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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very bad oil change experience I purchased a 3 oil change package. 6 months later when I attempted to get the 2nd oil change I was told the person who sold me the original package no longer works there and that he inappropriately charged me for the oil changes. As a result there is no record of me ever purchasing the oil change package. I pushed back and was treated like a liar. They reluctantly agreed to change my oil “this time” because my vehicle was already processed. An hour and a half later I got the keys back, no pape... read more
Business response:
We are incredibly sorry to hear about this and even more sorry to disappoint a customer. We want to assure you that your experience is not up to par with the high standards we hold ourselves to. We hope you will give us another chance to make this right. Sincerely, Jody Cruce, VP, 770-410-1111
Disappointed The guy that checked us in was rude and uncaring. The estimate for my repair was unreasonably high - $6000. When he called me to discuss, the other man could not answer questions about the repair other than “thats what the mechanic told him”. I even bought the jeep at Palmer. After this- I get e mails asking me if I want to trade it in. Seems almost coordinated. Disappointing
Business response:
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. I hope you will reach out to me when you have a moment so that I can deal with your concerns in the most suitable way. Sincerely, Jody Cruce, VP, 770-410-1111
Poor service 0 stars because 1 is too much maybe. So far 2 bad experiences with them. 1. I had to deal with some Jeep transmission issues, where one of the guys told me to come back and someone will drive my car around to find out what the issue is. I offered to pay the $100 /hr fee and all that. The appointment was scheduled, and later I got a call back from them telling me to take it to another dealer because they won't do that.... 2. Last week I took it to update the Radio firmware version. I got back in my car and notice... read more
Business response:
We are incredibly sorry to hear about this and even more sorry to disappoint a customer. We'd like to make sure that such mistakes don't happen again. Please give me a call when you have a moment. I'd like to hear all about your concerns and address them in the most suitable way. Sincerely, Jody Cruce, VP, 770-410-1111
Opportunistic selling practices I realize that I am not the normal customer. I wanted a 2020 Jeep Gladiator Rubicon and they had one on the lot with the exact option list in the color I wanted. I also wanted to pay cash. I found it online and while there are five Jeep dealers within an easy drive, Palmer is closest and seems to do a thriving business. I took the truck for a test drive, looked it over and shook Roger’s hand on an agreed upon price. This is when things went south. I was told I had to finance the vehicle, even ... read more
Business response:
I am incredibly distraught to hear about your experience. We pride ourselves in delivering the best possible service to our customers, and I want to assure you this is not a reflection of our high standards of business. Please give me a call when you have a moment, so I can assist you in any way I can. Sincerely, Jody Cruce, VP, 770-410-1111
Unhappy customer I brought car in 2 times for bad tire sensors They still were not replaced! Told tired need to be inflated to 40# Yet when I pulled out they are Inflated to only 34# Sensors still not working!!!
Business response:
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Sincerely, Jody Cruce, VP, 770-410-1111
Not good work Took a month to fix my transmission. I had to pay for the month long rental car that was over $1000.00 Paied to get my oil change and they did not have air pressure filled, I had to fill it myself After they had it for a month the car was dirty and had orange residue on the back left, they did not have the courtesy to clean it. Wish I had gone to another dealer
Business response:
Thank you for bringing this situation to our notice. We'd like to offer our sincerest apologies for any inconvenience we may have caused you. Providing excellent customer service is one of the pillars of our business, and we take your concerns very seriously. If you can give us another chance, we would like to work with you to make this right. Sincerely, Jody Cruce, VP, 770-410-1111
“Express Oil Change” Pull into the express oil change area for the first oil change and tire rotation. I am told that i am the 2nd car. An hour and a half later.... truck is ready. Buy full synthetic oil and service sticker says come back in 5000 miles.
Business response:
Thank you for the review. I'm sorry to see we did not exceed your expectations. We will strive to do better. Sincerely, Jody Cruce, VP, 770-410-1111
Watch out ! For Hidden charges and bad financing terms Found my perfect jeep online. Lee , in the sales department did a good job with the negotiations of the sale. The finance department at best is shady with hidden charges, fees not on first bill of sale when negotiating and they offer bad financing rates and terms. When asking questions , DJ talks down to you as if your questions are not important. I have excellent credit , and requested Jeep/ Chrysler current financing, ( we currently have low interest rate Ford and Infi... read more
Business response:
We are incredibly sorry to hear about this and even more sorry to disappoint a customer. I hope you will reach out to me when you have a moment. I would love to try and help you get into the vehicle of your dreams. Sincerely, Jody Cruce, VP, 770-410-1111
Difficult to deal with Everything take too much time , and not competitively priced and not following up on the status of the work no detailed explanation why the warranty is not honored had to elevate the cases etc not pleasant experience
Business response:
We always aim to deliver a great experience and we are genuinely distraught when we miss the mark. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Sincerely, Jody Cruce, VP, 770-410-1111
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.6 star rating with 13,510 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is closed now. It will open at 9:00 a.m.