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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
“Express Oil Change” Pull into the express oil change area for the first oil change and tire rotation. I am told that i am the 2nd car. An hour and a half later.... truck is ready. Buy full synthetic oil and service sticker says come back in 5000 miles.
Business response:
Thank you for the review. I'm sorry to see we did not exceed your expectations. We will strive to do better. Sincerely, Jody Cruce, VP, 770-410-1111
Watch out ! For Hidden charges and bad financing terms Found my perfect jeep online. Lee , in the sales department did a good job with the negotiations of the sale. The finance department at best is shady with hidden charges, fees not on first bill of sale when negotiating and they offer bad financing rates and terms. When asking questions , DJ talks down to you as if your questions are not important. I have excellent credit , and requested Jeep/ Chrysler current financing, ( we currently have low interest rate Ford and Infi... read more
Business response:
We are incredibly sorry to hear about this and even more sorry to disappoint a customer. I hope you will reach out to me when you have a moment. I would love to try and help you get into the vehicle of your dreams. Sincerely, Jody Cruce, VP, 770-410-1111
Difficult to deal with Everything take too much time , and not competitively priced and not following up on the status of the work no detailed explanation why the warranty is not honored had to elevate the cases etc not pleasant experience
Business response:
We always aim to deliver a great experience and we are genuinely distraught when we miss the mark. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Sincerely, Jody Cruce, VP, 770-410-1111
They cheated my wife and unauthorized work They estimated a spark plug change at $150 when they knew it would well over $400. They performed a rear differential service that was not authorised and then tried to tell me that they authorised it in a text. When I read the texts, there was no indication of request or authorisation. The service agent and manager are both dishonest and tried to cheat my wife. I’ve recovered the cost of the differential but will be seeking additional recovery for the defrauding in the estimate.
Business response:
Hi Tom, I am incredibly sorry to hear about this. We are normally known for our exceptional attention to detail and I regret to hear we missed the mark here. Please contact me when you have a moment, so I can assist you in this matter. Sincerely, Jody Cruce, VP, 770-410-1111
Service Simply could have wiped the calipers when rotating the tires and I would have given top scores. Cleaning the wheels would have been nice too.
Business response:
Thank you for your comments. We will strive to do better. Sincerely, Jody Cruce, VP, 770-410-1111
Dawn is very nice and tries to help Brought car in to get updated software. Waited 2 hours to find out the Tech thought the right software was already installed. 2 days later clock and map went off so called Connect again and was directed to the online place to check for updates. There was the update and I downloaded it to a thumb drive and installed myself. Very unimpressed.
Business response:
We understand your time is valuable, and we would like to offer our sincerest apologies for the experience you had. We will strive to do better. If you have any other comments or concerns please don't hesitate to reach out. Sincerely, Jody Cruce, VP, 770-410-1111
Rude, no paperwork provided This dealership seems to have a cultural issue with being polite to their customers. While I was treated poorly in service my girlfriend went to the waiting room and returned with the first thing she said being how rude the employees are. On top of this the service department did not return parts they replaced upon request, scheduled transmission work when the transmission expert was on vacation, and has not provided paperwork for the last 2 visits. This is probably due to the fact they haven't be... read more
Business response:
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. If you have any other comments or concerns, please don't hesitate to reach out I would be happy to assist you. Sincerely, Jody Cruce, VP, 770-410-1111
Poor visit You sent me an oil change and tire rotation coupon by e-mail for $59.95. So,when I got ready to pay the bill your service lady told me it was $99.48 because I did not bring the coupon. When I got home I looked at the coupon and it says nothing about must bring the coupon. It says my dealer has all the information on service on my vehicle and expires on 11/30/19. I then called your service department and asked for the manager. Your service advisor told me he was gone for the day but took my name and number and said... read more
Business response:
We are incredibly sorry to hear about this and even more sorry to disappoint a customer. We strive to provide all our guests with outstanding service, and we are always distressed to hear we have missed the mark. Please give me a call when you have a moment; I would love the opportunity to discuss this matter with you. Sincerely, Jody Cruce, VP, 770-410-1111
Unprofessional and untrustworthy worst buying experience I have ever had. If it weren’t for the Jeep being a gift for my daughter (who had her heart set on this specific one) I would not have purchased here. Staff was unprofessional (including management). made my wife and kids feel uncomfortable. Sales person was unknowledgeable and pushy. Finance lied about finance rates. Will not recommend. Will never shop here again.
Business response:
Hi Robert, We always aim to deliver a great experience for our customers, and we are deeply troubled to hear about your last visit. We hope you will give us a call when you have a moment, so we can learn more about your experience, and make sure such mistakes do not happen again. Sincerely, Jody Cruce, VP, 770-410-1111
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.6 star rating with 13,607 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is closed now. It will open tomorrow at 9:00 a.m.