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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Typical Old School Stereotypical Car Dealership Have purchased cars the past seven years from a dealership that epitomizes customer service and completely open and honest. Unfortunately did not have any used cars that met my need for my children so had to go elsewhere and Palmer Dodge reminded me of why I hate car shopping . Questions and concerns were met with answers that were off the cuff with no respect to their validity. and assumed pure stupidity on the part o the customer. Sales management was even worse right out of ... read more
Business response:
Thank you for bringing this situation to our attention. We can assure you this is not a typical situation as we pride ourselves in delivering exceptional service to all our guests. Please do give me a call when you have a moment so I can learn more about your experience and deal with your concerns in the most suitable way. Sincerely, Jody Cruce, VP, 770-410-1111
Lack up front Integrity Initial interaction was good. Issues were only key, missing vacuum parts, scrapes in right side of vehicle, missing headphones. Not the end of the world with the minor issues but would been better if dealer had been up front with those things. As a member of the Air Force integrity it a core value and when you fail to mention those things you are not displaying integrity with buyer. Also when contacting buyer with payments the salesman should discuss warranty information before the buyer meets with th... read more
Business response:
We are incredibly troubled to hear about the experience you had and we would like to extend our deepest apologies. I hope you will give me the opportunity to discuss this matter further with you. Sincerely, Jody Cruce, VP, 770-410-1111
Rambox Alignment While Luis was excellent in his assistance, professionalism and courtesy unfortunately the same can't be said of the actual service technicians. The issue was relatively minor as the passenger side Rambox was difficult to close and required significant pressure to close it. After the service the Rmabox was marginally better although is seems to require significant pressure and much more than the driver side box. Bottom line - customer service agent was excellent and technician service was poor.
Business response:
Thank you for bringing this to our attention. As we pride our selves on delivering exceptional customer service to our guests we are extremely disappointed to hear about your experience. I hope you will give us the opportunity to make this right. Sincerely, Jody Cruce, VP, 770-410-1111
Never Again Good staff, work performed seems fine, but awful, reactive manager ruined the experience. This is not a hard-to-please customer situation. He was objectively wrong— and later acknowledged and apologized, but even that was unpleasant. Will never be back — for service or to buy my next Ram.
Business response:
While we are pleased to hear the quality of the work performed was exceptional we are extremely alarmed to hear about the rest of your experience. I hope you will give us a call when you have a moment so we may address your concerns in the most suitable way. Sincerely, Jody Cruce, VP, 770-410-1111
Your Vehicle is Ready, Not Ready My wife brought our 2016 Dodge Durango in to be serviced on 7/23/19 because it was running rough and the check engine light was on. The service department found shorted out ignition coils and spark plugs fouled out. A complete fuel induction service was done at our request too. We were notified the vehicle was repaired and ready to be picked up on 7/31/19, over a week after being dropped off. Moments after paying over $1000.00 for service, the engine light came back on as my wife was driving ... read more
Business response:
Thank you for bringing this situation to our notice. We'd like to offer our sincerest apologies for any inconvenience we may have caused you. Providing excellent customer service is one of the pillars of our business, and we take your concerns very seriously. If you can give us another chance, we would like to work with you to make this right. Sincerely, Jody Cruce, VP, 770-410-1111
Warranty Claim I took my truck in for a transmission warranty claim which I bought the warranty from them when I purchased the truck. Not only did they have my truck over a month plus, but they didn't even fully complete the job or fix it as I'm still having transmission issues. Additionally the service rep Winston would never provide me updates or call back the many times I left a message inquiring about my vehicle. Additionally I emailed Jody Cruce twice as the situation escalated, but NEVER had a response. Very dissatisfi... read more
Business response:
We are extremely sorry to hear about this and even more sorry to disappoint a customer. If you could give me a call when you have a moment, I'd love to hear about all your concerns and address them in the most suitable way. Sincerely, Jody Cruce, VP, 770-410-1111
Don’t recommend service department Employees were rude and not helpful on the phone multiple times with multiple different employees. No one greeted us at the door or acted willing to help at all. Two employees were rolling their eyes at each other and seemed very upset with each other while dealing with customers. They had the keys to the vehicles not sorted correctly. Not to mention very overpriced. Recommend going elsewhere if your car needs servicing!
Business response:
Hi Jessica, we are so sorry to hear that you had anything less than a five star experience. We understand your frustration and hope you will give us the opportunity to learn more about what took place. Sincerely, Jody Cruce, VP, 770-410-1111
Unprofessional Experience I had a horrible experience with this dealership. It’s been over a month since I purchased my used vehicle. Among several cosmetic and mechanical issues that weren’t addressed I also still haven’t received a tag or license plate. The bank I financed the purchase with also just notified me that Palmer Dodge Chrysler Jeep Ram never sent a copy of my title or lien to them, which is going to change my interest rate. When I call to get this resolved I’m cycled through different departments and put on hol... read more
Business response:
We want to extend our sincerest apologies, as we pride ourselves in maintaining the highest quality standards for our customers. We hope you will give us the opportunity to discuss this further with you. Please contact us at your earliest convenience. Sincerely, Jody Cruce, VP, 770-410-1111
My wife was pressured into services she did not understand See above.... Service team was not clear on exactly what recommended items needed ASAP would cost. Items were not needed ASAP. They were rushed... Not available.... And used pressure tactics to pressure a female into purchasing services not needed, not requested. Very questionable business practices.
Business response:
Thank you for your comments. We're sorry to hear about your experience and assure you that this is not a usual occurrence at our business. We hope you will give us the opportunity to make this right. When you have a moment please contact us directly. Sincerely, Jody Cruce, VP, 770-410-1111
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.6 star rating with 13,607 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is closed now. It will open tomorrow at 9:00 a.m.