fill tires to correct pressure after routine servicing (my tire pressure is different front and rear). In 2 tries, they failed twice. To make matters worse, the service dept did not give me a stoing sense of concern.
Business response:
Thank you for your feedback, Marshall. We sincerely apologize for the errors in your tire servicing and for not meeting your expectations. Your experience is important to us, and we'll address this with our service team to improve our processes. We appreciate your patience as we work to better serve you. Sincerely, David Keller, Service Manager, service@palmerdcj.com
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Business response:
Thanks for the fantastic rating, David! We'd love to learn more about your visit!
Brought Ram 1500 Ecodiesel for oil change and recall. Took 3 days even though scheduled 2 weeks in advance. “Tech behind” 1st day (only 1 diesel tech?). 2nd day needed parts to complete recall (not ordered when brought in or when scheduled?). Also got fuel filter change and now have an intermittent “water in filter, please drain” code. When I drain, there is no water in the fuel filter.
Business response:
We sincerely apologize for the delays and any inconvenience caused during your visit. Your experience is important to us, and we’re reviewing our processes to ensure this doesn’t happen again. Thank you for your feedback, and we hope to serve you better in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com
I really wish they had filled my tires up with air when they rotated them. I ended up having to fill them that week.
Business response:
Thanks for your feedback, Molly! We appreciate you bringing this to our attention. We strive for a thorough service experience, and we’ll make sure to address this with our team to improve in the future. Your satisfaction is important to us!
Before picking up my Jeep from the Service Department on 12/27/2024, I was told over the phone by Kim that my battery was dead and they attempted to jump it off several times, but was unable to get my Jeep to crank. Kim told me over the phone that they would see if they could charge the battery, so it would be able to crank up by the time I arrive for pick up. When I arrived, I was told that it still would not crank and that they would give it another try. I stood outside to see where my Jeep was, so could see what was gong ... read more
Business response:
Thank you for taking the time to share this with us. We sincerely apologize for the frustration you experienced at your visit. We want to help clear up any confusion, and ensure that the issues with your vehicle are properly addressed. Please reach out to us when you can, so that we can provide you with the best solution. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Before picking up my Jeep from the Service Department on 12/27/2024, I was told over the phone by Kim that my battery was dead and they attempted to jump it off several times, but was unable to get my Jeep to crank. Kim told me over the phone that they would see if they could charge the battery, so it would be able to crank up by the time I arrive for pick up. When I arrived, I was told that it still would not crank and that they would give it another try. I stood outside to see where my Jeep was, so could see what was gong ... read more
Went in for a car engine light. Was assured the repair would fix the car engine light, spent a lot of $$ and my light is still on.
Business response:
Hi Katie, thanks for your feedback. We're sorry to hear that the repair didn’t resolve the issue. We strive for customer satisfaction and appreciate your input. Please consider reaching out to us so we can look into this further and find a solution for you. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.5 star rating with 6,329 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is closed now. It will open at 9:00 a.m.