This profile has been claimed by the business owner or representative.
Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Piss poor service. They lied to me about a recall part... Piss poor service. They lied to me about a recall part they had. So they wasted my time as well as their own time. Terrible.
Business response:
We're incredibly sorry to hear about your experience. We're normally known for our exceptional attention to detail, and we're sorry to hear we missed the mark. Sincerely, Jody Cruce, VP, 770-410-1111
Worst Service experience ever. They had my vehicle for 2... Worst Service experience ever. They had my vehicle for 2 days. Once I didn’t immediately agree to pay almost $500 to complete the diagnosis the advisor became rude and Manager David told me I wasn’t worth his time. This isn’t the first time they have tried to rip me off, but it will be the last
Business response:
We always aim to deliver a great experience. We are genuinely distraught when we miss the mark! Thanks for taking the time to bring this to our attention. We hope you will give us a call when you have a moment, so we can learn more about your experience. Sincerely, Jody Cruce, VP, 770-410-1111
Disappointing and Incompetence I think those words some up my visit. I have had problems with my shifter not allowing me to get out of park before. I actually sent it to this dealership. The first time was 4 years after the car was built and this time was 8 years after the recall so I guess that is good. Apparently I am supposed to be happy that the tech stayed late to finish something that he missed on the first inspection. If he was as thorough as I assume you are supposed to be it would have been caught on this first go a... read more
Business response:
I am truly sorry to hear about your frustrations during your last visit with us. Your business means a lot to us along with your satisfaction with our services. Sincerely, Jody Cruce, VP, 770-410-1111
We bought a 50k truck on this place brand new, and added... We bought a 50k truck on this place brand new, and added a bumper to bumper coverage with extended warranty, hopping to never use it because the truck was new, but even before the manufacturer’s warranty was over, i had a issue with a headlight that cost over $1100.00 and I could not get it repaired. So when I friendly asked for a copy of my contract, this “MANAGER” made sure to make me feel very uncomfortable by making jokes about the the situation with the sales p... read more
Business response:
We are very concerned by this review and hope you will provide us with the opportunity to learn more about your experience. Please call us when you have a moment. Sincerely, Jody Cruce, VP, 770-410-1111
After having my car seen, was told I had a faulty... After having my car seen, was told I had a faulty transfer case. Turns out when getting a second opinion that was not the case at all. Palmer failed to find the real issue a faulty wheel bearing. Palmer wanted almost 6k for something not needed. Will not be returning.
Business response:
We're incredibly sorry to hear about your experience. We're normally known for our exceptional attention to detail, and we're disappointed to hear we missed the mark. We will strive to do better. Sincerely, Jody Cruce, VP, 770-410-1111
Ppor communication I chose Palmer Dodge to handle a problem with my wife's van. We made an appointment and I was on time for that appointment. I took advantage of your driver to drop me off at work, about 3 miles away. Your courtesy driver was the highlight of my service. She did great! I had to follow-up on the status of my car the afternoon of the day I dropped it off. (I dropped off at 7:30, called at 2 PM.) I was told that 5 technicians called in sick and they hadn't even looked at my van. "Let me talk to the service bay... read more
Business response:
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. We will strive to do better next time. Sincerely, Jody Cruce, VP, 770-410-1111
After 2 rear differential rebuilds problem is worse than... After 2 rear differential rebuilds problem is worse than originally dropped I was told it was a complete rebuild by the service dept but by the parts list on receipt the carrier assy was not replaced I participated in repair by paying a certain portion and was told I had a 2 year unlimited mileage warrant on rebuild I set and made an appt with district warranty guy who rode with me and pretty much told me he didn’t see any problems and would have to find another 201... read more
Business response:
We're incredibly sorry to hear about your frustrations. Will you please give me a call when you have a moment, so I can assist you in any way I can. Sincerely, Jody Cruce, VP, 770-410-1111
Unnecessary work I came in for an oil change. That's all. But Hiram, the advisor, said it would be 90 minutes for an oil change (which is absurd) and that my vehicle, a 2013 Dodge Durango, needed new plugs at 86,000 miles (which would take just about 2 1//2 hours). This was either a lie or he was mistaken. According to the maintenance schedule, which I reviewed after I got home and became suspicious, is at 48,000 and 96,000 miles. But further, I found paperwork indicating that I had new plugs installed when I brought the veh... read more
Business response:
We're terribly sorry to hear about the frustrations you experienced during your last visit. We're normally known for our exceptional attention to detail. We always aim to deliver a great experience, and we are deeply troubled to hear we missed the mark. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out to us. Sincerely, Jody Cruce, VP, 770-410-1111
Very deceptive and dishonest Took my daughter's 2016 Jeep Wrangler in for an oil change. Hiram Morales called my daughter and said a power steering fluid service was needed and would cost $159.95. I told my daughter to tell him OK as long as I could use a 10% off on vehicle service coupon from the Palmer Dodge website. Hiram said OK. When I go to pick up the jeep, the price is still $159.95. Hiram then proceeds to talk in circles saying the 10% coupon cannot be used because it has a max value of $200. This makes no sense sin... read more
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.6 star rating with 13,510 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is closed now. It will open at 9:00 a.m.