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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Luis, the service advisor, was very helpful. Great customer service from the time I dropped off my vehicle up until the time it was ready for pickup
Business response:
Thank you for sharing your positive experience with Luis. We're thrilled to hear that he provided great customer service throughout your visit. We appreciate your feedback and hope to see you again soon at our service center.
friendly, helpful service folks. even had an office from which I could work. Work completed timely
Business response:
Hi Lissa, thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that you found our service team friendly and helpful, and that you were able to work comfortably in our office. We appreciate your feedback!
Everything is great except being harassed about taking this survey at the end. You can at least offer an incentive even if it’s only 5%. But you guys are still cool. In my book -Isaac
Business response:
Thank you for the feedback, Isaac! We appreciate your kind words about our service. I apologize for any inconvenience caused by the survey request. Your suggestion of offering an incentive is noted and will be taken into consideration for future improvements. We're glad to have you as a valued customer!
The customer service was excellent. The salesman Jay was great and the finance manager Chris was excellent.
Business response:
Hi Mark, thank you for taking the time to share your experience with us! We're thrilled to hear that Jay and Chris provided you with excellent customer service. We will be sure to pass along your positive feedback to the team. We appreciate your support and hope to see you again soon!
The service manager, David Keller, and the service writer. Kim are amazing! I love working with them when I go there, they always get me taken care of properly.
Business response:
Ashley, thank you for sharing your positive experience with David and Kim! We are thrilled to hear that they provided excellent service during your visit. We appreciate your feedback and look forward to welcoming you back in the future.
Job well done in a timely manner staff was helpful and friendly sitting area was clean
Business response:
Thank you for taking the time to leave such a positive review! We strive to provide excellent service and a welcoming environment for our customers. We're thrilled to hear that your experience met your expectations. We look forward to serving you again in the future!
I reached out via the internet and Mike was eager to help! I appreciate the easy process from so many miles away. Thanks again guys!
Business response:
Thank you for your kind words! We're thrilled to hear that Mike was able to assist you seamlessly from a distance. Providing excellent service, no matter the distance, is always our top priority. We hope to have the opportunity to work with you again in the future.
Kim was extremely responsive and helpful all the way through this process and communicated all needed steps and processes very clearly so it was an extremely easy process. Kim was a pleasure to work with!
Business response:
Hi Patrick, thank you so much for taking the time to share your experience with us! We're thrilled to hear that Kim provided such excellent service and made your process easy and enjoyable. We appreciate your feedback and hope to work with you again in the future.
Disappointed in delivery of new tires. Label left on all 4 tires. Tires were very dirty and were not detailed as the tires that were on my vehicle being replaced. I did ask the service technician if he would detail them for me as they looked terrible and he was kind enough to do that to me. When checking out I mentioned the labels left on tires and the condition of the new tires and was told the person that had serviced my car was new. A new employee or not, there should be someone checking on quality of work being done. She... read more
Business response:
We're so sorry to hear that your tires were anything less than the best! We hold our team to a high standard, and we strive to deliver the utmost quality. We'd like to work with you to find the best solution to this matter. Please reach out to us when you can. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.9 star rating with 4,462 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is closed now. It will open at 9:00 a.m.