This profile has been claimed by the business owner or representative.
Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Where’s my car?! I went to buy a new Wrangler. I picked one out and negotiated a deal. When it came time to pick the car up, I did a walk around and found a deep scratch on the passenger side rear fender. I told them that I didn’t want to buy a brand new car with a significant scratch. Please swap it out for another one. Unfortunately, there weren’t any other autos with similar options. Therefore, I simply said I wasn’t going to buy the car. The sales manager proposed that they replace the fender and deliver it on Tuesday (t... read more
Business response:
My sincerest apologies for the experience you had. I assure you this isn’t a typical situation and we take your concerns incredibly seriously. Can you please call me when you have a moment? Sincerely, Jody Cruce, VP, 770-410-1111
3 days and backup camera was still not fixed. I scheduled appointment online for 9am on a Monday to fix backup camera, fix squeak in the steering and check issue with shaking when braking. Next day told nothing found wrong with camera or steering, but would lubricate the steering and do an update on camera/Nav. system. Brake pads worn and wear on rotors so agreed to have replaced., although shaking issue occurring before 60000 miles. Called on Wed car is ready.for pickup and backup camera still not working. Charged for steer... read more
Business response:
Thank you for bringing this to our attention. We sincerely apologize, and would like to speak with you to learn more about your experience. Please contact us at your earliest convenience. Sincerely, Jody Cruce, VP, 770-410-1111
Had an appointment but car not looked at until second day Traditionally when you make an appointment that means that a company reserves that time for you. But apparently at this service center appointments are more guidelines or in my case they mean absolutely nothing. I had an appointment to bring my car in, first appointment of the day. I was there right when the service center opened. The check in experience was great, staff was very friendly and knowledgeable. After that though it all went downhill. I did not hear anythi... read more
Business response:
Thank you for letting us know about your experience, Benjamin. We want to apologize for the delay in service, as we know how frustrating the can be. Can you please give us a call when you have a moment? We would like to find out how we can make up for this. Sincerely, Jody Cruce, VP, 770-410-1111
2019 Dodge Ram Rebel I’ve been by trucks here for a very long time. In March of this year I purchased a new truck. After the first few days of ownership I had to come back because the apple car play and radio was not working. They said was a issue with the software and were going to order a new radio. After two weeks went by I called and the advisor said to come in as the radio arrived. I went as requested. As I’m talking to him, he realizes that they ordered the wrong radio for my truck. From there they were going to order ... read more
Business response:
We are extremely sorry to hear about this, and even more sorry to disappoint a customer. We'd like to make sure that such mistakes don't happen again. Please reach out to us as soon as you have a moment as we would like to work with you to find out how we can make this right. Sincerely, Jody Cruce, VP, 770-410-1111
Wouldn't recommend to anyone Poor communication from sales rep. Wouldnt get back to me on a timely manner. I had to email, text, and call office to get in touch. I am out of town so I could not inspect vehicle in person. Had to "trust" Palmers "20 years of business" . My Durango arrived with front blinker not working, wiring next to gas pedal Ziptied together. Car did not have inspection sticker , did not have a temporary license plate, list goes on.
Business response:
My sincerest apologies for the experience you had. I assure you this isn’t a typical situation and we take this review very seriously. Please contact me at your earliest convenience so that we can discuss your concerns and how we can make this right. Sincerely, Jody Cruce, VP, 770-410-1111
Had car all day w/an appointment scheduled in the morning I had a scheduled appointment to bring the car in at 9:00am. I received a text at 4:00pm that they couldn't look at it as they had been backed up from the day. When I came to pick up the car, the associate took me outdoors out of the customer service area to inform me and to apologize. He wanted me to return on Monday. I made another appointment with a different dealership.
Business response:
I’m sorry to hear about your experience. We take your concerns very seriously and want to work with you to make this right. Please contact me at your earliest convenience. Sincerely, Jody Cruce, VP, 770-410-1111
It was the best of times it was the worst of times We purchased a 2015 Jeep Wrangler Willy’s Wheeler at Palmers on April 28, 2019. We had been searching for awhile for a Wrangler that met our criteria, and found one at Palmers. We called the dealer and spoke to Dan Dickson. Dan agreed to a price, so we made the 2 hour trip to Atlanta. After test driving the Jeep and working out a few details, we decided to purchase. Since there were a couple things that needed to be done and Palmers needed to do the 125 point certification i... read more
Business response:
I am sorry your experience has been so poor. Please give me a call when you can. I would like to help make things right. Sincerely, Jody Cruce, VP, 770-410-1111
Oil change The girl that was outside to check me in was rude. Also, we I got home and looked at the papers the technician had checked off I had windshield wiper fluid.,.. I had none.
Business response:
We're so sorry for any inconvenience. Can you please give us a call so that we can find out what took place and how we can make this right? Sincerely, Jody Cruce, VP, 770-410-1111
No rental cars! Thomas was great, but the dealership needs to solve their rental car problem. Saying that it's the rental car company's fault is deflecting the blame. And then the part not arriving on the delivery truck was another error. And this was for a new car with 400 miles on it, so had issues on arrival from manufacturer. Again, not their fault, but the rental car situation was ridiculous, and occurred over multiple days.
Business response:
We want to apologize for any inconvenience. Our goal is to provide a worry-free and convenient service experience, so we would like to speak with you to find out how we can make up for this. Please give us a call at your earliest convenience. Sincerely, Jody Cruce, VP, 770-410-1111
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.6 star rating with 13,607 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is closed now. It will open tomorrow at 9:00 a.m.