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Antwerpen Volkswagen
- Car Dealers
- Pasadena, MD
About this business
Location details
8065 Ritchie Hwy, Pasadena, MD, 21122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I will never buy another car Fromm this dealership. I went in with my daughter to buy a car. My husband is in a VA nursing home with Dementia, so this was a first experience for me by myself, as I was doing the contract for my 2025 Atlas I was told I would get $4000 off of the MSRP, well that is not what happened. I only received $2000 off. When I asked about, the salesman, Sam said I got a good deal with my 2019 Murano trade in with 57,000 miles. We both feel we were not given a good deal. I really hesitated writing this be... read more
Business response:
Lajauna, thank you for providing this feedback. We apologize for not delivering an exceptional service experience to you. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind, we'd love to address your concerns in detail by speaking directly with you.
Worst car experience of our life. Will not purchase another car from there. Will service car at different dealership.
Business response:
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Buying experience was fine however a week later I noticed rust spots all over the car. It was clearly iron dust from transport or stored near manufacturing. I live 2 hours from this dealership and drove down for a good deal. It took me a month and four calls to talk to someone to offer a solution. They offered to resolve the issue but only if I brought the car back to them knowing it's a 4 hour round trip for me plus the wait time. I don't think that this dealership working with my local dealership to fix this issue or cover... read more
Business response:
Thomas, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.
This is by far the WORST car dealership I’ve worked with in over 20 years of buying. Employees don’t communicate with each other or with the customer, and every encounter is at least 30 minutes of being passed around and having to call back before even beginning to address the issues. Their service department is atrocious. My BRAND NEW 2025 Atlas was in my possession for less than a week and has spent nearly 3 weeks in the service center for manufacturing problems. No updates are given-always have to call and pry information... read more
Business response:
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
During a visit to our local Volkswagen dealership, I intended to test drive a 2022 Volkswagen Atlas. However, upon arrival, I encountered aggressive sales tactics from the staff, which initially deterred me. Despite having previously planned to purchase a Telluride the following day, I decided to test drive the Atlas to make an informed decision. Surprisingly, I found myself more drawn to the Atlas than the Telluride. During the negotiation process, I made it clear that I wanted the dealership to pay off my Dodge Caravan as ... read more
Worst experience ever. I wish I could just take the new car back & have a better experience elsewhere. It was all about them & not me. Paid way more than expected, $110 for a first aid kit, wheel locks, whatever their zurich care is, hidden add ons over $1000 I didn’t ask for or know about until financing. Gave me a hard drive instead of paperwork, uh I don’t trust you & to insert it into my computer for possible corruption? What ever happened to VW care packages, gold, platinum? I got offered nothing but theirs that is alre... read more
Took entirely too long. There was no communication about my vehicle until I initiated it.
Buyer beware. My new car with 37 miles on odometer, was delivered to me with a torn seat. In addition on the 3rd day of ownership it was having major electrical issues also broken visor clip (which I had to get upset in order to have it replaced). They said it wasn't covered. The torn seat was immediately addressed by the salesman who was very professional and helpful. I was happy with him. But the service dept is a separate thing. Issues with my new 2025 Atlas Sel Premium were fixed finally. But it took many attempts a call... read more
These people are the reason that everyone hates used car dealers. I bought a used car that immediately has issues and the GM told me that if I wanted something reliable, I should have spent more money on a certified pre-owned car. They do no stand by their products.
Frequently asked questions about Antwerpen Volkswagen
How is Antwerpen Volkswagen rated?
Antwerpen Volkswagen has a 4.4 star rating with 2,974 reviews.
When is Antwerpen Volkswagen open?
Antwerpen Volkswagen is closed now. It will open at 9:00 a.m.