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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
2019 Dodge Ram Rebel I’ve been by trucks here for a very long time. In March of this year I purchased a new truck. After the first few days of ownership I had to come back because the apple car play and radio was not working. They said was a issue with the software and were going to order a new radio. After two weeks went by I called and the advisor said to come in as the radio arrived. I went as requested. As I’m talking to him, he realizes that they ordered the wrong radio for my truck. From there they were going to order ... read more
Business response:
We are extremely sorry to hear about this, and even more sorry to disappoint a customer. We'd like to make sure that such mistakes don't happen again. Please reach out to us as soon as you have a moment as we would like to work with you to find out how we can make this right. Sincerely, Jody Cruce, VP, 770-410-1111
Wouldn't recommend to anyone Poor communication from sales rep. Wouldnt get back to me on a timely manner. I had to email, text, and call office to get in touch. I am out of town so I could not inspect vehicle in person. Had to "trust" Palmers "20 years of business" . My Durango arrived with front blinker not working, wiring next to gas pedal Ziptied together. Car did not have inspection sticker , did not have a temporary license plate, list goes on.
Business response:
My sincerest apologies for the experience you had. I assure you this isn’t a typical situation and we take this review very seriously. Please contact me at your earliest convenience so that we can discuss your concerns and how we can make this right. Sincerely, Jody Cruce, VP, 770-410-1111
Had car all day w/an appointment scheduled in the morning I had a scheduled appointment to bring the car in at 9:00am. I received a text at 4:00pm that they couldn't look at it as they had been backed up from the day. When I came to pick up the car, the associate took me outdoors out of the customer service area to inform me and to apologize. He wanted me to return on Monday. I made another appointment with a different dealership.
Business response:
I’m sorry to hear about your experience. We take your concerns very seriously and want to work with you to make this right. Please contact me at your earliest convenience. Sincerely, Jody Cruce, VP, 770-410-1111
It was the best of times it was the worst of times We purchased a 2015 Jeep Wrangler Willy’s Wheeler at Palmers on April 28, 2019. We had been searching for awhile for a Wrangler that met our criteria, and found one at Palmers. We called the dealer and spoke to Dan Dickson. Dan agreed to a price, so we made the 2 hour trip to Atlanta. After test driving the Jeep and working out a few details, we decided to purchase. Since there were a couple things that needed to be done and Palmers needed to do the 125 point certification i... read more
Business response:
I am sorry your experience has been so poor. Please give me a call when you can. I would like to help make things right. Sincerely, Jody Cruce, VP, 770-410-1111
Oil change The girl that was outside to check me in was rude. Also, we I got home and looked at the papers the technician had checked off I had windshield wiper fluid.,.. I had none.
Business response:
We're so sorry for any inconvenience. Can you please give us a call so that we can find out what took place and how we can make this right? Sincerely, Jody Cruce, VP, 770-410-1111
No rental cars! Thomas was great, but the dealership needs to solve their rental car problem. Saying that it's the rental car company's fault is deflecting the blame. And then the part not arriving on the delivery truck was another error. And this was for a new car with 400 miles on it, so had issues on arrival from manufacturer. Again, not their fault, but the rental car situation was ridiculous, and occurred over multiple days.
Business response:
We want to apologize for any inconvenience. Our goal is to provide a worry-free and convenient service experience, so we would like to speak with you to find out how we can make up for this. Please give us a call at your earliest convenience. Sincerely, Jody Cruce, VP, 770-410-1111
Concerning Purchasing a vehicle from Palmer was efficient and I thought a great process until I realized I had left a CD in the vehicle that I traded in and needed that CD for school. I called Dan the salesman and explained the situation and he said he would check the car and mail it to me. While I realize leaving the CD in the car was 100% my fault, I cannot get a response from Dan now that we have left the dealer with our purchased vehicle. I would have preferred an honest answer of No or we don’t mail items left in vehicl... read more
Business response:
Thank you for this feedback. We are sorry that you have any questions that have not been answered. Can you please give us a call when you have a moment? Sincerely, Jody Cruce, VP, 770-410-1111
Beware I chose to have my vehicle towed to Palmer Dodge partially because it wouldn't start (it was showing low voltage on the dashboard gauge) but mainly because there were 2 safety recalls that needed attention (real axle and driver airbag inflator). After running the $140 diagnostic, I am told I need a new catalytic converter and O2 sensors - $2,300, but they can have it ready the next day. I questioned how that could be the cause for the car not starting and was met with a defensive explanation that the codes from the O2... read more
Greedy, High Fees, Terrible Dealer Would avoid this Dealer! Have extremely high Dealer Fee $799, Some BOGUS $190 Fee, and High Tag and Title Fee for a Florida of $390. They are not willing to work with you much on price. This is truly a greedy, terrible place to buy a used car. BEWARE!!!
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.6 star rating with 13,510 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is closed now. It will open at 9:00 a.m.