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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Disappointed I purchased my Jeep GC SRT from Palmer and have had several great experiences with service specifically with Neil who I assume recently left Palmer. I recently dropped my car off that morning (@ 8am) with the expectation that I would get a loaner or rental but there were none to be had. Palmer did pay for an Uber to work. Around 2:30-3pm I had heard nothing about status of my vehicle so I texted Palmer Service and they replied that they had not even put my car in the shop yet and it would be the next day before ... read more
Business response:
We're incredibly sorry to hear about your experience and even more sorry to disappoint a customer. We understand your time is valuable, and we will work hard to make sure such mistakes don't happen again. We hope you will give us another chance to make this right. Sincerely, Jody Cruce, VP, 770-410-1111
it was not the best, only ok I am ok with the service but extremely disappointed with JEEP I had had Jeep all my life but since the last 10 last years Jeep has been terrible.
Business response:
We are incredibly sorry to hear you have been dissatisfied with your Jeep. If there is anything we can do for you, please don't hesitate to reach out. Sincerely, Jody Cruce, VP, 770-410-1111
Not satisfied Felt work was done on my car without discussing cost. I think the 50,000 mile service was not what was discussed at the time of drop off. When I discussed this with Winston he said that wasn’t the case and acted too busy to deal with me.
Business response:
Thank you for bringing this to our attention. We are sorry to hear that there was a break down in communication and that we missed the mark during your service visit. We will strive to do better. Sincerely, Jody Cruce, VP, 770-410-1111
Very bad oil change experience I purchased a 3 oil change package. 6 months later when I attempted to get the 2nd oil change I was told the person who sold me the original package no longer works there and that he inappropriately charged me for the oil changes. As a result there is no record of me ever purchasing the oil change package. I pushed back and was treated like a liar. They reluctantly agreed to change my oil “this time” because my vehicle was already processed. An hour and a half later I got the keys back, no pape... read more
Business response:
We are incredibly sorry to hear about this and even more sorry to disappoint a customer. We want to assure you that your experience is not up to par with the high standards we hold ourselves to. We hope you will give us another chance to make this right. Sincerely, Jody Cruce, VP, 770-410-1111
Disappointed The guy that checked us in was rude and uncaring. The estimate for my repair was unreasonably high - $6000. When he called me to discuss, the other man could not answer questions about the repair other than “thats what the mechanic told him”. I even bought the jeep at Palmer. After this- I get e mails asking me if I want to trade it in. Seems almost coordinated. Disappointing
Business response:
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. I hope you will reach out to me when you have a moment so that I can deal with your concerns in the most suitable way. Sincerely, Jody Cruce, VP, 770-410-1111
Poor service 0 stars because 1 is too much maybe. So far 2 bad experiences with them. 1. I had to deal with some Jeep transmission issues, where one of the guys told me to come back and someone will drive my car around to find out what the issue is. I offered to pay the $100 /hr fee and all that. The appointment was scheduled, and later I got a call back from them telling me to take it to another dealer because they won't do that.... 2. Last week I took it to update the Radio firmware version. I got back in my car and notice... read more
Business response:
We are incredibly sorry to hear about this and even more sorry to disappoint a customer. We'd like to make sure that such mistakes don't happen again. Please give me a call when you have a moment. I'd like to hear all about your concerns and address them in the most suitable way. Sincerely, Jody Cruce, VP, 770-410-1111
Opportunistic selling practices I realize that I am not the normal customer. I wanted a 2020 Jeep Gladiator Rubicon and they had one on the lot with the exact option list in the color I wanted. I also wanted to pay cash. I found it online and while there are five Jeep dealers within an easy drive, Palmer is closest and seems to do a thriving business. I took the truck for a test drive, looked it over and shook Roger’s hand on an agreed upon price. This is when things went south. I was told I had to finance the vehicle, even ... read more
Business response:
I am incredibly distraught to hear about your experience. We pride ourselves in delivering the best possible service to our customers, and I want to assure you this is not a reflection of our high standards of business. Please give me a call when you have a moment, so I can assist you in any way I can. Sincerely, Jody Cruce, VP, 770-410-1111
Unhappy customer I brought car in 2 times for bad tire sensors They still were not replaced! Told tired need to be inflated to 40# Yet when I pulled out they are Inflated to only 34# Sensors still not working!!!
Business response:
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Sincerely, Jody Cruce, VP, 770-410-1111
Not good work Took a month to fix my transmission. I had to pay for the month long rental car that was over $1000.00 Paied to get my oil change and they did not have air pressure filled, I had to fill it myself After they had it for a month the car was dirty and had orange residue on the back left, they did not have the courtesy to clean it. Wish I had gone to another dealer
Business response:
Thank you for bringing this situation to our notice. We'd like to offer our sincerest apologies for any inconvenience we may have caused you. Providing excellent customer service is one of the pillars of our business, and we take your concerns very seriously. If you can give us another chance, we would like to work with you to make this right. Sincerely, Jody Cruce, VP, 770-410-1111
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.6 star rating with 13,607 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is closed now. It will open tomorrow at 9:00 a.m.