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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Unbelievable thieves I have purchased four jeeps from this dealership over the last ten years, and was a loyal customer until this week when I brought my jeep in because my rear tail light was not working. Palmer Dodge diagnosed the problem and determined that I needed a new rear tail light assembly, which they quoted as costing $751 to replace. I questioned this high amount, to which they responded that since I was such a loyal customer, they would do the job for $572, which was the best they could do. I declined their offe... read more
Business response:
I am truly sorry to hear about your frustrations during your last visit with us. Your business means a lot to us along with your satisfaction with our services. Please give me a call when you have a moment, so I can learn more about your experience. Sincerely, Jody Cruce, VP, 770-410-1111
I have had the worst experience here. I bought a new... I have had the worst experience here. I bought a new redeye hellcat that I've had some issues with and these guys, with the exception of a few, are terrible. My brother also bought a trackhawk from palmer. When we got there and the salesman saw us, he handed us off to the youngest salesman there. I'm not assuming this, the younger salesman told us that the original guy was mad because we actually bought a car. While my brother was buying his jeep I saw the redeye and a ... read more
Business response:
Thank you for bringing this to our attention. I am extremely concerned by your review and would like to speak with you to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Jody Cruce, VP, 770-410-1111
They did not complete the recall work, and they failed to... They did not complete the recall work, and they failed to call when the work done was completed. Not a good first time experience. I do not plan to return
Business response:
We always aim to deliver a great experience. We are genuinely distraught when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Sincerely, Jody Cruce, VP, 770-410-1111
Piss poor service. They lied to me about a recall part... Piss poor service. They lied to me about a recall part they had. So they wasted my time as well as their own time. Terrible.
Business response:
We're incredibly sorry to hear about your experience. We're normally known for our exceptional attention to detail, and we're sorry to hear we missed the mark. Sincerely, Jody Cruce, VP, 770-410-1111
Worst Service experience ever. They had my vehicle for 2... Worst Service experience ever. They had my vehicle for 2 days. Once I didn’t immediately agree to pay almost $500 to complete the diagnosis the advisor became rude and Manager David told me I wasn’t worth his time. This isn’t the first time they have tried to rip me off, but it will be the last
Business response:
We always aim to deliver a great experience. We are genuinely distraught when we miss the mark! Thanks for taking the time to bring this to our attention. We hope you will give us a call when you have a moment, so we can learn more about your experience. Sincerely, Jody Cruce, VP, 770-410-1111
Disappointing and Incompetence I think those words some up my visit. I have had problems with my shifter not allowing me to get out of park before. I actually sent it to this dealership. The first time was 4 years after the car was built and this time was 8 years after the recall so I guess that is good. Apparently I am supposed to be happy that the tech stayed late to finish something that he missed on the first inspection. If he was as thorough as I assume you are supposed to be it would have been caught on this first go a... read more
Business response:
I am truly sorry to hear about your frustrations during your last visit with us. Your business means a lot to us along with your satisfaction with our services. Sincerely, Jody Cruce, VP, 770-410-1111
We bought a 50k truck on this place brand new, and added... We bought a 50k truck on this place brand new, and added a bumper to bumper coverage with extended warranty, hopping to never use it because the truck was new, but even before the manufacturer’s warranty was over, i had a issue with a headlight that cost over $1100.00 and I could not get it repaired. So when I friendly asked for a copy of my contract, this “MANAGER” made sure to make me feel very uncomfortable by making jokes about the the situation with the sales p... read more
Business response:
We are very concerned by this review and hope you will provide us with the opportunity to learn more about your experience. Please call us when you have a moment. Sincerely, Jody Cruce, VP, 770-410-1111
After having my car seen, was told I had a faulty... After having my car seen, was told I had a faulty transfer case. Turns out when getting a second opinion that was not the case at all. Palmer failed to find the real issue a faulty wheel bearing. Palmer wanted almost 6k for something not needed. Will not be returning.
Business response:
We're incredibly sorry to hear about your experience. We're normally known for our exceptional attention to detail, and we're disappointed to hear we missed the mark. We will strive to do better. Sincerely, Jody Cruce, VP, 770-410-1111
Ppor communication I chose Palmer Dodge to handle a problem with my wife's van. We made an appointment and I was on time for that appointment. I took advantage of your driver to drop me off at work, about 3 miles away. Your courtesy driver was the highlight of my service. She did great! I had to follow-up on the status of my car the afternoon of the day I dropped it off. (I dropped off at 7:30, called at 2 PM.) I was told that 5 technicians called in sick and they hadn't even looked at my van. "Let me talk to the service bay... read more
Business response:
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. We will strive to do better next time. Sincerely, Jody Cruce, VP, 770-410-1111
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.6 star rating with 13,603 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is closed now. It will open on Monday at 9:00 a.m.