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Palmer Dodge Chrysler Jeep Ram
- Car Dealers
- Roswell, GA
About this business
Location details
11460 Alpharetta Hwy, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It took 3. It took 3.5 hours for a basic oil change while I waited. Finally went to see what was going on and found the advisor had gone to lunch and my keys had been sitting on the desk outside for 30 min. I had to find someone to check me out. Glad no one walked up and picked up the keys and left with my GC. Not planning to return.
The check-in gentleman was condescending and didn't The check-in gentleman was condescending and didn't listen at all. He tried to up-sell me on tires before addressing the fact that I needed a new transfer case. He only called me to tell me what the problem was after I didn't respond immediately to his ALL CAPITAL LETTER text which was confusing. He then blamed me for needing a new transfer case as I hadn't had any service done there. I explained there are other mechanics in this city and there was a reason why I don't use ... read more
My experience has been an absolute nightmare. My experience has been an absolute nightmare. I serviced my vehicle in full confidence that an authorized Dodge Chrysler Jeep Ram dealership would provide me with outstanding customer service and quality repairs. Instead, I was given terrible customer service and my vehicle exhibited the same service errors the same day I picked it up. My service representative lied to me about the service rendered multiple times, and management did little to nothing to rectify the issue. All in ... read more
Issue has never been resolved after being in their shop 3 Issue has never been resolved after being in their shop 3 times. It’s an easy fix, they just refuse to do it. I have a 2022 Wagoneer and they should fix anything needed with no questions. Also, when I picked up my jeep after the last service it was filthy. Inside and out but especially the outside.
Very poor customer service. Very poor customer service. I will only return to complete my oil change package o purchase. I was currently going to upgrade my Grand Cherokee because I love them but this experience has change my mind. I’m done with jeep.
My service writer was great. My service writer was great. No complaints there. My repair took an extraordinary about of time and my vehicle came back trashed, empty and with fresh significant damaged scratches and dings. And that's after I took the time to have their loaner cleaned for them. Not happy with that.
All was great until Winston left. All was great until Winston left. Last experience will be my last. Not good, not good at all.
Kim in service is awesome! Kim in service is awesome! However, the issue I keep bringing my Wagoneer in for has never been resolved. I have sent videos of the issue happening. They still don’t bother to order the part I need. Plus, my vehicle was filthy when I got it back. Inside and out. I am super frustrated and disappointed in Jeep.
Significantly overcharged me. Significantly overcharged me. I pointed it out when I picked up my truck and was told prices had gone up. When I gave them a negative review on their internal survey, they called and refunded me $185.
Frequently asked questions about Palmer Dodge Chrysler Jeep Ram
How is Palmer Dodge Chrysler Jeep Ram rated?
Palmer Dodge Chrysler Jeep Ram has a 4.6 star rating with 13,603 reviews.
When is Palmer Dodge Chrysler Jeep Ram open?
Palmer Dodge Chrysler Jeep Ram is closed now. It will open on Monday at 9:00 a.m.