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Pearson Toyota
- Automotive
About this business
Here at Pearson Toyota, it is our mission to be the automotive home of drivers in the Newport News, VA area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Speaking of new Toyota models, you have your pick of our showroom. Our local dealership keeps a great stock of used cars, trucks, and SUVs in inventory. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other dealership in Newport News.
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
"Service" Awesome service. Was having issues with our brakes and they got us right in to check out what was going on... Very happy with this service dept.
Business response:
Thanks so much for taking the time to share your feedback with us, Vicky! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Regards, Pearson Toyota Team
"Service with a smile..." The service advisor has always been careful to review what has been done during pervious visits to insure no duplication of effort... Always gives good estimated costs before the visit... Follows the required work closely to ensure correct type of oil, etc...
Business response:
It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Pearson Toyota, we value our customers and we look forward to seeing you on your next visit. Regards, Pearson Toyota Team
"Service department" From the moment I drove in I was treated politely and courteously. I was attended by Mr Garcias with the utmost of customer satisfaction. My car was serviced quickly and Mr Garcias kept me informed of work done and saw me out, ensuring all was well. Old fashion customer service! Thank you.
Business response:
Thanks for the kudos, Winston. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Regards, Pearson Toyota Team
"Customer service " Customer service was one of the best around, I was in an out. Gave me a great trade in for my vehicle as well. Thank you!
Business response:
Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service. Don't hesitate to reach out if you have any further questions or needs. Regards, Pearson Toyota Team
"no problems" I am retired and drive very little-----Pearson keeps me confident that my car is in prime condition......2009 Prius.........less than 29,000 mi.
Business response:
Thank you for taking the time to share your feedback. Each employee is a valued member of the Pearson Toyota team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Regards, Pearson Toyota Team
"State Inspection plus 70,000 mile maintenance" Chris was at the top of his game as usual. He is definitely an asset to Butch and the gang. There is a Toyota dealership closer to my residence, but I drive a little further to be serviced at Pearson.
Business response:
We sincerely appreciate your feedback. Each employee is a valued member of the Pearson Toyota team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Regards, Pearson Toyota Team
"2016 Camry" We had an awesome experience at Pearson Toyota. Our saleswoman Celeste Cooke was very knowledgeable and willing to answer all of our questions. If there were any technical questions that she did not know the answer to, she was able to find the right resource person to answer them. We test drove two different Camry models and ended up purchasing the V6 model. We were able to get in and out while our 5 year old was at school. All of the staff at Pearson Toyota were more than accommodating. They were able to addres... read more
Business response:
Amber, thanks so much for this 5-star review about your service experience! We always enjoy hearing from our customers. I am pleased to hear that our team has consistently been helpful and accommodating during your visits. Our goal is to provide quality customer care, and I am glad to hear that our team has shown you their commitment to this. We hope to work with you again in the future for any of your automotive needs! Regards, Pearson Toyota Team
"Always have great service " I drive a lot for work so I'm literally at the dealership every other month to get my car serviced. I have worked with probably most if not all of the service people and have never had an issue. Definitely a great place to take my vehicle. They don't try to sell me services I don't need and prices are comparable with the rest of the area. Overall they do a wonderful job.
Business response:
Thank you for taking the time to write this great review. It is wonderful to hear that our staff at Pearson Toyota was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions about the work that was done please feel free to contact us. Regards, Pearson Toyota Team
"Service" The service advisor takes the time to explain the service provided, the results of items inspected and answer questions...all in a professional matter. I have no reason to seek service elsewhere. Service has always been provided in a timely matter.
Business response:
Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. and if you haven't already, follow us on Facebook for access to exclusive content! Regards, Pearson Toyota Team
Frequently asked questions about Pearson Toyota
How is Pearson Toyota rated?
Pearson Toyota has a 4.9 star rating with 1,937 reviews.
When is Pearson Toyota open?
Pearson Toyota is closed now. It will open tomorrow at 9:00 a.m.