This profile has been claimed by the business owner or representative.
Pearson Toyota
- Automotive
About this business
Here at Pearson Toyota, it is our mission to be the automotive home of drivers in the Newport News, VA area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Speaking of new Toyota models, you have your pick of our showroom. Our local dealership keeps a great stock of used cars, trucks, and SUVs in inventory. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other dealership in Newport News.
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
"Honest and reliable" I bought my Matrix at Pearson eleven years ago and have had it serviced there ever since. The advice and recommendations about my car are practical and I am not left feeling like I've been sold something unnecessarily.
Business response:
Maggie, we appreciate the time it took for you to assign our dealership with such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, The Pearson Toyota Team
"Professional, Courteous, Timely " Everyone involved was helpful and knowledgeable. Chris G and the whole gold team did a great job; from diagnostics to completing the job all in one day.
Business response:
Thank you for leaving us this great review. We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future! Take care. Sincerely, The Pearson Toyota Team
"Very good service ." The dealership is very efficient . Mr Jeff Neise , the service manager , is very helpful and accomodating . I had no problem so far with this dealership .
Business response:
Thank you for your review, Amr. We're glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Pearson Toyota Team
"Warranty work" I received a recall notice for my 2005 Tacoma. The dealership, and Chris Guimond were helpful in getting the repairs completed quickly. All my questions were answered to my satisfaction.
Business response:
Mark, we are truly grateful for this awesome review! We are thrilled that Chris was able to take care of you. He is a great asset to our team and we appreciate him providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Like us on Facebook for service specials! Regards, Pearson Toyota Team
"Thank you for what you do." The sales team, management, and service team have always responded to my needs in a timely manner, I have gladly recommended Pearson to others looking to buy a car.
Business response:
We appreciate your feedback, Stan. We always strive to provide the utmost in quality and customer satisfaction, and we are happy to hear that our sales and service teams were able to meet your needs in a timely manner. We look forward to assisting you with your future sales and service needs. Regards, Pearson Toyota Team
"Awesome car repair service!!!" Chris Guimond was the best service advisor during my recent car repair!!! He conveyed both concern and expertise as he discussed my situation. He was able to get my engine fixed with the least possible expense. I appreciate that Toyota prioritizes customer experience this way. Thank you!
Business response:
Kathleen, thank you for the awesome feedback! You're right, Chris is an excellent service advisor and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. We thank you again and be sure to like us on Facebook to catch the latest service specials! Best regards, Pearson Toyota Team
"Schedule Service Visit (105K)" Brought my 2005 Avalon Limited in for its 105K service. I was promptly met by one of the attendants who directed me to my long-time service advisor, Heather. Because of the time of day (mid-afternoon) and the time required to perform the service I decided to leave the car overnight. At around 6pm, Heather called to let me know that the car was ready and could be picked up at any time, which I decided to do the next day. In addition to the service, I was provided a free basic car wash.
Business response:
Thank you for your outstanding rating of our service department, Mike. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write the review. It really matters to our dealership! Regards, Pearson Toyota Team
"2003 Toyota Sequioa" Courtesy at Best! Service done as requested. Recommendations were right on. Facility clean and friendly environment. My vehicle was ready on time. Jeff Neise the service advisor was very courteous & apologetic for slight delay.
Business response:
We appreciate your marvelous feedback, Nello. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Jeff is a great asset and we're thankful to have him on our team. Please come see us for any future needs! Thanks again. Regards, Pearson Toyota Team
"Superb!" This was our first buying experience at Pearson Toyota and we were not disappointed. All of the staff, including management was very welcoming and made the buying experience a pleasant one. I would not hesitate to recommend Pearson Toyota to friends and family! We would like to give a special shout out to Celeste Cooke our sales person...she was awesome! She definitely made our first experience with Pearson Toyota a good one--she was very knowledgeable on the vehicle we purchased and was happy to answer any questio... read more
Business response:
It was a pleasure to read about your first buying experience. Congratulations on your new car! It's delightful to know that we were able to provide you with such a pleasant experience. Thank you for taking the time to write this outstanding review. We look forward to seeing you again in the future! Regards, Pearson Toyota Team
Frequently asked questions about Pearson Toyota
How is Pearson Toyota rated?
Pearson Toyota has a 4.9 star rating with 1,937 reviews.
When is Pearson Toyota open?
Pearson Toyota is open now. It will close at 7:00 p.m.