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Pearson Toyota
- Automotive
About this business
Here at Pearson Toyota, it is our mission to be the automotive home of drivers in the Newport News, VA area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Speaking of new Toyota models, you have your pick of our showroom. Our local dealership keeps a great stock of used cars, trucks, and SUVs in inventory. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other dealership in Newport News.
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
"Oil and Filter change" I made first available early Appointment for my Tacoma's Oil and Filter change. They performed the services and had me in and out within an hour.
Business response:
Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Regards, Pearson Toyota Team
"awesome, class act!!!" As a service advisor myself there are things I look for in an advisor and my advisor Jose has them all. Very professional, class act and a benefit to your team!!!!
Business response:
Thank you for taking the time to write this great review. It is wonderful to hear that our staff at Pearson Toyota was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions about the work that was done please feel free to contact us. Regards, Pearson Toyota Team
"They made us an offer we could not refuse! " We had made up our mind to just keep our old Toyota truck and just fix it up some more but .......... well we are happy with our decision to trade it in. Celeste Cooke was very good to deal with. No pressure. Got the truck we wanted in the color we wanted.
Business response:
Mitch, it is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Pearson Toyota. Thank you so much for your business and please let us know if there's anything else we can do for you. Regards, Pearson Toyota Team
"Great" Had a wonderful experience buying my car from Pearson. This is the second vehicle I have bought from them. Both times the sales staff was fantastic. I have also had several service appointments over the years and they always are quick and pleasant.
Business response:
Thank you for taking the time to write this great review. It is wonderful to hear that our staff at Pearson Toyota was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions about the work that was done please feel free to contact us. Regards, Pearson Toyota Team
"Outstanding Service" Received the vehicle I wanted with little or no pressure to buy. All the staff I interacted with were friendly and helpful. It was an enjoyable experience.
Business response:
Thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a remarkable experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Regards, Pearson Toyota Team
"Overall great experience." Overall I had a great experience with Pearson, however there was one issue with my car that I identified shortly after leaving (the fluids weren't topped off, I did however have a full tank of gas) but other than that one issue, my experience has been great 4/5 stars!
Business response:
We are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Pearson Toyota, we value our customers and we look forward to seeing you on your next visit. Regards, Pearson Toyota Team
"Always end up paying more than expected!" No doubt that the service rep (Larry) was awesome and very professional. But it never fails that going for a regular service I end up paying almost triple of what I was told the required service would cost.
Business response:
Thank you so much for your review. Hopefully we were able to keep your Toyota performimg at top efficency for years to come. Larry is a welcome addition to our staff and he will be happy to help you with all of your automotive needs.
"First Time Visit - Very Impressed" I had a tight deadline (State Inspection about to expire) and a sick person at home, so I could not be away from home very long. I used the web to get a 7:30am appointment and confirmed it by phone. When I arrived the following morning, at 7:30 sharp the service door opened and the staff was ready to help customers. My Service Rep, Jeff Neise was courteous and professional and took extra time, since I was a "first time" customer, to explain the Person procedures to me and to answer my ques... read more
Business response:
We appreciate your marvelous feedback, Lin. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Thanks again. Regards, Pearson Toyota Team
"Excellent service" I received the car I wanted at a fair price with excellent financing and efficiency of service. The personal were pleasant, accommodating, knowledgeable, and helpful
Business response:
Thanks so much for this 5-star review about your service experience! We always enjoy hearing from our customers. I am pleased to hear that our team has consistently been helpful and accommodating during your visits. Our goal is to provide quality customer care, and I am glad to hear that our team has shown you their commitment to this. We hope to work with you again in the future for any of your automotive needs! Regards, Pearson Toyota Team
Frequently asked questions about Pearson Toyota
How is Pearson Toyota rated?
Pearson Toyota has a 4.9 star rating with 1,937 reviews.
When is Pearson Toyota open?
Pearson Toyota is open now. It will close at 7:00 p.m.