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Antwerpen Volkswagen
- Car Dealers
- Pasadena, MD
About this business
Location details
8065 Ritchie Hwy, Pasadena, MD, 21122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Poor customer service, Unreliable, not trusted, terrible experience. I am trading in my vehicle because of this dealership's customer service. I made an appointment three weeks prior to the appointment date. I dropped my car off at 7:30 in the morning and was told by the end of the day that my car had not been worked on, and it would not be worked on that day. It was a Friday and I was told that Volkswagen would need to hold onto my car for the weekend and not provide me a loaner. They had no reason as to why an appointment ... read more
Lack of honesty and transparency on advertised pricing and vehicle conditions. Shouldn’t have to wait 6 hours to learn information.
I went to get some service work done, which was oil change, tire rotation, vehicle wipe down, and pollen filter change. Once service work was completed I went to check my vehicle. Upon research, I noticed my tires were not rotate it. I went back into the service area to ask them. How do they rotate their tires? And they inform me that ties are rotated front to back. I told them that my tires were not rotated and they were surprised that they wasn't and I told them I knew they was not rotated because I marked my tires before ... read more
I was not happy with the services received. My vehicle was brought in for repairs due to a car accident. It took 2 months for the repairs to be done. In the process of repairing my vehicle they broke the back window of my SUV and I had to wait an additional at least another additional 2 weeks. When I received my vehicle there was little pieces of glass in my trunk and I cut myself. Also, the metal strip on the outside of the right back passenger door was chipped on the very corner of it, and the front right passenger door ha... read more
I came in with a coupon from Antwerpen Volkswagen, and the manager Adam “adjusted” the price so after the discount I ended up paying more than the original price. I will never go back to the dealership I got my car from again, they’ve really gone down hill since about 2022.
Dealer recommended I make an appointment, I did and arrived at 8:30. Service tech estimated an hour and a half. At 10:30 I was advised they had not even taken it in yet and it would be another hour or so. WHY HAVE AN APPOINTMENT???
Business response:
Mr. Bull, I am terribly sorry we failed you. We are working on our processes to improve your experience here at Antwerpen Volkswagen of Pasadena, Maryland. We clearly failed miserably this time. We understand you have a lot of choices on where to service your vehicle and it is definitely never good to inconvenience our customers with a longer than anticipated wait time. I will work with the team to review this instance and ensure it doesn't happen again. Please stop by and see me the next time you're in the area, I'd love th... read more
Terrible service. They took around 3-4 for a simple oil change. I could have taken it somewhere else and been done within an hour. Second thing, they “misplaced” my key. The guy told me that they had the key in another car that had been taken to get test driven. Never coming to this dealership ever again. Worst experience ever.
Business response:
Josue, I truly wish I could erase this negative experience for you. We failed and that is a tough pill to swallow for our team and I am sure it was no picnic for you, We value you as a customer and we value your time and business here at Antwerpen Volkswagen. I'd love to speak with you regarding this experience and attempt to make it right. Please reach out at your convenience to me directly at 410-760-6300 ext 15020. Sincerely, Mike Williams General Manager
Had service No one went over xx list or gave updates brakes etc next day coolant light game on several times so i believe they did not a full Check of atlas
Business response:
We are troubled to read of your disappointing experience. Please reach out directly to Ron Marquez our service manager at your leisure. We take customer satisfaction seriously and our goal is complete and fair resolution for all customers. Ron can be reached at 410-760-6300 or rmarquez@antwerpenauto.com Thank You, Kindly - Mike Williams General Manager Antwerpen Volkswagen
Was not customer service friendly. Not greeted in a proper manner, was not aknowledge for a period of time, never to said goodmorning sir, I'll be with you in a minute, have some coffee and a seat. Was never updated on the status of the car until 8 hours later. Car wash was poor.
Frequently asked questions about Antwerpen Volkswagen
How is Antwerpen Volkswagen rated?
Antwerpen Volkswagen has a 4.4 star rating with 2,974 reviews.
When is Antwerpen Volkswagen open?
Antwerpen Volkswagen is open now. It will close at 9:00 p.m.