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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They cheated my wife and unauthorized work They estimated a spark plug change at $150 when they knew it would well over $400. They performed a rear differential service that was not authorised and then tried to tell me that they authorised it in a text. When I read the texts, there was no indication of request or authorisation. The service agent and manager are both dishonest and tried to cheat my wife. I’ve recovered the cost of the differential but will be seeking additional recovery for the defrauding in the estimate.
Business response:
Hi Tom, I am incredibly sorry to hear about this. We are normally known for our exceptional attention to detail and I regret to hear we missed the mark here. Please contact me when you have a moment, so I can assist you in this matter. Sincerely, Jody Cruce, VP, 770-410-1111
Service Simply could have wiped the calipers when rotating the tires and I would have given top scores. Cleaning the wheels would have been nice too.
Business response:
Thank you for your comments. We will strive to do better. Sincerely, Jody Cruce, VP, 770-410-1111
Dawn is very nice and tries to help Brought car in to get updated software. Waited 2 hours to find out the Tech thought the right software was already installed. 2 days later clock and map went off so called Connect again and was directed to the online place to check for updates. There was the update and I downloaded it to a thumb drive and installed myself. Very unimpressed.
Business response:
We understand your time is valuable, and we would like to offer our sincerest apologies for the experience you had. We will strive to do better. If you have any other comments or concerns please don't hesitate to reach out. Sincerely, Jody Cruce, VP, 770-410-1111
Rude, no paperwork provided This dealership seems to have a cultural issue with being polite to their customers. While I was treated poorly in service my girlfriend went to the waiting room and returned with the first thing she said being how rude the employees are. On top of this the service department did not return parts they replaced upon request, scheduled transmission work when the transmission expert was on vacation, and has not provided paperwork for the last 2 visits. This is probably due to the fact they haven't be... read more
Business response:
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. If you have any other comments or concerns, please don't hesitate to reach out I would be happy to assist you. Sincerely, Jody Cruce, VP, 770-410-1111
Poor visit You sent me an oil change and tire rotation coupon by e-mail for $59.95. So,when I got ready to pay the bill your service lady told me it was $99.48 because I did not bring the coupon. When I got home I looked at the coupon and it says nothing about must bring the coupon. It says my dealer has all the information on service on my vehicle and expires on 11/30/19. I then called your service department and asked for the manager. Your service advisor told me he was gone for the day but took my name and number and said... read more
Business response:
We are incredibly sorry to hear about this and even more sorry to disappoint a customer. We strive to provide all our guests with outstanding service, and we are always distressed to hear we have missed the mark. Please give me a call when you have a moment; I would love the opportunity to discuss this matter with you. Sincerely, Jody Cruce, VP, 770-410-1111
Unprofessional and untrustworthy worst buying experience I have ever had. If it weren’t for the Jeep being a gift for my daughter (who had her heart set on this specific one) I would not have purchased here. Staff was unprofessional (including management). made my wife and kids feel uncomfortable. Sales person was unknowledgeable and pushy. Finance lied about finance rates. Will not recommend. Will never shop here again.
Business response:
Hi Robert, We always aim to deliver a great experience for our customers, and we are deeply troubled to hear about your last visit. We hope you will give us a call when you have a moment, so we can learn more about your experience, and make sure such mistakes do not happen again. Sincerely, Jody Cruce, VP, 770-410-1111
Misrepresents sales price. Dealership proudly flaunted that their prices didn't include dealer/documentation fees, they don't care if it's against the law. The manager was rude and aggressive. They tried to overcharge for tax and when called out on it, adjusted the vehicles price up to compensate.
Business response:
Hello David. I apologize we were not able to come to a deal that met your expectations. Jody Palmer, VP
Typical used car salesman The price online was great but they rip you on a trade in. They gave me 10 for my trade in told me it was only worth 11 then trying to sell it for nearly 14, then act like its killing them to bend any at all on price. If you are cash only you have negotiating power if you don't you are going to get put through it!
Business response:
I am truly sorry to hear about your frustrations during your last visit with us. Your business means a lot to us along with your satisfaction with our services. Sincerely, Jody Cruce, VP, 770-410-1111
Need to be better informed about new vehicles This is not the worst service department - but not the best either. My biggest complaint is they don't seem to be informed about specs on new vehicles. Specifically the JL Wrangler. I took it for an oil change and inquired about the amount of oil that goes into the vehicle. The correct answer is 5 quarts (look it up) but they will argue with you about it being 6 quarts. Please educate the staff. It's pretty frustrating to point out that the owner's manual states a 5 quart capacit... read more
Business response:
Thank you for bringing this to our attention. We always aim to deliver a great experience, and we are genuinely distraught when we miss the mark. We will use the feedback to make us better and to ensure this doesn’t happen again. Sincerely, Jody Cruce, VP, 770-410-1111
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.6 star rating with 13,510 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is closed now. It will open at 9:00 a.m.