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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Poor service and diagnostic work over last few years.... Poor service and diagnostic work over last few years. Won’t be revisiting or owning a Jeep again. Issue wasn’t diagnosed properly while under warranty. Now entire transmission needs to be replaced
Business response:
We are truly sorry for any issues you have had. If you are open to it, we hope you will consider reaching out so that we can discuss your concerns and how we can work to find a resolution. Sincerely, Jody Cruce, VP, 770-410-1111
Terrible Communication Communication was absolutely horrible. Two voicemails and one text directly to the gentleman assigned to me went completely unanswered. They had to order parts but never called to let me know but they did not let me know that the car would not be ready that day. It was only when I called the main number and explained that we wanted to take the car out of town but didn't know when it would be ready did Roberto finally call me back. After the car was picked up, I had a follow up question that again went ... read more
Business response:
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. We will work hard to make sure such mistakes don't happen again. Sincerely, Jody Cruce, VP, 770-410-1111
It took quite a few calls to get someone to actually pick... It took quite a few calls to get someone to actually pick up the phone instead of putting me on hold continuously without saying a word. Then they sent me a reminder that was incorrect date. In person they were very polite. However my issue has not been fixed and I cannot get a return call
Business response:
I am truly sorry to hear about your frustrations. Your business means a lot to us along with your satisfaction with our services. Please give me a call when you have a moment, so I can assist you in getting your car fixed. Sincerely, Jody Cruce, VP, 770-410-1111
Wasn’t honest about how the FCA friends and family... Wasn’t honest about how the FCA friends and family discount. Told me my employer’s discount was better which was NOT true. I am pissed about this and regretting buying here.
Business response:
We're saddened that you experienced anything less than an outstanding car-buying experience. Do you mind calling us when you have a moment? We'd love the opportunity to discuss this matter with you farther. Sincerely, Jody Cruce, VP, 770-410-1111
same problem 13000 miles in jeep - y'all had for two days for a fuse!! Jut got in car this morning, same thing wrong! I cannot be without a car - I am a Realtor.
Business response:
We're so sorry to hear about the experience you had. We understand your time is valuable and we're sorry we missed the mark. We will strive to do better. Sincerely, Jody Cruce, VP, 770-410-1111
Urgent reply required I am very displeased with the service I received from your employees in Your Service Department. Last weekend, on Friday January 3, my car, Renegade Latitude suddenly stop running in a highway and would not restart until 10-15 minutes later. Luckily we were driving next to the shoulder lane, otherwise a horrible accident would have occurred at 70 miles per hour. I was able to return to my house with difficulty, very very slow, and the dashboard i started to indicate that engine needed urgent service as ... read more
Business response:
Hi Yael, we're extremely sorry to hear about the problems you are having with your Renegade. Please give me a call when you have a moment, so I can assist you in any way I can. Sincerely, Jody Cruce, VP, 770-410-1111
Disappointed I purchased my Jeep GC SRT from Palmer and have had several great experiences with service specifically with Neil who I assume recently left Palmer. I recently dropped my car off that morning (@ 8am) with the expectation that I would get a loaner or rental but there were none to be had. Palmer did pay for an Uber to work. Around 2:30-3pm I had heard nothing about status of my vehicle so I texted Palmer Service and they replied that they had not even put my car in the shop yet and it would be the next day before ... read more
Business response:
We're incredibly sorry to hear about your experience and even more sorry to disappoint a customer. We understand your time is valuable, and we will work hard to make sure such mistakes don't happen again. We hope you will give us another chance to make this right. Sincerely, Jody Cruce, VP, 770-410-1111
it was not the best, only ok I am ok with the service but extremely disappointed with JEEP I had had Jeep all my life but since the last 10 last years Jeep has been terrible.
Business response:
We are incredibly sorry to hear you have been dissatisfied with your Jeep. If there is anything we can do for you, please don't hesitate to reach out. Sincerely, Jody Cruce, VP, 770-410-1111
Not satisfied Felt work was done on my car without discussing cost. I think the 50,000 mile service was not what was discussed at the time of drop off. When I discussed this with Winston he said that wasn’t the case and acted too busy to deal with me.
Business response:
Thank you for bringing this to our attention. We are sorry to hear that there was a break down in communication and that we missed the mark during your service visit. We will strive to do better. Sincerely, Jody Cruce, VP, 770-410-1111
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.6 star rating with 13,510 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is closed now. It will open at 9:00 a.m.