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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After 2 rear differential rebuilds problem is worse than... After 2 rear differential rebuilds problem is worse than originally dropped I was told it was a complete rebuild by the service dept but by the parts list on receipt the carrier assy was not replaced I participated in repair by paying a certain portion and was told I had a 2 year unlimited mileage warrant on rebuild I set and made an appt with district warranty guy who rode with me and pretty much told me he didn’t see any problems and would have to find another 201... read more
Business response:
We're incredibly sorry to hear about your frustrations. Will you please give me a call when you have a moment, so I can assist you in any way I can. Sincerely, Jody Cruce, VP, 770-410-1111
Unnecessary work I came in for an oil change. That's all. But Hiram, the advisor, said it would be 90 minutes for an oil change (which is absurd) and that my vehicle, a 2013 Dodge Durango, needed new plugs at 86,000 miles (which would take just about 2 1//2 hours). This was either a lie or he was mistaken. According to the maintenance schedule, which I reviewed after I got home and became suspicious, is at 48,000 and 96,000 miles. But further, I found paperwork indicating that I had new plugs installed when I brought the veh... read more
Business response:
We're terribly sorry to hear about the frustrations you experienced during your last visit. We're normally known for our exceptional attention to detail. We always aim to deliver a great experience, and we are deeply troubled to hear we missed the mark. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out to us. Sincerely, Jody Cruce, VP, 770-410-1111
Very deceptive and dishonest Took my daughter's 2016 Jeep Wrangler in for an oil change. Hiram Morales called my daughter and said a power steering fluid service was needed and would cost $159.95. I told my daughter to tell him OK as long as I could use a 10% off on vehicle service coupon from the Palmer Dodge website. Hiram said OK. When I go to pick up the jeep, the price is still $159.95. Hiram then proceeds to talk in circles saying the 10% coupon cannot be used because it has a max value of $200. This makes no sense sin... read more
Poor service and diagnostic work over last few years.... Poor service and diagnostic work over last few years. Won’t be revisiting or owning a Jeep again. Issue wasn’t diagnosed properly while under warranty. Now entire transmission needs to be replaced
Business response:
We are truly sorry for any issues you have had. If you are open to it, we hope you will consider reaching out so that we can discuss your concerns and how we can work to find a resolution. Sincerely, Jody Cruce, VP, 770-410-1111
Terrible Communication Communication was absolutely horrible. Two voicemails and one text directly to the gentleman assigned to me went completely unanswered. They had to order parts but never called to let me know but they did not let me know that the car would not be ready that day. It was only when I called the main number and explained that we wanted to take the car out of town but didn't know when it would be ready did Roberto finally call me back. After the car was picked up, I had a follow up question that again went ... read more
Business response:
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. We will work hard to make sure such mistakes don't happen again. Sincerely, Jody Cruce, VP, 770-410-1111
It took quite a few calls to get someone to actually pick... It took quite a few calls to get someone to actually pick up the phone instead of putting me on hold continuously without saying a word. Then they sent me a reminder that was incorrect date. In person they were very polite. However my issue has not been fixed and I cannot get a return call
Business response:
I am truly sorry to hear about your frustrations. Your business means a lot to us along with your satisfaction with our services. Please give me a call when you have a moment, so I can assist you in getting your car fixed. Sincerely, Jody Cruce, VP, 770-410-1111
Wasn’t honest about how the FCA friends and family... Wasn’t honest about how the FCA friends and family discount. Told me my employer’s discount was better which was NOT true. I am pissed about this and regretting buying here.
Business response:
We're saddened that you experienced anything less than an outstanding car-buying experience. Do you mind calling us when you have a moment? We'd love the opportunity to discuss this matter with you farther. Sincerely, Jody Cruce, VP, 770-410-1111
same problem 13000 miles in jeep - y'all had for two days for a fuse!! Jut got in car this morning, same thing wrong! I cannot be without a car - I am a Realtor.
Business response:
We're so sorry to hear about the experience you had. We understand your time is valuable and we're sorry we missed the mark. We will strive to do better. Sincerely, Jody Cruce, VP, 770-410-1111
Urgent reply required I am very displeased with the service I received from your employees in Your Service Department. Last weekend, on Friday January 3, my car, Renegade Latitude suddenly stop running in a highway and would not restart until 10-15 minutes later. Luckily we were driving next to the shoulder lane, otherwise a horrible accident would have occurred at 70 miles per hour. I was able to return to my house with difficulty, very very slow, and the dashboard i started to indicate that engine needed urgent service as ... read more
Business response:
Hi Yael, we're extremely sorry to hear about the problems you are having with your Renegade. Please give me a call when you have a moment, so I can assist you in any way I can. Sincerely, Jody Cruce, VP, 770-410-1111
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.6 star rating with 13,603 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is closed now. It will open on Monday at 9:00 a.m.