This profile has been claimed by the business owner or representative.
Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Still leaking roof , now out of warranty and they want 1000 The new Jeep roof has leaked from day one , had it in twice over the 4 years to be fixed , now it is out of warranty and now they want $1000 for something that we thought was fixed the second time it was in !!! Their motto is that Jeeps leak .. and just deal with it !
Business response:
I'm sorry to hear about the experience you've had trying to get the roof of your Jeep fixed. I hope you will give me a call when you have a second, so I can learn more about your experience and address your concerns in the most suitable way. Sincerely, Jody Cruce, VP, 770-410-1111
Bad experience Dropped off car to have oil change, service shifter light on, and vent replaced. Didnt hear from anyone for over 24 hrs, I had to call and told car wasnt looked at, would be at least monday (this was friday). When picked car up was told everything was fine. Drove it 2 days later and service shifter light came on again. Took it to another dealership who is now replacing the shifter under warranty. Very disappointed with whole experience
Business response:
Thank you for bringing this to our attention. I sincerely apologize and would like to speak with you to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Jody Cruce, VP, 770-410-1111
Bad customer service and Bad communication I went for a recall (V41) for my 2019 Jeep Wrangler. I called ahead of time to make an appointment and was told i dont need one. They made me wait for 2 hours before telling me they are out of the part and i had to come back to get it done.No one came to inform me. After waiting for 2 hours, i thought to check with the Service Dept and found my car running outside the door(who knows since how long). Bad customer service, Bad communication, Bad experience.
Business response:
Thank you for bringing this situation to our notice. We'd like to offer our sincerest apologies for any inconvenience we may have caused you. Providing excellent customer service is one of the pillars of our business, and we take your concerns very seriously. If you can give us another chance, we would like to work with you to make this right. Sincerely, Jody Cruce, VP, 770-410-1111
3 hours is too long for and Oil Change My service person was great but the fact that it took 3 hours for an oil change and then the service tech over fills the oil and then check engine light comes on and O2 filter goes bad was simply a bad day for everyone. Yes mistakes happen.
Business response:
Hi Jason, we are incredibly sorry to hear about your experience getting an oil change. We strive to provide the best quality of work possible and we hope you will give us another chance to make this right. Sincerely, Jody Cruce, VP, 770-410-1111
Poor Service Came in for tire balance/rotation and oil change. Waited in store. Called to pick up car, only oil change was completed. Totally disregarded my request for the tire balance/rotation.
Business response:
We're so sorry to hear we overlooked the tire balance and rotation on your vehicle while it was in for an oil change. If you could give us another chance we would be grateful for the opportunity to make this right. Sincerely, Jody Cruce, VP, 770-410-1111
Shady dealership. Zero customer service Paid $50k for a used viper. $55k after TTT. Get it home and notice a horrible smell. Found dead mine and mice feces throughout the entire car. I told them I need new carpet that I would try and clean it. I gutted the car cleaned everything with bleach. Replaced the carpet which they made me pay for $500 of it. No luck. So through out the following 2 months I tried several methods. During that time I put lots of work and money into the car. No luck I gave up. I took it to them and the b... read more
Business response:
Jonathan, I apologize I thought you left happy after we last took care of you. Please call me at your convenience. Jody Cruce, GM
Typical Old School Stereotypical Car Dealership Have purchased cars the past seven years from a dealership that epitomizes customer service and completely open and honest. Unfortunately did not have any used cars that met my need for my children so had to go elsewhere and Palmer Dodge reminded me of why I hate car shopping . Questions and concerns were met with answers that were off the cuff with no respect to their validity. and assumed pure stupidity on the part o the customer. Sales management was even worse right out of ... read more
Business response:
Thank you for bringing this situation to our attention. We can assure you this is not a typical situation as we pride ourselves in delivering exceptional service to all our guests. Please do give me a call when you have a moment so I can learn more about your experience and deal with your concerns in the most suitable way. Sincerely, Jody Cruce, VP, 770-410-1111
Lack up front Integrity Initial interaction was good. Issues were only key, missing vacuum parts, scrapes in right side of vehicle, missing headphones. Not the end of the world with the minor issues but would been better if dealer had been up front with those things. As a member of the Air Force integrity it a core value and when you fail to mention those things you are not displaying integrity with buyer. Also when contacting buyer with payments the salesman should discuss warranty information before the buyer meets with th... read more
Business response:
We are incredibly troubled to hear about the experience you had and we would like to extend our deepest apologies. I hope you will give me the opportunity to discuss this matter further with you. Sincerely, Jody Cruce, VP, 770-410-1111
Rambox Alignment While Luis was excellent in his assistance, professionalism and courtesy unfortunately the same can't be said of the actual service technicians. The issue was relatively minor as the passenger side Rambox was difficult to close and required significant pressure to close it. After the service the Rmabox was marginally better although is seems to require significant pressure and much more than the driver side box. Bottom line - customer service agent was excellent and technician service was poor.
Business response:
Thank you for bringing this to our attention. As we pride our selves on delivering exceptional customer service to our guests we are extremely disappointed to hear about your experience. I hope you will give us the opportunity to make this right. Sincerely, Jody Cruce, VP, 770-410-1111
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.6 star rating with 13,510 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is closed now. It will open at 9:00 a.m.