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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Never Again Good staff, work performed seems fine, but awful, reactive manager ruined the experience. This is not a hard-to-please customer situation. He was objectively wrong— and later acknowledged and apologized, but even that was unpleasant. Will never be back — for service or to buy my next Ram.
Business response:
While we are pleased to hear the quality of the work performed was exceptional we are extremely alarmed to hear about the rest of your experience. I hope you will give us a call when you have a moment so we may address your concerns in the most suitable way. Sincerely, Jody Cruce, VP, 770-410-1111
Your Vehicle is Ready, Not Ready My wife brought our 2016 Dodge Durango in to be serviced on 7/23/19 because it was running rough and the check engine light was on. The service department found shorted out ignition coils and spark plugs fouled out. A complete fuel induction service was done at our request too. We were notified the vehicle was repaired and ready to be picked up on 7/31/19, over a week after being dropped off. Moments after paying over $1000.00 for service, the engine light came back on as my wife was driving ... read more
Business response:
Thank you for bringing this situation to our notice. We'd like to offer our sincerest apologies for any inconvenience we may have caused you. Providing excellent customer service is one of the pillars of our business, and we take your concerns very seriously. If you can give us another chance, we would like to work with you to make this right. Sincerely, Jody Cruce, VP, 770-410-1111
Warranty Claim I took my truck in for a transmission warranty claim which I bought the warranty from them when I purchased the truck. Not only did they have my truck over a month plus, but they didn't even fully complete the job or fix it as I'm still having transmission issues. Additionally the service rep Winston would never provide me updates or call back the many times I left a message inquiring about my vehicle. Additionally I emailed Jody Cruce twice as the situation escalated, but NEVER had a response. Very dissatisfi... read more
Business response:
We are extremely sorry to hear about this and even more sorry to disappoint a customer. If you could give me a call when you have a moment, I'd love to hear about all your concerns and address them in the most suitable way. Sincerely, Jody Cruce, VP, 770-410-1111
Don’t recommend service department Employees were rude and not helpful on the phone multiple times with multiple different employees. No one greeted us at the door or acted willing to help at all. Two employees were rolling their eyes at each other and seemed very upset with each other while dealing with customers. They had the keys to the vehicles not sorted correctly. Not to mention very overpriced. Recommend going elsewhere if your car needs servicing!
Business response:
Hi Jessica, we are so sorry to hear that you had anything less than a five star experience. We understand your frustration and hope you will give us the opportunity to learn more about what took place. Sincerely, Jody Cruce, VP, 770-410-1111
Unprofessional Experience I had a horrible experience with this dealership. It’s been over a month since I purchased my used vehicle. Among several cosmetic and mechanical issues that weren’t addressed I also still haven’t received a tag or license plate. The bank I financed the purchase with also just notified me that Palmer Dodge Chrysler Jeep Ram never sent a copy of my title or lien to them, which is going to change my interest rate. When I call to get this resolved I’m cycled through different departments and put on hol... read more
Business response:
We want to extend our sincerest apologies, as we pride ourselves in maintaining the highest quality standards for our customers. We hope you will give us the opportunity to discuss this further with you. Please contact us at your earliest convenience. Sincerely, Jody Cruce, VP, 770-410-1111
My wife was pressured into services she did not understand See above.... Service team was not clear on exactly what recommended items needed ASAP would cost. Items were not needed ASAP. They were rushed... Not available.... And used pressure tactics to pressure a female into purchasing services not needed, not requested. Very questionable business practices.
Business response:
Thank you for your comments. We're sorry to hear about your experience and assure you that this is not a usual occurrence at our business. We hope you will give us the opportunity to make this right. When you have a moment please contact us directly. Sincerely, Jody Cruce, VP, 770-410-1111
Where’s my car?! I went to buy a new Wrangler. I picked one out and negotiated a deal. When it came time to pick the car up, I did a walk around and found a deep scratch on the passenger side rear fender. I told them that I didn’t want to buy a brand new car with a significant scratch. Please swap it out for another one. Unfortunately, there weren’t any other autos with similar options. Therefore, I simply said I wasn’t going to buy the car. The sales manager proposed that they replace the fender and deliver it on Tuesday (t... read more
Business response:
My sincerest apologies for the experience you had. I assure you this isn’t a typical situation and we take your concerns incredibly seriously. Can you please call me when you have a moment? Sincerely, Jody Cruce, VP, 770-410-1111
3 days and backup camera was still not fixed. I scheduled appointment online for 9am on a Monday to fix backup camera, fix squeak in the steering and check issue with shaking when braking. Next day told nothing found wrong with camera or steering, but would lubricate the steering and do an update on camera/Nav. system. Brake pads worn and wear on rotors so agreed to have replaced., although shaking issue occurring before 60000 miles. Called on Wed car is ready.for pickup and backup camera still not working. Charged for steer... read more
Business response:
Thank you for bringing this to our attention. We sincerely apologize, and would like to speak with you to learn more about your experience. Please contact us at your earliest convenience. Sincerely, Jody Cruce, VP, 770-410-1111
Had an appointment but car not looked at until second day Traditionally when you make an appointment that means that a company reserves that time for you. But apparently at this service center appointments are more guidelines or in my case they mean absolutely nothing. I had an appointment to bring my car in, first appointment of the day. I was there right when the service center opened. The check in experience was great, staff was very friendly and knowledgeable. After that though it all went downhill. I did not hear anythi... read more
Business response:
Thank you for letting us know about your experience, Benjamin. We want to apologize for the delay in service, as we know how frustrating the can be. Can you please give us a call when you have a moment? We would like to find out how we can make up for this. Sincerely, Jody Cruce, VP, 770-410-1111
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.6 star rating with 13,510 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is closed now. It will open at 9:00 a.m.