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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great experience Recommend Luis. Excellent communication. Vehicle finished on time and warranty repair was effective. R e c o m m e n d l u I s
Business response:
We're so glad Luis was able to get you in and out of the shop in no time at all! We hope to see you again next time!
They don't seem to want more business It's like this dealership doesn't want people's money. It's bizarre! I have purchased a vehicle here and have taken vehicles in for service for a number of years. But for the second time now over the past six months, I have tried to schedule something with their service department and been told that they are "so slammed" that I will have to leave my vehicle for up to three days! Both times I tried to get service it was for something pretty easy. The latest request was to have them check ... read more
Business response:
Thank you for bringing this situation to our notice. We'd like to offer our sincerest apologies for any inconvenience we may have caused you. Providing excellent customer service is one of the pillars of our business, and we take your concerns very seriously. Sincerely, Jody Cruce, VP, 770-410-1111
3 strikes and out It is a long story, but work under 3year/36,000 mi started in 2018, again in early 2019 and now in Sept 2019...aprox 12 days total in their shop and they still have not fixed the issue (driver seat heat) saying it works normal! The Mgr of the svc dept has not responded either to a detailed complaint...maybe he is researching the 3 svc activities on this vehicle...maybe not...time will tell.
Business response:
Thank you for the review. I'm sorry to hear you have had such a frustrating experience, but I appreciate you bringing this issue to my attention. If you wanted to give me a call when you have a moment, I would be happy to assist you with this issue. Sincerely, Jody Cruce, VP, 770-410-1111
Service 9.18.2019 My experience at Palmer Dodge Chrysler Jeep Ram on 9.18.2019 (drop off day) (Pick-up 9.23.2019) was very poor. Service Manager was not helpful or professional. I brought my Ram for service (under warranty) there was a discrepancy on a "shop fee" and I was unable to get the service manager to return my call. I came to pick up my truck and the service manager didn't even acknowledge me or attempt to see what the issue was. It was not a great experience. I also told the service advisor that my truck had a vibr... read more
I feel robbed. The car was driving perfectly fine. We took it in for a tempt light that came on when AC was on and the car was idling. After keeping the car for 3 days and not hearing back - I called. Mechanics were gone for the day at 4:30pm and no diagnosis had been made. I get a call first thing in the am to let me know the master cylinder had gone bad. I was Charged 500 to diagnose after chip didn't reveal a problem. Then was told the master cylinder needed replacing........ Car had just run out of warranty this year. We... read more
Business response:
Although we are pleased to hear you had a lovely experience with Neil once our technicians were able to diagnose your Jeep we're sorry you had to replace your master cylinder at 40K miles. Sincerely, Jody Cruce, VP, 770-410-1111
Service center is awful Will never go back I went this past week and they wanted to charge $400.51 for a battery and to reset the modules. I went to pep boys right down the street they did it all for $177 with a three year warranty!
Business response:
We're are extremely sorry to hear about your experience and even more sorry to disappoint a customer. Sincerely, Jody Cruce, VP, 770-410-1111
Not a happy customer Salesman was great, very friendly. However 3 days after my purchase the check engine light came on, with a stored code for a number 6 injector failure. Contacted Dan, he said take it to the nearest BMW and see what the problem was. Called him from the dealer told him the injector had to be replaced. He said he would talk to whoever, never got back with me while I waited at the dealer so I left the car for repairs. Fast forward to picking it up, never heard what to do so I paid the bill, over 900 dollars,... read more
Business response:
Thank you for bringing this to our attention. We would like to personally apologize for the inconvenience, and hope you will give us another chance. Please give us a call when you have a moment. Sincerely, Jody Cruce, VP, 770-410-1111
Not A Fan This wasn't the ideal experience. Hard sale on a oil change package and when I refused I got attitude. When I came to pick up my truck, they lost my key and filed my paperwork under the wrong name. Took them 20 minutes to find my key. They are not organized or timely in my opinion.
Business response:
We are so sorry for this oversight, and we apologize for any inconvenience. We understand your frustration and hope to work with you to make this right, as our team takes your concerns incredibly seriously. Sincerely, Jody Cruce, VP, 770-410-1111
Oil change took 90 minutes when they quoted it would take 45 I got to the dealer at 2:20 which is supposed to be the slow time after lunch before after work crowd my rep said it would take 45 min . They texted 90 min later saying car was ready . My rep said sorry she was busy with a warranty issue. Do my car was ready but no one else could text me ? Then when I got in my car my drivers side arm rest was covered in black grease. I keep my interior clean because it is dove grey . I did not appreciate that I had to clean my car... read more
Business response:
We'd like to start out by offering our deepest apologies for the experience you had. We pride ourselves in delivering exceptional service and we can assure you this was not a typical situation. We hope you will give us the opportunity to make this right. Sincerely, Jody Cruce, VP, 770-410-1111
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.6 star rating with 13,510 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is closed now. It will open at 9:00 a.m.