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Pearson Toyota
- Automotive
About this business
Here at Pearson Toyota, it is our mission to be the automotive home of drivers in the Newport News, VA area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Speaking of new Toyota models, you have your pick of our showroom. Our local dealership keeps a great stock of used cars, trucks, and SUVs in inventory. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other dealership in Newport News.
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
"Professional and courteous dealership" Pearson is a quality dealership with very knowledgeable salespeople and very professional staff. This is my second purchase from Pearson and would buy there again. Very happy with my purchase and buying experience.
Business response:
Thank you so much for taking the time to write this review. I'm very happy to hear about your positive experience at Pearson Toyota. Congratulations on the new vehicle! If you have any further needs, do not hesitate to come back in for a visit. Also, we have a lot of great content and special deals online, so be sure to check our Facebook page. Regards, Pearson Toyota Team
"Best place for my 4 Runner service." Personal service, comfortable waiting area. Work well with customer to work needed service around budget. I always feel the service received is honest and appropriate to the recommended time for service. I have recommended Chris G and his team to friends.
Business response:
Thank you for visiting our service department and for leaving the kind words, Judy. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Regards, Pearson Toyota Team
"Found just what we were looking for" Excellent customer service. We came in late in the day after several frustrating visits to other dealers looking for a pre-owned vehicle. The team stayed late and worked with us. We drove home with just the right vehicle. Hank, James, and the general sales manager, Marty were fabulous to work with. Thank you for the great service.
Business response:
Thank you for leaving us this review. We are very happy to hear that we could help get you set up with the perfect new car for you. If there is anything more we can do for you please feel free to come back and see Pearson Toyota any time! Take care. Regards, Pearson Toyota Team
"Excellent " Excellent service. I would recommend my family and friends to go there. The technicians are very knowledgeable of the vehicle. They knew exactly what I needed. I don't feel like I was over charged for the work. Chris was very friendly and honest. Honesty is very important to me.
Business response:
Linda, thank you for sharing this great feedback with us. We feel our service department is what makes Pearson Toyota special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Regards, Pearson Toyota Team
"Change sensor to fix check engine light" Chris G. scheduled the repair to suit my schedule and was very courteous with checking me in and advising me on the progress of the repair. I have done business with your dealership since I purchased my first Toyota Corolla in 1986 and have stuck with the Gold team because I received good service with Lynn Koger, Chris Capps and Chris G. I was very disappointed when you let Mike Castellow get away from Denbigh Toyota and go to Charles Barker, but I stayed with your shop. I will be ba... read more
Business response:
Thank you so much for taking the time to write such great feedback, Robert. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that the staff was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Regards, Pearson Toyota Team
"service for safety recall notice" used Pearson Toyota for service for the first time on my Toyota due to a recall notice in the mail. The service department is setup great. Pull in and you are met by very professional and friendly staff. I waited for the service to be done and the accomodations were terrific. This dealership seems to be run very professionaly and by some very nice people. Thanks.
Business response:
Thank you for writing about your visit with us, John! I am happy to hear that the team was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Be sure to check us out on Facebook -- we offer exclusive specials for our likers. Regards, Pearson Toyota Team
"Car Service." My car went in for a State Inspection and tire rotation. Everything went as planned, 1 hour from start to finish. Very nice people in all departments. Work done correctly and wheel nut were even torqued to specs.
Business response:
Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Please follow us on Facebook for access to exclusive content! Regards, Pearson Toyota Team
"Years as a loyal customer" John Spain and Pearson Toyota are an undeatable team. This is my third car with them and I have always found the experience excellent. The dealership is run with total customer satisfaction in mind from start to finish. John Spain is a man you can trust to be honest, reliable and sincere. This is the way business should be done! Thank you Pearson Toyota.
Business response:
Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that John was able to meet your needs. At Pearson Toyota, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Regards, Pearson Toyota Team
"Excellent customer service" We have bought several cars here and referred other clients as well! The staff is always friendly and helpful and makes your customer experience great! We always deal with John Spain who is the best and a pleasure to deal with! This particular visit we came in for a 15,000 maintenance service on our 4 runner and ended up buying a 2016 4 runner! John Spain is definitely a great salesperson!!
Business response:
Thank you for your review. We're glad to have John on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Regards, Pearson Toyota Team
Frequently asked questions about Pearson Toyota
How is Pearson Toyota rated?
Pearson Toyota has a 4.9 star rating with 1,937 reviews.
When is Pearson Toyota open?
Pearson Toyota is open now. It will close at 7:00 p.m.